1. ARNOLDO BEADLE
1036 Olmstead Avenue, Bronx, NY 10472 ■ Cell: (718) 755-3816
E-mail: arnoldo.beadle@gmail.com ■ LinkedIn: http://www.linkedin.com/in/arnoldobeadle
Highly motivated CompTIA A+, Network+, Mobility+ certified technician with extensive hands-on
experience in troubleshooting, configuring, and optimizing computer systems and networks. Able to
communicate complex technical information into language users can understand. Bilingual
Spanish/English.
CORE TECHNICAL COMPETENCIES
Skilled at troubleshooting hardware and software issues. Able to install, troubleshoot, and support
operating systems and applications, as well as manage and troubleshoot network connections and
wireless networks. Able to guide customers through established troubleshooting procedures to identify
and resolve technical problems. Technical skills include:
 Build PCs; repair and install hardware parts for desktops, laptops, mobile devices, and printers
 Install and configure MS Office 2010/2013 and various software programs
 Install, migrate, and upgrade to Windows 8, 10
 Knowledgeable in Google Apps, Android OS (4.2.x), iOS, VMWare, Citrix Receiver
 Set up group policies using Active Directory
 Analyze and fix a wide range of hardware and software errors using programs such as Recovery
Console and Command Lines
 Set up, manage, and troubleshoot wired and wireless networks including configuring wireless
network security
 Set up and troubleshoot Internet connections
 Set up and manage User IDs and Passwords
 Distribute and manage RSA Security Tokens
 Manage applications by using AppLocker and software restriction policies
EXPERIENCE
Service Desk Analyst
Jefferies - Jersey City, NJ 2015 - Present
Assist global end users in The Americas, Europe/Middle East, and Asia with troubleshooting and
desktop application-related problem solving. Monitor servers and dispatch alarms.
 Develop trends by monitoring and analyzing incoming calls, problems and support requests.
 Provide timely resolution of incident tickets for application, operating system and hardware-related
issues.
Level 2 Technical Support Representative
Cablevision - Jericho, NY 2014 - 2015
Troubleshoot technical support calls from Optimum Online and Optimum Voice business and
residential customers in a Contact Center environment.
 Awarded January 2015 Customer Experience Team Award for outstanding “Likely to Recommend”
customer survey results.
 Recognized as one of top 10 technicians in November 2014 in First Call Resolution-resolving
customer issues and problems the first time without the need for a callback.

2. ARNOLDO BEADLE (718) 755-3816  arnoldo.beadle@gmail.com  Page 2 of 2
Operations Manager
Led all aspects of customer service, including the development of people, sales, and profits. Managed
customer service issues forwarded from the Escalations Unit. Managed team of 52 hourly employees
and four department heads. Directed team of 108 to consistently meet customer satisfaction and
safety compliance goals.
Citibank - Westport, CT 2006 - 2013
 Led branch staff in achieving exceptional customer service scores on Gallup surveys to clients.
Branch scores exceeded division average by 23% year to date 2013.
 Managed operational risk, ensuring the safety and security of customer and bank assets. Received
satisfactory results on all corporate audits since 2006.
 Oversaw branch delivery of financial products and services to high net worth customers. Coached
sales staff in partnering with Home Lending Specialist. 2011 mortgage services revenue exceeded
$54MM, highest in the Eastern division.
Washington Mutual Bank - Fairfield, CT 2005 - 2006
 Selected as customer lending specialist in charge of reviewing loans for underwriting compliance.
Branch production at 115% of plan in 2005.
 Developed floor management schedule and activities for tellers and platform sales staff.
Old Navy - Stamford, CT 2004 - 2005
 Implemented weekly department meetings with emphasis on accountability standards, resulting in
48% improvement in customer satisfaction surveys.
 Analyzed Profit & Loss and developed Controllable Expense Report which was rolled out district-
wide and reduced expenses 29% month-to-month
The Home Depot - New Rochelle, NY 2002 - 2004
 Wrote hazardous materials compliance report to NYC Dept. of Environmental Conservation
detailing shipping, storing, managing, and disposing of hazardous materials.
 Conducted front- and back-end operations audits and implemented quarterly plan of action,
streamlining outdated accountability measures.
Sr. Data Sales Associate
AT&T - New York, NY 2001 - 2002
Identified data and Business-to-Business opportunities while supporting major and mid-market
development teams, wholesale groups, and national sales force.
 Devised marketing questionnaire used by sales associates to identify secondary customer needs,
increasing average overall sales by 26% in 2001.
 Developed proposal templates for core IP products and placed on network, allowing access by
sales branches and serving as a database repository.
EDUCATION
Per Scholas Institute for Technology, Bronx, NY 2014
Computer Technician Training - A comprehensive I.T. curriculum, incorporating a unique combination
of formal instruction and hands-on activities, in a real-world working environment.
Yale University, New Haven, CT B.A. History