This summary provides an overview of an IT administrator seeking a career advancement opportunity. The administrator has extensive experience investigating and diagnosing network problems using Microsoft operating systems and computer networks. Key responsibilities in the current role include maintaining the Windows server environment, updating user accounts, managing backups, and providing technical support. The administrator is highly organized, passionate about IT, and focused on providing excellent customer service.

1. IT administrator
PERSONAL SUMMARY
AREAS OF EXPERTIVE A successful IT Administrator with extensive analytical and software
Microsoft operating systems experience of investigating and diagnosing network problem and
Computer networks and TCP/IP also knowledge of IT operating systems, especially Windows
Network cabling Multi-talented with good allround Multi-talented with good
Preventative maintenance allround technical skills and the ability to develop and maintain
Patch Management close working relationships with other support and development
Supporting desktop systems teams. Having the personal drive required to deliver a service that
exceeds the expectations of colleagues and end users through a
positive, well organised and structured work ethic.
Looking for a career advancement opportunity with a company that
will challenge my problem solving skills and allow me to develop my
knowledge & potential.
WORK EXPERIENCE
TECHNO IT SUPPORT & SOLITION - Baku
2009-2013 Support Engineer. IT Manager
WORLD BUSINESS CENTRE – Baku
Build IT Manager Semptember 2013-present
PROFESSIONAL Duties: Updating and monitoring IT user accounts.
Maintenance & management of the Critical Windows based Server
Environment.
Maintaining up to date Antivirus levels on all machines company wide.
Working on Active Directory accounts, configuration of laptops.
Managing and monitoring of backups in multiple locations.
Providing maintenance support and break-fix solutions.
Follow Documented processes i.e. implementing change control procedures.

2. Liaising & meeting with external suppliers of IT services.
Producing reports for senior managers.
Troubleshooting technical problems and implementing solutions.
Purchasing of IT Equipment and software in line within agreed budgets.
Supporting a multi-site IT infrastructure of at least 100 employees.
Responsible for the fast and accurate troubleshooting of reported faults.
Providing technical support via helpdesk systems for a wide range of internal &
external applications.
KEY SKILLS AND COMPETENCIES
Troubleshooting Highly organised and disciplined with a passion for Information Technology.
Leadership A positive, high energy team player. Having a passion for providing
Time management excellent customer service. Customer focused and keen on exceeding
expectations.
PERSONAL DETAILS ACADEMIC QUALIFICATIONS
Rafael Nazarov Sumgait State University - physics electro energetic
Neapol 10a home 13
Baku
T: (+994 12) 379 42 29
M: (+994 51) 336 36 77
E: info@ferraf.com