1. CANDIDO ROSARIO
Middletown, NY 10940
718-772-8814 • krazykleen@aol.com
SERVICE MANAGEMENT
Account Management ~ Staff Supervision ~ Facilities Operations Oversight
Dynamic leader with 25+ years’ progressive experience driving unionized teams & vendors developing
strategies to optimize operations, boost productivity and efficiency, deliver exemplary customer service.
Instrumental in retraining, developing, mentoring, forecasting, strategic planning & development,
motivating staff to build high-performance teams. Create policies & procedures, RFP.
Areas of expertise include:
Facilities/Account Management  Stadium Operations Experience  P&L Management  Strategic
Planning  Facilities Operations / Vendors Oversight  Procedural Development  Training & Mentoring
 Payroll / HR Administration  A/R & A/P  Customer Service  Sales • Budgets
PROFESSIONAL EXPERIENCE
FAIRFIELD UNIVERSITY, Fairfield, CT
Director ofCustodial Services / Events & Conference Set up Manager 2010 – Present
Provide leadership, supervision & encouragement to facilities, operations staff & severalcontracted
vendors on a daily basis in multiple buildings & grounds throughout the two million square feet of
campus. Closely working with the V.P. of Facilities to create annualoperations budgets.
Forecast capitol improvements projects as well as manage allocated funds. Manage event and
conference set-ups campus wide. Oversee Rafferty Stadium operations implementing strategies and
procedures I utilized at Yankee Stadium.
Key Achievements:
 Minimize operations costs & maintain superior service through proper training.
 Seek and procure competitive pricing for equipment, materials & all related supplies.
 Provide a safe,clean & healthy campus for our students, staff, faculty and guests.
 Administer, track and maintain budgets.
 Manage severalcontracted outsourced services; Pest Control, window treatments & washing…
RARITAN BUILDING SERVICES CORPORATION, Edison, NJ
Regional Director of Operations  2007-2012
Direct team of 127 managers, supervisors, and organized subordinates in delivering janitorial services
to Whole Foods Market & other accounts across New York, New Jersey, Connecticut & Pennsylvania.
Charged with P&L accountability; administer $5M budget. Drive efforts to generate new client account
contracts and retain existing clientele. Liaise with clients, administrators, and CEOs. Ensure adequate
training in modern facilities techniques and product usage. Meet with clients to ensure satisfaction.
Attend ongoing staff development courses and corporate meetings.
Key Achievements:
 Retrained and mentored existing staff to deliver higher level of customer service.
 Developed 9 personnel into supervisory, managerial, and assistant director positions.

2.  Formally recognized by key client for delivering on-time, below budget services.
 Implemented a new, more effective spreadsheet for payroll and new forms for accountabilities.
MANHATTAN COLLEGE, Bronx, NY
Custodial Operations Manager  1998-2006
Led building operations and maintenance activities to deliver high-quality, consistent, and cost-
effective services. Provided strategic planning, financial management, and resource allocation.
Spearheaded general maintenance programs to maximize building asset life and ensure community
safety. Resolved building related issues in University-owned and -leased academic facilities,
residential, and commercial properties. Coordinated employee schedules, time records, vacations, and
performance evaluations. Administered payroll. Negotiated vendor and contractor agreements;
supervised residential property renovations.
Key Achievements:
 Developed long-range capital improvement and major renovation plans.
 Initiated service upgrades to meet or exceed departmentalgoals.
 Provided leadership in areas of strategic planning, financial mgmt. & resource allocation
VOLUNTEER EXPERIENCE
Christian Faith Fellowship Church
Operate controls for audio/video and lighting systems in church.
Suicide Prevention Hotline
Answer phonelines; establish rapport while offering assistance to aid in return of mental stability.
Salvation Army Soup Kitchen
Prepare and distribute food to homeless participants. Clean up after meals are served.
EDUCATION & CERTIFICATIONS
Alpha Sigma Lambda (Fairfield University) 2014
FMP Certification (Facilities Maintenance Proffesional) 2015
B.A. (2015) Fairfield University
Certificate of Attendance Intergrated Pest Mgmt Bed Bugs & Lice in the Educational Environment, 2012
Certificate in Project Management, 2006
Certificate of Attendance how to handle Mold & Mildew problems, 2004
Certificate on How to Deal With Difficult Employees, 2003
Certificate in Word Processing, 1199 Training & Upgrading, 1998
Certificate in Basic Computers, 1199 Training & Upgrading, 1998
Certificate in Recording Engineering, Center College for the Media Arts, 1990
ACTIVITIES
 Vice President Staff Association @ Fairfield University
 Scholarship appointment Comitte @ Fairfield University
 Classroom Management Comitte @ Fairfield University
 Published writer in the U.S. & U.K.
 Bi-Lingual Spanish/English Read, write, speak and translate.
 Stand-up comedian
 Computer literate, Internet, World Wide Web, Microsoft Office
 Audio / Video / Lighting Operator @ Christian Faith Fellowship Church
 Recording Engineer