Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management. Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths working cross-functionally and developing strong trusting business relationships with internal and external customers. Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity, mission and culture.
The Emergence of Digital and Social Media on Mobile PlatformsIpsos Vantis
This is a speech I gave at MIT Sloan’s MediaTech and MoMIT Executive Lunch Series on November 9th, 2008.
It covers the convergence of digital and social media on mobile platforms, gives an overview of popular social media platforms and their move onto mobile, highlights three app stores- Apple, Android, and BlackBerry, and highlights four companies doing innovative things in social media and mobile- WiseWindow (Orange County, CA), Localytics (Cambridge, MA), Hancock Energy Software (Framingham, MA), and TrustedOnes (Boston, MA).
It wraps with advice on seeking funding since many in the MIT Sloan audience are interested in entrepreneurial activities going forward.
Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management. Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths working cross-functionally and developing strong trusting business relationships with internal and external customers. Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity, mission and culture.
The Emergence of Digital and Social Media on Mobile PlatformsIpsos Vantis
This is a speech I gave at MIT Sloan’s MediaTech and MoMIT Executive Lunch Series on November 9th, 2008.
It covers the convergence of digital and social media on mobile platforms, gives an overview of popular social media platforms and their move onto mobile, highlights three app stores- Apple, Android, and BlackBerry, and highlights four companies doing innovative things in social media and mobile- WiseWindow (Orange County, CA), Localytics (Cambridge, MA), Hancock Energy Software (Framingham, MA), and TrustedOnes (Boston, MA).
It wraps with advice on seeking funding since many in the MIT Sloan audience are interested in entrepreneurial activities going forward.
ROE D. SON728 CircleUnion City(706)-2545[email protected].docxhealdkathaleen
ROE D. SON
728 Circle
Union City
(706)-2545
[email protected]
ASSISTANT MANAGER
Payroll Coordinating ~ Administrative Assistant ~ Office Management ~ Customer Service
Conscientious, meticulous individual with an outstanding background of service as an assistant manager and client service representative. An individual with success in supporting superiors, customers and employees. Possesses comprehensive experience in all office functions, including:
· Typing proficiency in MS Word, PowerPoint, Excel, Access, SAP, and Kronos.
· Type 40 wpm; expertise in multi-line telephone systems, scanner, faxes, and copiers.
· Files, screens telephone calls, maintains schedule and inventories and distributes mail.
· Provides outstanding support in maintaining numerous calendars, tracking correspondence/suspense, and payroll processing.
INTERFACE, Atlanta, Georgia 2019 – Present
Employee & Customer Experience Specialist
· Assistant Manager often take the lead on, employee & customer event planning.
· Partner with cross functional teams to ensure effective communication.
· Prepare operational reports and schedules to ensure accuracy and efficiency.
· Help maintain physical security and building access authorizations.
· Organize WELL certified catering for employee/customer meetings.
· Assists Facilities Manager with the coordinating building maintenance.
· Create event budgets and manage accounts payable for employee and customer activities.
· Ensure superior employee and customer experience.
INTERFACE, LaGrange, Georgia 2013 – 2019
Project Planning Coordinator
· Managed and supported the Services Department of the Freestyle Logo Program.
· Prepared and reviewed operational reports to ensure accuracy and efficiency.
· Consistently reviewed process for all products to ensure best practices were being followed.
· Interact with Management Teams and develop relationships.
· Created process improvement plans.
· Planning and coordination of a program and its activities.
· Ensured implementation of policies and practices.
· Maintained budget and tracking expenditures/transactions.
· Calculated and prepared price quotes for Account Executives.
INTERFACE, LaGrange, Georgia 2011 - 2013
Customer Service Professional
· Provided customers information about products/services, manage orders, and accounts.
· Recorded keeping of customer interactions and transactions.
· Checked to ensure that appropriate changes were made to resolve customers' problems.
· Determined charges for services requested, collect deposits or payments.
· Solicited sales of new or additional services or products.
· Assisted customers with product availability, order entry, and follow-up.
· Processed orders via fax, email, written purchase orders and EDI.
· Authorized shipment of orders and coordinated shipping between various departments.
AMERICA ...
1. 1
James Newbill
Washington D.C. ● (301)351-1498 ● Jnew4620@gmail.com ● https://www.linkedin.com/in/newbilljames
SENIOR FACILITIES MANAGER
PROPERTY MANAGEMENT ● OFFICE ADMINISTRATION ● SENIOR LEADERSHIP
I am a hands on professional Facilities Manager, Property Manager, Office Administrator and
Senior Leadership team member with over 15 years of experience. I have a record of superior
performance through containing costs and producing savings. I am an organized collaborative
leader, planner, and people manager who is responsive to customers. I have been successful
due to my ability to multitask, manage change, solve problems, save money, improve processes,
execute, mitigate risk, and infuse new ideas to deliver results.
CenturyLink, Inc., Herndon, VA 2011 - Present
SENIOR FACILITIES MANAGER
Reporting to East Region Facilities Director manages over 200,000 square feet of office space,
serving 500+ employees, across multiple sites and responsible for daily operations, support,
repairs, mechanical, electrical, and plumbing.
Evaluates contractor/vendor pricing for inefficiencies, prepares RFPs, approves invoices,
makes changes and recommendations that save money.
Renegotiates vendor contracts to reduces expenses and monitors vendor performance.
Collaboratively solves problems for employees, resolves spontaneous and unique
situations with service oriented professionalism.
Manages budgets, vendor accounts, maintenance plans, parking, badging, offices.
Manages team of 5 responsible for reception areas, shipping, security, mail operations.
Leads facilities relocations and office moves (500+ employees), tours prospective sites,
documents requirements for site selection.
Responsible for establishing companywide team-building events.
Administers site policies for Environment Health and Safety, OSHA, and building access.
Savvis, Inc., Herndon, VA 1999 - 2011
FACILITIES MANAGER
Reported to VP of Procurement and managed over 100,000 square feet of office space,
serving 400+ employees, acted as interface with client and vendors, responsible for daily
operations.
Revised procedures and improved efficiency cutting more than $25,000 annually from the
operating budget.
Saved $10,000+ annually by establishing an economic ordering system and renegotiating
all vendor/supplier contracts.
Decreased office expenditures 15% by implementing needed cost controls on office
supplies and standardizing ordering procedures.
Developed procedures resulting in more efficient and profitable workflow.
Implemented an inventory control log for tracking packages.
Conducted routine inspections, reported on deficiencies, delivered remedies to ensure
quality and continuity of service and operations.
Managed maintenance techs, receptionists, and mail room staff.
2. 2
Intermedia, Inc., Beltsville, MD 1996 - 1999
FACILITIES MANAGER
Reported to SVP of Human Resources and managed over 70,000 square feet of office space,
serving 350+ employees, acted as interface with client and vendors, responsible for daily
operations.
Provided direction to vendors, facilities staff and service providers to ensure excellent
execution of work with minimal disruption.
Developed corporate policies and procedures, provided process and procedural training.
Investigated sites’ hazards, safety violations, incidents and employee issues.
Ensure compliance with State and Federal regulations.
Managed sites’ projects, space planning, and construction build-outs.
Managed mail room, office supplies, office equipment, conference rooms.
EDUCATION
Iowa State University, Ames Iowa
George Mason University, Principles of Facility Management, Fairfax, VA
AWARDS & HONORS
Savvis STARnet Award 2010 - Excellence in Relocation ● Savvis STARnet Award 2007 -
Excellence in Relocation ● Savvis Outstanding Facility Achievement Award 2006 ● Savvis
Employee of the Month 2002 ● Savvis Outstanding Administration Award 2000
HIGHLIGHTS OF QUALIFICATIONS
Knowledgeable in delivery and management of Facility Services
Strong interpersonal skills and problem solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Microsoft; Word, Excel and Power Point
Strong organizational, management, and supervisory skills
Demonstrated ability to develop successful relationships and influence customers
Highly effective in motivating and supervising employees
Reputation for excellence and high quality customer service to clients
COMPETENTCIES
Leadership, Strategic Planning, People Management, Negotiation, Facilities Portfolio
Management, Financial Management, Customer Service, CAFM Products, Inventory
Management, Policy Development, Space Planning, Training, Claims Avoidance, Asset
Management, Supply Chain Management, Mentoring, Team Building, Budget Planning, Process
Improvement, TQM, Microsoft Office.