1. Raman
14 Karamu Street, Upper Riccarton
Christchurch 8041
Mobile: 02108527914
Email: raman.rm@gmail.com
https://nz.linkedin.com/pub/raman-ramasamy-muthiah/18/66b/643
Career Objective
Motivated and resourceful IT professional applying for IT and Wireless Networking Sales/Support
Position. I’d like to apply my proficiency in networking and troubleshooting to manage network
infrastructure and subsequently meet business requirements.
Key Skills
Team Work
At each workplace in New Zealand and overseas, I have made a positive contribution to the work
environment by being reliable, flexible, supportive and friendly towards work colleagues.
Interpersonal Skills
Excellent interpersonal skills developed through working with wide range of clients and through
presentations at university courses.
Problem Solving Skills
I have managed customer complaints in technical roles by listening, ascertaining the problems and
finding an appropriate solution, liaising with manager when necessary.
Technical skills
 My SQL – Experienced in managing databases.
 MS Office Suite (MS word, MS Excel, MS PowerPoint) – Advanced level proficiency.
 Data entry and documentation skills.
 Hands on experience in identifying troubleshooting PC hardware and software issues.
 Proficient in troubleshooting LAN connectivity issues.
 Knowledge in supporting users in an Active Directory environment.
 Basic knowledge in C, C++, HTML, Java.
 Typing speed more than 48 wpm without any errors.
Industry Certifications
 MICROSOFT Certified Professional – (MCSA) Configuration Windows 8.1- May 2015
[CERTIFICATION ID – MS0610448952]
 COMPTIA Certified Security+ March 2015 [ CERTIFICATION ID: COMP001020821655]
 CISCO Certified CCNA July 2013 [ CERTIFICATION ID: CSCO12422406]
Educational Qualifications
 Diploma in Computer Networking Avonmore Tertiary Institute Feb. 2014 to Feb.15
Christchurch, New Zealand.
 Bachelor of Engineering Anna University Aug. 2002 to May06

2. Electrical and Electronics Engineering Chennai, India
Work Experience
Role: Consumer Experience Representative
Fishpond Limited, Auckland, NZ - October 2015 – January 2016
Responsibilities:
 Ensuring report tables and listings accurately reflect data within a database.
 Entering data accurately onto computerized databases and excel spreadsheets.
 Handling telephone queries from clients/colleagues regarding data.
 Making sure fishpond website is live with no disruption to the operation across all business
units.
 Preventing loss or corruption of data related to the provision of work by regularly backing
up the all such data and records.
 Developing excellent brand reputation, client relationships and provide excellent customer
service.
Role: Store person
Foodstuffs South Island Ltd, Christchurch NZ - March 2014 – August 2015
Responsibilities:
 Taking order from infra-red voice unit.
 Ensuring that all products are undamaged while arranging and stacking them in pallets.
 High quality of stack and wrap.
Role: Technical Support Representative
Smartwin Engineers Pvt. Limited. India - February, 2011 – August, 2013.
Responsibilities:
 Obtain client information by answering telephone calls; verifying information.
 Troubleshooting Windows OS issues in HP and Dell Computers.
 Installation and configuration of Windows operating systems and security software in home
systems.
 Determining eligibility by comparing client information to requirements.
 Establish policies by entering client information; confirming other details as required.
 Inform clients by explaining procedures; answering questions; providing information.
 Ensure balance sheets align with invoices.
 Maintain communication equipment by reporting problems.
 Maintain and improve quality results by adhering to standards and guidelines;
recommending improved procedures.
 Update job knowledge by studying new product descriptions; participating in training
opportunities.
 Accomplish sales and organization mission by completing related results as needed.
 Confirm deliveries with appropriate personnel before invoicing.

3. Referees
 Shelley Turnbull - Manager – Fishpond Ltd, Auckland
Phone: +64 272434329 Email: shelley.turnbull@fishpond.co.nz
 Matt Stands - DC Shift Manager (Ambient) - Foodstuffs South Island Ltd, Christchurch
Phone: +6433722954 Email: matt.stands@fssi.co.nz
 Mike Hadley – Director - Avonmore Tertiary Institute, Christchurch
Phone: +640274450976 Email: michael.hadley@avonmore.ac.nz