1. GONZALO A. BALLESTEROS
GONZALOB777@HOTMAIL.COM
(210)980-4738
PROFESSIONAL SUMMARY
Four years of experience as a Technical Support Professional.
Experienced with Hardware/Software diagnostics, troubleshooting, and remote connectivity.
Experienced configuring, installing software, phones, printers, including the 311 Call Center.
Major strengths are in planning, problem solving and communication.
Certifications: CompTIA A+ Essentials, CompTIA A + Practical Application.
SKILLS/TOOLS
 Imaging software: Symantec Ghost
 Operating Systems: Windows 2000, Windows 7, Windows XP,
 Software installs Java, Adobe Reader, Shockwave, Flash, MS Office 2003, 2007, 2010,
2013, Citrix
 Protocols TCP/IP, DNS, DHCP, SSL, 802.11,
 Mail Systems Outlook 2003, 2007, 2010, 2013
 Hardware Apple, HP, Dell, IBM, Intel
 Telephony Cisco,Avaya, and Nortel VOIP Telephony
 Wireless Solid understanding of Wi-Fi IEEE 802.11.
 Security Intrusion Detection, Intrusion Prevention, Firewalls
 Antivirus Symantec
 Remote access VPN, Citrix, and RDP
 Printers HP, Konica

2. PROFESSIONAL EXPERIENCE
Spec Pro Group (contract)
Service Repair Technician San Antonio TX, 03/2015 – 03/2015
Responsible for Deployment of PC’s from one building to another, installing back all devices. Configuring
All Desktops Laptops and printers, installing docking stations and connected all devices including
Speakers, power cables, monitors configuring desktops Laptops and telephonic systems VOIP.
Make sure everything are appropriately connected and troubleshoot for any malfunction.
Compucom (Contract) San Antonio TX, 02/2015 – 02/2015
Desktop Support Technician
Responsible for re-image all dell computers from Windows XP to Windows 7.
Also installations of Microsoft-Office 2010 configured and set-up to the right domain, installing.
Loading information from all desktop users to the control system administrator Active Directory.
Assisting all users with applications problems, and support to the IT Department Supervisor.
City of San Antonio (ITSD) San Antonio TX, 07/2013 – 09/2014
IT Desktop Support Technician
 Provide computer technical/operational support for the City, County, and State Officials at the
Emergency Operations Center at Brooks City Base.
 Provide Level III technical support for all City of San Antonio departments, Including SAPD
headquarters and Police Academy.
 Install and support Windows 2000, Windows XP, Windows 7, and Office 2003,2007,2010,2013.
 Test new software and hardware, providing written recommendations, technical documentation and
Troubleshot LAN/WAN Network Connectivity problems establish use policies.
Bank of America Austin TX, 05/2013-05-20-2013
Server Engineer
 Provide basic remediation of any desktop connectivity problems to new servers, respond to concerns
of end users, and assist in general support and customer assurance.
 Assist with system access, dial into DBOS support personnel, obtain machine ID, port number, IP
address and DBOS will remote in with administrative rights to resolve issue.

3. PROFESSIONAL EXPERIENCE
Citi Bank San Antonio TX, 09/2012-02-2013
Tier I Analyst
 Responsible for helpdesk assisting users, specifications.
 Provide troubleshooting for LAN/WAN network communications, operations, hardware and
application software.
 Responsible for management, backup phone support, remote connectivity issues.
 Provide preventive maintenance for Windows 2003 XP, Windows 7, Office 2010, Outlook PC imaging
and deployment activities experience. Mapping Servers and mapping printer.
 Diagnose software/hardware problems.
 Verify End-user, responsible of critical security patches.
 Assist with the migration of 400+ users from windows XP 2003 to windows 7.
 Responsible for troubleshooting software/hardware and Detection of network problems.
Chase Bank San Antonio TX, 08/2012-08/2012
PC Technician
 Install thin devices microcomputer hardware and peripheral components such as dual monitors and
verify correct operation of software packages, peripheral equipment, following installation
specifications.
 Provided troubleshooting for dual monitors and Software evaluation.
Wells Fargo Bank San Antonio TX, 07/2012-08/2012
PC Technician Assistant
 Responsible for reinstalling all PC’s monitors and phones, troubleshooting, rebooting all printers
 Perform configuration of dual monitors and also mapping department printers.
Independence Hill San Antonio TX, 11/2011-07/2012
Night Office Clerk
 Responsible for night reports, monitoring cameras and customer service calls.
 Assisting with emergency calls, working with assisting the EMT & Fire Department with the medical
information of the residence and Work order tickets.
Wells Fargo Bank San Antonio TX, 07/2010-07/2011
PC Support Tech
 Responsible for replacement of Sing Pads and Pin Pads with Very phones combo at applicable Sites,
and configuration, re-imaging from Windows XP to Windows 7.
 Responsible for the replacement of monitors, configuration, of dual monitors troubleshooting,
MICR printers re-set printers, replacing existing hubs with 24/48 port switches.

4. EDUCATION:
New Horizons Computer Learning Center San Antonio, TX
PC Technician Studies Comp TIA A+ Certification 2011-2012
A+ Certification Essential
A+ Certification Practical Application
Southern California School of Interpretation Santa Fe Springs, CA
Telephonic Interpretation in a Medical Setting 2007-2008
Southwest High School (ROP) San Diego, CA
Medical Terminology CPR & AED (certified) 2004-2005
South Western College San Diego, CA
Computer Science 2000-2002
Preparatoria Federal
Lazaro Cardenas Tijuana B.C Mexico
1986-1989