1. 2202 24th
Ave. N., Nashville, TN 37208 615-200-8047kayelless@gmail.com
Kevin L. Saunders
Summary
Experienced administrative professional with a background in customer service, research and data
entry. Tech savvy and proficient with Microsoft Office Word, Outlook, Excel and related programs.
Ardent problem solver with strong communication skills. Meticulous organizer and detail oriented,
constantly striving to improve efficiency for maximized results. Eager and selfless team player with
a proven track record as a leader.
Select Skills and Experience
Customer Service
 Twenty-five yearsexperience with in-person and telephone customercontact processing order
requests,inquiries,complaints and/or delivering products.
 Greeted customers in-person or via telephone courteously using professionaletiquette. Listened
to and discussed with them their needswhile providing information,services and/or products for
applicable results.
 Initiated procedurespertaining to client services,satisfaction and/or product condition,including
escalating issues to the proper persons ordepartments as wellas providing assistance towards
resolution.
General Office
 Utilized Microsoft Office Outlook,Word,Excel,and Power Point to communicate,record data,
analyze data,compile reportsand create presentations according to needsof firm.
 Performed data entry and ran queriesusing Legacy and SAP businesssoftware.
 Frequently assisted co-workers in understanding and learning the functions,features and
operation of software programs used in firm operations.
Data Entry/Research
 Reviewed,researched and analyzed approximately 190 lines of data pershift to identify,track,
and report any discrepancieswhile initiating corrective actions in consonance with firm policies.
 Initiated contactwith up to ten clientsperday identified asneeding assistance regarding
discrepancies found in researched data.
 Averaged thirty customer/client correspondencespershift.
Leadership/Management
 Created and developed policies,procedures,documents and manuals for alllevels of newly
created specialevent units. Coordinated unit operations and directed staffactivity in ways to
successfully achieve and exceed company goals.
 Interviewed,hired and trained staff to be properly equipped forefficient job performance.
Maintained professional,uplifting and encouraging work environmentvia continuing
development,positive reinforcement coaching and strong communications enabling individual
growth and success.
 Developed and maintained employee work schedules,attendance records and such items
pertaining to payroll. Maintained inventory of supplies and equipmentneeded for properday to
day unit operations.

2. 615-200-8047kayelless@gmail.com
Kevin L. Saunders
Employment History
May 2015 – Jun 2015 Phone Support Tech Asurion, Nashville, TN
Dec 2010 – Dec 2014 Delivery Driver Papa John’s Pizza, Nashville, TN
July 2011 – Mar 2013 Production Lead Elwood Staffing, Antioch, TN
Feb 2003 – March 2009 Specialist – Expense &
Compliance
Deloitte Services LP, Hermitage,
TN
Jun 2000 – Jan 2003 Supervisor Flextronics, Mt. Juliet, TN
Nov 1992 – May 2000 Manager – Special Events Papa John’s Pizza, Nashville, TN
Feb 1986 – Nov 1992 Deliver Driver Domino’s Pizza, Nashville, TN
Apr 1991 – Aug 1992 Customer Service
Representative
Spectra Record Distribution,
Nashville, TN
Apr 1986 – Mar 1991 Warehouse Manager Tennessee Machinery, Nashville,
TN
Military Service
1983-1986 Circuit Electronics US Navy, Millington, TN
Education
1976 General Education Diploma Hill High School, Lansing, MI
References
References are available on request.