1. SHARON A. BAKER
9511 Kile Rd • Chardon, OH 44024 | 440-285-4484 • Sharon.Baker789@gmail.com
Business Manager | Human Resources Manager
Comprehensive background in Business Management with expertise in office management, human resource
management, administrative management, and administrative support. Advanced expertise in office
administration and enhanced business solutions. Skilled manager continually focused on identifying,
isolating and resolving problems. Strong knowledge and comfort within business environments, along with
all peripheral processes. Accomplished communicator skilled in building and strengthening relationships
across functions to drive cohesive, strategic operations.
CORE COMPETENCIES
Business Management • Business Process Improvement • Customer Relationships • Program Management
Team Management • Solutions Advice • Cost Reduction • Resource Management • Safety Leadership
Business Communication • Payroll & Accounts • Service Delivery • Performance Leadership
EXPERIENCES AND ACHIEVEMENTS
BROOKDALE NEWELL CREEK, Mentor, Ohio August 2014 – Present
Business Office Manager
Monitor efficiency levels within the business unit and financial resource utilization. Oversee the day-to-day
operations of the business office, including staffing coverage and management. Revise procedures and
devise new systems to improve efficiency of workflow. Manage within budgetary guidelines. Promote
personal and professional growth of staff and conduct performance reviews. Make hiring decisions and
mediate disciplinary actions. Promote and maintain positive relationships and rapport with co-workers,
residents of the facility, family members, and vendors.
♦ Ensure all financial operations comply with State of Ohio statutes, auditing requirements, and sound
financial practices.
♦ Coordinate the various support services and personnel needed to ensure smooth business operations.
♦ Effectively supervise the Housekeeping Department; maintain communication systems; manage record
keeping; process data and monitor security.
BROOKDALE MENTOR, Mentor, Ohio (Formerly Emeritus at Mentor) May 2009 – August 2014
Senior Business Office Director
Responsibilities included Business Operations, Customer Relations, Human Resources, Payroll, Accounts
Receivable, Accounts Payable, and Safety Leadership. Directed the day-to-day activities of business
operations.
♦ Ensured the importance of accuracy, attention to detail and timeliness of business communications.
♦ Effectively supervised the Administrative Department.
♦ Ensured all financial operations comply with State of Ohio statutes, auditing requirements, and sound
financial practices.
WESTERN RESERVE COUNSELING SERVICE, Painesville, Ohio August 1997 – April 2009
Business Office Manager
Responsibilities included Business Operations, Customer Relations, Human Resources, Payroll, Accounts
Receivable, Accounts Payable, Medicaid, Medicare and Insurance Billing, and Auditing Leadership.
♦ Successfully wrote, submitted and received grants for several large capital improvements projects.
♦ Supervised the Administrative Department to ensure smooth running of office operations.
♦ Ensured all financial operations comply with State of Ohio statutes, auditing requirements, and sound
financial practices.

2. SVETE, MCGEE & CARRABINE, LPA, Chardon, OH February 1992 – April 1995
Legal Secretary to Senior Partner/Owner
♦ Effectively provided administrative support to Senior Partner/Owner.
♦ Produced legal documents by transcribing, formatting, inputting, editing, retrieving, and transmitting
text, data, and graphics; coordinated case preparation.
♦ Welcomed guests and clients by greeting them in person or on the telephone; answered and directed
inquiries.
EDUCATION
Business Major, Auburn Career Center, Concord, Ohio. 4.2 GPA