This resume is for Harvey E. Anderson, who has over 15 years of experience providing IT consulting and support services. He currently owns his own computer consulting business and has previously held roles providing helpdesk, desktop, and field support for various companies. He has extensive experience installing, configuring, and troubleshooting software and resolving hardware issues. His technical skills include Windows, Office, SAS programming, and SQL.

1. Harvey E. Anderson
5990 Arapaho RD, Apt 1G
Dallas, TX 75248
Cell: (214) 289-6053
Email: harveyanderson@hotmail.com
OBJECTIVE
ComputerIT Consultant
PROFESSIONAL EXPERIENCE
Harvey Anderson Computer Services, Dallas, TX October 2016 – Current
OwnerConsultant
 Provide Desk Side breakfix computer hardwaresoftware support.
 Provide Computer Help Desk and Technical support.
 Train users on the use of computers
 Provide Computer HardwareSoftware Deployment support.
 Provide Active Directorylight Network support.
ModisHPEJCI June 2015 – October, 2016
Level 2 Helpdesk Support
 Provide Desk Side breakfix computer support for JCI staff.
 I support both the HP and Dell Computer products.
 Unlock users AD password account and verify account.
 Troubleshoot MS Office Applications 2007-2013.
 Install and configure software applications.
 Answer user computer questions.
 Respond to assigned tickets logged into the ITSM Ticketing System.
Apex/EY December 2014 – May, 2015
Level 2 Helpdesk Support
 Provide Level 2 technical support to EY staff in the America regions.
 I worked from Home remotely to assist EY Staff.
 Receives warm transfer of Helpdesk calls from Level 1 helpdesk tech.
 Troubleshoot all software application issues, Computer issues, User Account issues via
telephone and remote access using TeamViewer.
 Unlock users AD password account and verify account.
 Troubleshoot EY 3rd party applications.
 Troubleshoot MS Office Applications 2007-2013.
Unisys/Capital One Bank January 2014 – July, 2014
Desktop Support Technician
 Perform general hardware break/fix of laptops & desktops.
 Troubleshoot Windows XP – to Win 7 migration issues.
 Diagnose, troubleshoot and repair printers, peripheral equipment.

2.  Perform new hardware upgrades; installs, moves, adds, changes in a laptop and desktop
environment.
 Install and configure software applications.
 Answer user computer questions.
 Respond to assigned tickets logged into the HP Ticketing System.
Unisys/Quest Diagnostics November 2012 – December 2013
Field Desktop Support Technician
 Perform general hardware break/fix of laptops & desktops.
 Diagnose, troubleshoot and repair printers, peripheral equipment.
 Perform new hardware upgrades; installs, moves, adds, changes in a laptop and desktop
environment.
 Provide support in encrypting laptops and desktops using Credant.
 Install and configure software applications.
 Image and deploy machines using Quest Diagnostic Flash Drive.
 Use Altiris to deploy software applications.
 Assist customers via remote access.
Vistronix/EPA September 2009 – September 2012
Senior Computer Desktop Support Technician
 Provide Computer Desktop Support for the Environmental Protection Agency in Dallas, TX, as a
VISTRONIX contractor.
 Respond to assigned tickets logged into the Track-It Help Desk System.
 Troubleshoot and repair Computer Hardware problems and software problems.
 Provide support in user software application installation and upgrade.
 Install and configure Lotus Notes for users.
 Reset user passwords for various user accounts.
 Consults with users having questions or issues on software applications or with the computer
equipment.
 Provide user training and assistance in using a desktop/laptop computer or with using software
applications.
 Provide laptop/desktop deployment support.
 Provide support in encrypting laptops using Pointsec.
Science Applied International Corporation (SAIC)/EPA December 2005 – August 2009
Computer Desktop Support Technician
 Provide Computer Desktop Support for the Environmental Protection Agency in Dallas, TX, as a
SAIC contractor.
 Respond to assigned tickets logged into the Track-It Help Desk System.
 Troubleshoot and repair Computer Hardware problems.
 Provide support in software installation and upgrade.
 Troubleshoot and help solved software application and database problems.
 Install and configure Lotus Notes for users.
 Reset user passwords for various user accounts.
 Answered computer hardware and software questions.
 Provide user training and assistance in using a desktop/laptop/MacBook computer.
 Provide user training and assistance in using software applications.
 Provide laptop deployment support.
 Provide MAC OS/SW support for MacBook Pro laptops.
 Provide support in encrypting laptops using Pointsec.
HarveyE. Anderson, Chicago, IL October 2001 – December 2005

3. Independent Consultant
 Provided Computer Support, Computer Repair, Desktop Support, PC Deployment and POS
Deployment for commercial and residential customers.
 Serve as a sub-contractor as a Technical Rep for Rollouts Inc., NCS Data Systems and The
Computer Merchants Inc.
 Provided data entry support for Advanced Resources in Chicago for the JDRF campaign.
EDS/BethlehemSteel Mill, Chesterton, IN July 1998-October 2001
Information Analyst
 Wrote SAS programs to automate the creation of databases and printing reports on the steel mill
production and shipping business using the IBM MVS mainframe computer.
 Maintained and developed applications of steel mill processing data using MS Excel and MS
Access.
Manpower (Contractor), Chicago, IL November 1997-July 1998
SAS Programmer
(Contractor at EDS/Burns Harbor) Chesterton, IN
 SAS Technical support person in the End Using Computing department.
 Provided SAS programming support/consultation to various departments of the steel mill.
 Troubleshoot and corrected various steel mill SAS programs.
HARDWARE/SOFTWARE/PROGRAMMING/DATABASE EXPERIENCE
 Computer Repair Over tenyears
 Personal Computers Over sixteen years
 MS Windows 3.1-XP Over ten years
 Windows 7 Over five years
 Windows 8 Over two years
 Microsoft Office 2003-10 Over ten years
 MVS Mainframe Over ten years
 SAS V5-V8 Over ten years
 MVS JCL Over ten years
 SQL Over Three years
 MS Access Over five years
 MS Excel Over five years
 VBA/VB Over two years
EDUCATION
MicroTrain, Chicago, IL March 2002
 CompTia A+ Certified Computer Technician Certificate
 MCSE Training
Roosevelt University, Chicago, IL 1982-1984
 Computer Science Program-1 ½ years
 2 Courses in COBOL, 1 Course in BAL. Other DP Courses.
Harold Washington City College, Chicago, IL 1980-1981
 Data Processing Certificate May 1982