1. Kerry S. Rivlin
31 Roosevelt Trail, Hopatcong, NJ 07843
Home: (973) 601-7062, Cell: (201) 274-4217, krivlin@optonline.net
SUMMARY
Experienced, customer service oriented, Level II Desktop Support Technician seeks permanent full-time
position, responsible for resolving MS Windows Operating Systems and MS Office Suite software issues.
Also, provide network connectivity support for network printers and servers, as well as repair LaserJet
printers and perform hardware and software upgrades, including installation of various peripherals. Work
on imaging and data migration projects. I also have experience with Google chrome configuring user
accounts, importing favorites from IE also, adding extensions, setting up cloud printers and drives.
SKILLS
Excellent PC and Printer troubleshooting Personal/Work Time management and scheduling
Attention to detail Excellent Written and verbal communication
Extremely Customer Service Oriented Proactive and a strong work ethic
WORK HISTORY
EVERGREEN TECHNOLOGIES, LLC (Strategic Products & Services) Sept. 22, - Nov. 07, 2014
Parsippany, NJ
PC Technician
• Windows 7 Migration Project: Build / Image PC’s (HP Laptops) via network connection, install &
configure various software.
• Data migration, Network printer installation & Docking station set-up for employees in local
Parsippany, NJ office.
• Remote Data migration using Kasayea for employees in remote office locations (NJ, NY & CT)
• Traveled to Quincy, MA for the same project & scope of work as in the Parsippany, NJ office
AST FUND SOLUTIONS, INC.
Lyndhurst, NJ Sept.16, 2013 – Aug. 29, 2014
Shareholder Services Representative (Temp.)
• Answer calls from an outbound automatic dialing system in a call center environment.
• Enter proxy votes of shareholders electronically as well as document voting of shareholders.
• When necessary provide proxy agenda, rebuttals and answer shareholders questions.
TEK systems (IBM / MORGAN STANLEY) July 15, – Aug.30, 2013
Parsippany, NJ
PC Technician
• Build / Image Windows 7 virtual PC’s (Referred to as appliance PC’s by the client)
• Build / Image Windows 7 (Full Install) Bloomberg PC’s.
• Asset tracking of PC’s and equipment used in building PC’s such as Dual Video cards and WinTV
cards.
• Prepare PC’s for shipping and coordinate and supervise pick-up by shipping company.
AST FUND SOLUTIONS, INC. Apr. 23 – July 12, 2013
Lyndhurst, NJ
Shareholder Services Representative (Temp.)
• Answer calls from an outbound automatic dialing system in a call center environment.
• Enter proxy votes of shareholders electronically as well as document voting of shareholders.
• When necessary provide proxy agenda, rebuttals and answer shareholders questions.
DIGITAL INTELLIGENCE SYSTEMS - IT Consulting Services (Wells Fargo) Sept. 6 – Sept. 10, 2012
Dallas, TX
PC Technician
• This was a 3 day MS Windows 7 migration project for 2 laptop and 7 desktop PC’s, involving
imaging, domain joining, deployment and data transfer.
AST FUND SOLUTIONS, INC. Jun.12 - July 3, 2012
Lyndhurst, NJ Nov. 28 – Dec.19, 2012
Shareholder Services Representative (Temp.)
• Answer calls from an outbound automatic dialing system in a call center environment.
• Enter proxy votes of shareholders electronically as well as document voting of shareholders.
2. • When necessary provide proxy agenda, rebuttals and answer shareholders questions.
THE GO2IT GROUP (CHUBB INS) Apr. 30, 2012 – May 4, 2012
Lorain, OH
PC Technician (Temp.)
• MS Windows 7 migration project involving imaging, domain joining, deployment and data
transfer.
POMEROY, INC. (UMDNJ) Feb. 2011 - July 2011
Hebron, KY
PC Technician (Temp.)
• Decrypt existing HD and remove existing encryption software.
• Install new encryption software and encrypt HD.
• Imaged and configured desktop PC’s for deployment to client’s employees, using a network
connection and an external USB HD.
• Configured client’s Data Base software.
• Joined PC’s to the Domain.
• Provided excellent customer service by communicating with end users on locating their data
required for transfer to their new PC’s
GENEVA CONSULTING GROUP, INC. (C3i) Temporary 3 week project July 2010
Port Washington, NY
PC Technician
• Imaged laptop PC’s for deployment to client’s employees, using a network connection and an
external USB HD.
• Joined PC’s to the Domain.
• Backed up users data from old PC’s and transferred to new PC’s.
ROYAL COACHMAN WORLDWIDE 2007 - 2010
Denville, NJ
Chauffeur
STAPLES, INC. 2005 – 2007
Succasunna, NJ
Easy Tech, In-Store Computer Tech. / Sales Assoc.
• Made money for the company by providing excellent customer service and expert computer
repair to retail customers.
• Made money for the company by providing excellent customer service as a sales assoc. in the
business machines dept.
AL ROSSY INVESTIGATIONS, INC. (Bed Bath & Beyond) 2002 – 2003
Parsippany, NJ
Security Guard
IT RESOURCES, LLC (Liz Claiborne) 2001 – 2002
Nutley, NJ
Roll Out Team Member (Short Term)
• Microsoft Windows XP operating System installation.
ALPHANET SOLUTIONS, INC. (PSE&G) 1997 – 2001
Cedar Knolls, NJ
Desktop Support Tech. (Level II)
• Provided excellent customer service by communicating with end users to troubleshoot and
resolve various hardware and Microsoft Windows software related PC issues as required by SLA.
• Statewide Infrastructure upgrade projects for network servers, printers (for SAP) and
topology/protocol change from token ring to ethernet.
CERTIFICATIONS
• A+ Certified Service Technician
• HP Certified Service Technician
• Compaq Certified Service Technician
EDUCATION
Dover Business College, Parsippany, NJ 1996 – 1997
