Ronald Strzyzewski has extensive experience providing help desk and technical support services. He has worked on multiple help desks supporting both Windows and Novell networks. He has experience with desktop and laptop systems, printers, networking equipment, and mobile devices. Strzyzewski has an Associate's degree in Arts and a Bachelor's degree in Science, as well as multiple technical certifications. He has held roles as a library computer technician, printer field technician, refresh technician, and more.

1. Ronald M. Strzyzewski
7700 S 51st
St. Apt #247
Franklin,Wis.53132
rstrzyzewski@gmail.comTel.(414) 226-6562
Summary:
 Extensive experience in providing Help Desk services.
 Background in Microsoft Office Products
 Worked on 3 Help Desks supporting both Windows & Novell networks
 Wide experience with desktop technology including, desktop operating systems, desktop
applications, desktop hardware,laptop systems, desktop printer support, supported wireless
devices and peripherals.
 Used Remedy, Heat,Track It, and Help Star On Help Desks
 Experience setting up PC’s and Mac’s and configuring to Network configurations
 Familiarity with setting up POS Systems and Access Points
 Imaging and refresh experience in migrating users from Win 7 to Win 10
 Assist and mentor users with smart phones and tablets
 Have worked with Active Directory and SCCM
 Hands on experience with printers, copiers, fax machines and other computer peripherals
 Possess three computer certifications: A+, MCP (Win 2000), and Dell Systems Expert
Education:
 Associate in Arts Degree awarded from Milwaukee Area Technical College
 Bachelors of Science Degree awarded from University of Milwaukee Wisconsin
 Post Graduate Studies, continuing education required for re-certification:
 University of Wisconsin-Stevens Pt.
 University of Minnesota
Certifications:
 Certificate of Achievement (Microcomputers-Microprocessors)
 A+ Technical Certification
 MCP (Windows 2000)
 Dell Certified Systems Expert
 OSHA General Safety Certification
Professional Experience:
Client: Alice Baker Memorial Library, Main St.Eagle, WI
Period: July 2005-Present
Role: Library Computer Technician (weekends)
Responsibilities
 Install service and maintain library computers, peripherals and software.
 Set up and configure Library POS systems and Access Points.
 Provide training, interpretation and assistance to Library staff and patrons on the proper use of
equipment and appropriate network hardware and software (PC’s & Macs)

2.  Maintain records on equipment, software and licensing; track and evaluate new releases and
install as appropriate.
 Identify, analyze and evaluate hardware,software and peripherals according to specifications
and recommend purchases and upgrades.
 Maintain library network passwords, security levels and system mapping; perform routine
systems administration.
 Maintain external vendor relationships to enhance service and maintenance.
 Train and supervise staff employees to complete routine tasks and assist with major projects.
 Maintain proper storage and prevent misuse of all software installation packages.
 Provide support in the maintenance of other library equipment.
 Perform deployment and configuration of Win 7 & Win 10 computers and rollout of Office
2013
 Migrate user email profiles
 Conduct Tablet classes for patrons and staff
Client: HP, S.E. Wisconsin & Northern Illinois
Period: Oct 2013-Present
Role: Printer Field Technician (Part Time)
Responsibilities:
 Unbox and inventory HP products
 Setup Printers (LaserJet,Designet, Multifunctional)
 Install accessories,including memory, paper handling, duplex units, and EIO devices
 Configure network and IP information
 Validate/Install latest Firmware updates
 Test print, scan,and fax functions
 Perform troubleshooting/break fix when necessary
Client: PNC Bank, S.E. Wisconsin
Period: June 2016-Oct 2016
Role: Refresh Technician
Responsibilities:
 Inventory and record all on site equipment
 Dis-connect all existing equipment (computers, scanners,printers, etc.)
 Install mounting brackets under teller counters for tiny Lenovo PC installations
 Connect and configure new equipment
 Run required advertised programs on new PC’s
 Test all equipment (computers, scanners, keypads, printers, including passbook
printers) and obtain clearance from Bank Manager
 Wipe all old PC’s via bootable USB with Bank Manager and Project Manager
approval
 Box and package all old equipment and insert necessary UPS shipping labels
 Obtain all necessary sign offs on inventory sheets and work forms and fax to PNC
Bank Central.

3. Client: Barrister Global (SE Wis. & Northern Illinois)
Period: Oct 2013-Oct. 2016
Role: Part Time Field Technician
Responsibilities:
 Diagnose and troubleshoot multifunctional printers
 Troubleshoot thin clients running Citrix
 Clean, replace toner, order and replace part(s) for printers as needed
 Install printer flash memory on client request
 Diagnose-Recommend-Repair PC Network components
Client: American Girl, Wilmot, Wisconsin
Period: 24 June-03 July 2014
Role: Video Setup Technician
Responsibilities:
 Assembled, installed, and setup 289 new Dell monitors for workstations
 Inventoried and scanned old and new monitors
 Analysed video requirements for each workstation
 Installed accelerated video cards where necessary
 Set up and configured dual monitor support
 Performed after project troubleshooting on workstations
Client: US Senator Tammy Baldwin’s Office, Milwaukee,WI
Period: 28 June-05 July 2013
Role: Setup Technician
Responsibilities:
 Backup user settings
 Setup new PC’s and Printers
 Setup and configure deskside scanners
 Change computer name and join domain
 Copy user settings to new PC’s
 Provide day after project support
Client: Veolia Environmental Services, Muskego, WI
Period: June 10-12 2013
Role: Migration Technician
Responsibilities:
 Domain migration XP to Win 7
 Backup of user information
 Migrate email profiles
 Disjoin user from domain
 Change Computer and Domain names
 Join new domain
 Reboot and restore user settings
 Restore and test printer settings
 Verify user settings and printers with client

4. Client: Omni Health Care, Milwaukee, Wi
Period: 20-24 May 2013
Role: Migration Technician (XP to Win 7)
Responsibilities:
 Backup user settings
 Disjoin PC from present domain
 Join PC to new domain
 Initiate SCCM install
 Copy User Profile
 Check User Accessibility
Client: US Senator Ron Johnson’s Office, Milwaukee, Wi
Period: 09-10 May 2013
Role: Setup Technician
Responsibilities:
 Backup user settings
 Migrate email profiles
 Setup new PC’s (desktops & laptops)
 Setup dual monitors for desktops
 Port user settings to new PC’s
 Check user settings and printers
Client: G.E. HealthCare, Milwaukee, Wi
Period: 12-15 March 2013
Role: Printer Technician
Responsibilities:
 Under direction of Xerox Project Leader disassembled existing printers
 Deployed 223 Xerox printer units to various departments
 Added colour cubes to designated colour printers
 Printed out configuration paged
 Configured printers for immediate use
 After Care Service provided on printer functions (e.g. email, fax , scanners)
Client: Columbia-St. Mary’s Hospital, Milwaukee, WI
Period: October 2011-April 2012
Role: PC Technician/Desk side Support
Responsibilities:
Moved, replaced, set up PC’s & peripherals from clinic to clinic or different departments
Install project software on desktops & laptops (e.g. Dragon Naturally Speaking, etc.)
Configure PC’s and printers based on configuration list provided by respective locations
Perform cable management (e.g. replace,secure or tie up loose cables)
Image 55 computers using Win 7 or XP standard images
Disassemble, reassemble and configure PC mobile carts
New imaged laptops and mobile carts moved to respective locations (e.g. Milwaukee &Ozaukee) for
deployment and setup
Install and update and register encryption software
Delete redundant encryption users from Active Directory

5. Client: Xerox Corp, WI
Period: October 2011-December 2011
Role: Printer Technician (Part Time)
Responsibilities:
Project: Replace, Install Multifunctional Printers at S.E. Wis. WellPoint Locations
 Inventory existing and new printers
 Enter information into spreadsheet
 Create “Printer Map” for printers
 Replace old designated printers with new printers
 Set up and configure new printers via web browser
Client: Barrister Global, Glendale, WI
Period: September 2011-December 2011
Role: Field Technician/Desktop Support (Part Time)
Responsibilities:
Projects: Client Requests (PepsiAmerica,CP Rail, etc.)
Project: Printer-PC-Network/Repair/Replacement/Troubleshooting
 Diagnose and troubleshoot business multifunctional printers
 Recommend appropriate course of action
 Clean, replace toner, order part(s) as needed
 Replace printer parts (e.g. fuser) upon client request
 Install flash memory upon client request
 Diagnose-Recommend-Repair PC-Network components
Client: Liberty Mutual Insurance, Milwaukee, Waukesha, WI
Period: September 2009-December 2010
Role: Field Technician/Desktop Support
Responsibilities:
Project: Vista & Printer Deployments
 Migrate data and settings on existing computer
 Evaluate and replace hardware components(e.g. video cards,memory, etc.) in preparation for
migration
 Upgrade to Vista from Windows 2000 via HP Gold Disk
 Restore backup data and settings
 Check Windows Desktop, Outlook & Internet Favorites
 Restore/Install all printers and scanners
 Update BIOS as needed
 Install and configure network printers and fax machines
Client: G.H.T. Christian Academy
Period: Aug 2005-June 2006; Oct. 2007-June 2009
Role: Computer Manager; Computer Instructor
Responsibilities:
 Responsible for maintaining, upgrading, repairing and purchasing all equipment related to
network infrastructure of school
 Write and implement technology plan for academy
 Plan and teach computer lessons to students ages 4-14
 Conduct Technology workshops for teachers and staff
 Troubleshoot all technology related problems (e.g. sending and receiving email via Outlook
client, Network and connection problems, etc.)

6. Client: Earth Tech, Milwaukee.,WI; Metro Milwaukee. Auto Auction,Racine,
WI
Period: September 2007- October 2007
Role: Support Technician
Responsibilities:
Project: User Migrations
 Add new computers to Active Directory
 Backup all user settings (e.g. .pst files for Outlook)
 Install XP on new desktops & laptops
 Join new computers to company domain
 Add users to local administrative group
 Install user specific software (e.g. CrystalReports, etc.)
 Migrate user data from existing computer to new computer via cross over cable
 Setup and update all antivirus definition files
 Configure user settings with user logon
 Deploy & setup new desktops & laptops
Client: Veolia Environmental Services, Milwaukee, WI
Period: March 2007- May 2007
Role: Helpdesk Support Technician
Responsibilities:
Project: Remote Helpdesk Support
 Second Level Support Helpdesk on Novell network
 Provide support via Remote Access Support
 Support provided for new user laptops and desktops
 Set up and configure network printers
 Set up, configure, and troubleshoot CITRIXfarms and metaframes
 Troubleshoot printing problems within CITRIX applications
 Setup and update all antivirus definition files
 Troubleshoot VPN connections
 Migrate user settings from existing computer to new computer
Client: West Bend Mutual Insurance,West Bend, WI
Period: February- March 2007
Role: Deskside Technician
Responsibilities:
Project: Desktop/Laptop Replacements
 Image and Reimage Laptops/Desktops via Altiris Client
 Backup all user settings (e.g. .pst files for Outlook)
 Install all applicable software ,printers, and hardware (e.g. desktops with dual monitors)
 Work extensively within Active Directory (e.g. adding users to local computer groups)
 Provide Deskside support to all users (600+)
 Setup and take down computer displays
Client: Johnson Controls Corporate Headquarters
Period: June 2006-December 2006
Role: Deskside Support Technician
Responsibilities:
 Responsible for providing Second Tier Support to Users,Help Desk, and Technicians in field via
Remedy ticketing system
 Implement Refresh procedures for Laptops and Desktops in Johnson Controls organization
 Provide Remote Access Support to out of state users
 Handle Break/Fix problems based on priority system

7.  Troubleshoot Lotus Notes problems as they arise
 Assist users with Blackberry issues
 Imaging and backups of new and old computer systems
 Set up and configure fingerprint scanners on new laptops
 Inventory of all computer software and hardware via Altiris Agent
Client: BMC Solutions
Period: September 2004-August 2005
Role: PC Technician
Responsibilities:
 Set up and configure new Dell XP workstations for MPS School District on Novell network
 Configure network and printer settings for new workstations
 Inventory and generate reports for old and new workstations
 Troubleshoot any problems that may arise on project
 Responsible as Team Leader for the timely and efficient completion of project
Client: AT&T, Brookfield, WI
Period: 11 April-16 April 2005
Role: PC Technician
Responsibilities:
Project: PC Laptop Deployment
 Prepare all documentation for old (Compaq, Gateway,IBM) and new laptops(Dells)
 Document all printers and mapped drives on old PC
 Apply security patches to new PC
 Join new laptop to AT&T domain
 Install anti-virus software on new laptop
 Install all user specific applications on new notebook
 Migrate user data from old PC to new PC (e.g. .pst files for Outlook)
 Configure email client (Outlook) on new PC
 Install and configure printers for new notebook
 Release IP address for both old and new machines
 Informed user on phone to pick up new laptop and troubleshoot any user problems or special
requests
Client: Capital Returns, Milwaukee, WI
Period: February 2005 -April 2005
Role: PC Technician
Responsibilities:
Project: PC Server & Workstation Relocation
 Relocate Win 2003 servers and XP workstations to new warehouse
 Set up servers and workstations at new location
 Image and ghost for new workstations
 Patch cabling to connect workstations
 Configure both servers and workstations for new location
 Assist users in logons, printers, and setting up bar code scanners
 Perform Help Desk duties to ease transition for users
Client: Department ofHealth and Family Services, Madison,WI
Period: August 2004-January 2005
Role: PC Technician
Responsibilities:
 Implement XP installation and configuration on NT workstations on Novell Network for
Department ofHealth and Family Services (State ofWisconsin)

8.  Configuration of Desktops and Notebooks for applications (Group Wise) and connectivity to
network
 Set up new PC’s (Dells) and configured old PC’s (Compaq’s) with new OS (XP) Project
encompassed entire State of Wisconsin (e.g. Milwaukee, Madison, Green Bay, Rhinelander, etc.)
Client: St. Rafael School, WI
Period: August 2001- August 2004
Role: Technology Coordinator (Teaching contract)
Responsibilities:
 Responsible for maintaining computer labs and libraries both at South Campus and North Campus
(PC’s and I Mac’s)
 Network Administrator running one domain with 45 workstations running Windows Server 2003
 Worked with Active Directory in creating groups and assigning permissions
 Network and desktop support for teachers and school staff
 Develop and integrate networking strategies for school’s future needs
 Instruct Students and Teachers on developing computer skills(e.g. using Outlook email client)
 Develop Technology Workshops for teachers and staff
 Maintain and update school web Page
 Instruct students on I Mac computers (Title I program)
Client: MBTI, Milwaukee,WI
Period: June 2001 – October 2001
Role: Computer Instructor (Teaching contract)
Responsibilities:
 Provide instructional assistance to Adult Learners in Hardware and Software and Internet on PC
Windows platforms (Win 3.x , 9.x , and 2000)
 Assist students in preparation for A+ Technical Certification
Client: UMOS, Milwaukee,WI
Period: Nov. '98 – Jan. 2001
Role: Help Desk Analyst
Responsibilities:
 Assisted 300+ local Users State of Wisconsin plus 4 additional states on mixed Novell/NT
network with network, application, Internet, telephone (PBX), hardware and software related
problems.
 Provided software support for MS Office 97, MS Access,MS Project and NT workstation.
 Provided assistance in managing domains on NT servers,created User Id's and passwords for
users.
 Monitored security and reported security violations to the appropriate department.
 Escalated all high-level trouble issues through the appropriate chain of command.
 Monitored open tickets and documented progress on trouble tickets in the Trackit Ticketing
system.
 Ensured email connectivity for MS Exchange, set and reset user passwords,limited mailbox size,
and setup and configured email accounts and monitored security for email users.
Client: St. Augustine School, Milwaukee, WI
Period: August '98 to Jan '99
Role: Computer Teacher (Part-time)
Responsibilities:
 Instructional assistance to students, K-8, using application software (Microsoft Publisher,
Microsoft Office,etc.) on a variety of platforms, Win 95/98, Win 3.1, DOS, Macs,and Apples.

9.  Also providing instruction and guidance in utilizing the Internet as a research tool, and using
desktop and web publishing programs (e.g. MS Publisher, Front Page,etc.)
 Provided software and hardware support for end users throughout the school.
Client: TCC Communications, Brookfield, WI
Period: February '98 to August '98
Role: Help Desk Analyst
Responsibilities:
 Provided technical assistance to customers attempting to configure their Internet connections
through dial up and network connections on both PC’s and Macs.
 Monitored and documented all trouble tickets in an in house trouble ticketing system to ensure the
efficient resolution of all incoming issues.
 Provided software support for MS Office (including Outlook) for end users,set and reset
passwords and helped to resolve connectivity issues as needed.
 Also wrote monthly technical column for company newsletter,and wrote a training manual for
the purpose of training new technical personnel.
Client: St. Pius X School, Wauwatosa, WI
Period: Sept. 1997 to June 1998
Role: Computer Teacher (Teaching contract)
Responsibilities:
 Conducted technology workshops for teachers,and assisted students on a variety of platforms
(DOS, Windows, Macintosh) utilizing an assortment of application programs such as Microsoft
Office(including Outlook and Outlook Express) and Claris Works for school projects.
Client: Milwaukee Public Schools, Milwaukee, WI
Period: Sept. 1994 to June 1998
Role: Substitute Computer Teacher (Part-time)
Responsibilities:
 Assisted and substituted for computer teachers in both middle schools and high schools setting up
and supervising computer labs, and teaching several application programs such as Office '95.
Client: Learning Opportunities Centre, Milwaukee, WI
Period: Aug. 1993 to Aug. 1994
Role: Educational & Computer Program Coordinator (Teaching contract)
Responsibilities:
 Set up CBT modules on LAN for GED instruction to people on AFDC and LearnFare.
 Assisted adult students on and off computers in passing their high school equivalency exams.