Vijay Mohire, a seasoned IT professional with 15 years of experience, offers various services in business analysis, IT strategy transformation, enterprise architecture, and technology audit, leveraging methodologies like ITIL and COBIT. His recent accomplishments include designing large-scale IT solutions worth $20 million and providing consultation for businesses in various sectors, notably retail and e-commerce. The document highlights his expertise and service offerings, showcasing the positive impact of his strategies on clients' operational efficiency and revenue growth.

1. ITIL / ServiceNow offerings
Presented by:
Vijay Mohire, B.Eng, MBA, M.Tech
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2. My Overview
• Computer engineer and architect with 15 years in IT industry
• Professional engineer and member –MACS, MIEAust
• Canadian resident, currently in India
• Member – ICT Council of Canada
• Mentored BS students for courses in Android, Java, C, Assembly, SW
Engineering
• Major recent achievement was : designed 10 large solutions for HP for
total contract value of $20 million using ITIL and ServiceNow
• Lived & worked in many part of the globe like UK, US and Australia
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3. Service offerings – chart
3
Sl.No Core
Competency
Experience / Work
Sample and results
Talent / Products used ,Capabilities
1 Business Analysis Setting up a Convenience
store in Canada
Use cases, BABOK, CoBIT, ITIL,
ServiceNow, TCO, Feature-benefits,
Monte carlo simulation, Stakeholder
views, business models
2 IT / Engineering
Strategy and
Transformation
design
Recommending a strategy
for a Canadian Shoe
company
Sales, Marketing, IT strategies, E-
commerce, Mobile ads, Quality and
Health standards, Compliances
3 Enterprise
Architecture (EA)
design and
development
Intelligent Management
System
EA tools, TOGAF, Govt. IT framework,
Datacenter best practices, use of Cloud
and mobile apps, Data mining tools,
Big Data
4 Technology Audit
services
IBYSYS Canada – Fraud
investigation and audit
report
Due diligence, fact finding, time and
data analysis, anomaly detection,
documenting and reporting

4. Service offerings
4
Sl.No Core
Competency
Experience / Work Sample
and results
Talent / Products used
,Capabilities
1 Business Analysis Setting up a Convenience
store in Canada
Use cases, BABOK, CoBIT, ITIL,
ServiceNow, TCO, Feature-
benefits, Monte carlo simulation,
Stakeholder views, business
models
2 IT / Engineering
Strategy and
Transformation
design
3 Enterprise
Architecture (EA)
design and
development
4 Technology Audit
services

5. Business Analysis
• Involves study of client’s current state-of-art technology, modus-
operandi, and overall “what, how, when, where” of the business
• Design of visuals & workflows to base line the current business
processes, operations, delivery, fulfillment & issue resolutions.
• In depth analysis of the technology, method, features, products
used to align operations for meeting business goals
• Deliverables include Analysis document, business models, IT
expenditure, budget, costs per function/ process, current financials
like cash flows, programs and projects, clients, feedbacks,
limitations, social sentiments of owner and company brand and
many more finer details
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6. Work samples & benefits
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Benefits:
•Increase in revenue by 25%
due to clear product
display
•Zero-theft as owner has
best seat for cashier and
also security cameras
•Clarity in business work
flow, operations, &
emergency situations
•Innovative

7. Products/ Techniques used
• Use cases: Capture business entities, operations, products, services, typical &
abnormal conditions, thefts, loss factors
• BABOK: Industry best methodology, process, six knowledge areas
• CoBIT: IT Governance, control over IT processes , Separation of owners jobs,
business goals, IT utilization and controlling these effectively
• ITIL/ServiceNow: Services adopted for Retail industry, streamline ticketing,
resolving billing conflicts, queue management, Help desk setup, ticket mgmt.
• TCO: IT assets base line in terms of money, ROI, cost per IT configurable item,
profit margins, visibility in cost factors
• Feature-benefits: Solution features and its realization monetary value
• Monte-carlo simulation: What-If Analysis to simulate product, service mix
• Stakeholder views: Integrate all the pain points into the offered solution
• Business models: For different setups, org structure, operations..
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8. Agilent App Mgmt System
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9. Products/ Techniques used
Application Management
• Monitoring to ensure the availability and performance of system and
database components
• Environment maintenance, maintaining most recent patches and releases
Escalation Management
•Appropriate parties for informal and formal IT escalations related to
application management created, coordinated, and informed
Communication Management
•Ability to communicate with various levels of management in the Governance
Model and also users of the application
Supplier Management
• Management and coordination of escalations
• Issues requiring product support are invoked and resolved
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10. Service offerings
10
Sl.No Core
Competency
Experience / Work Sample and
results
Talent / Products used
,Capabilities
1 Business
Analysis
2 IT /
Engineering
Strategy and
Transformatio
n design
Recommending a strategy for a
Canadian Shoe company
Sales, Marketing, IT
strategies, E-commerce,
Mobile ads, Quality and
Health standards,
Compliances
3 Enterprise
Architecture
(EA) design and
development
4 Technology
Audit services

11. IT / Engineering Strategy and
Transformation design
• Design of a hypothesis by leveraging market trends, research inputs,
opinions from market leaders like Gartner, owner’s business
directions, and other suitable instruments
• Setup of pilot, proof of concept lab/ team to experiment the
hypothesis and arrive at a conclusive set of guidelines that will be
used as Asset and for standard operating procedures
• Drafting of strategy plan, roadmap and advice on product stack
based on set of business goals that drive the need to transform and
reorient its service/ product offerings
• Assist Enterprise Architect team in building the set of reusable assets
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12. Work samples & benefits
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Benefits:
•Company started benefiting from the strategy from first day
itself by way of better sales based on cross-selling of shoe related
products placement.
•Company web site had a new online purchase and checkouts
which increased sales by 20%

13. Products/ techniques used
• Sales: CRM tools, Sales-force, Social selling, Media, Store-Checkout
• Marketing: Segmentation, target marketing, target mobile ads
• IT strategies: Web redesign, SEO, Cloud, Mobile push, NFC reader
• E-commerce: Online order fulfillment, tracking, billing and dispatch
• Mobile ads: Web traffic generation, brand awareness, campaign
• Quality and Health standards: Compliance to Canadian leather
standards, export needs, leather treatment for anti-icing and anti-
fungal infection
• Compliances: Federal and provincial rules for retail and leather
industry, export policies, shipping and international trading,
manufacturing frameworks, process and automation 13

14. Service offerings
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Sl.No Core
Competency
Experience / Work Sample and
results
Talent / Products used
,Capabilities
1 Business
Analysis
2 IT /
Engineering
Strategy and
Transformation
design
3 Enterprise
Architecture
(EA) design
and
development
Intelligent Management System EA tools, TOGAF, Govt. IT
framework, Datacenter best
practices, use of Cloud and
mobile apps, Data mining
tools, Big Data
4 Technology
Audit services

15. Enterprise Architecture (EA)
design and development
• Involves alignment , refinement of existing enterprise continuum,
developing new frameworks and reusable assets based on IT
strategy
• Design an elaborate mapping of transformation requested onto the
product features, functions for best utilization of the tools, techniques
and enterprise level performance needs, SLA and KPI metrics
• Generate solutions based on various architectural views of business,
information, technology, stakeholder inputs, industry frameworks
• Develop blue prints for the delivery, operations, management team
to reuse the artifacts
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16. Work samples & benefits
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17. Work samples & benefits
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18. Products used
• EA tools: IBM System Architect, Software Defined NW, Cloud IaaS
strategy
• TOGAF: TOGAF architect, Enterprise Continuum, Open framework,
Mapper to Federal frameworks,
• Govt. IT framework: Derivatives of FEF, TOGAF, Defense standards
• Datacenter: Layout based on pre-fabricated components, design
layout, CAD based model simulations
• Cloud and mobile apps: IBM cloud, Data mining, Analytics, Mobile
push servers, map layers for various data inputs
• Data mining tools: For structured and unstructured Big data, M2M
data
• Big Data: Use of Hadoop YARN, IBM Analytics, ETL inputs integration
using open tools Sqoop, flume and PIG, Dashboards for job status
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19. Service offerings
19
Sl.No Core
Competency
Experience / Work Sample and
results
Talent / Products used
,Capabilities
1 Business
Analysis
2 IT /
Engineering
Strategy and
Transformation
design
3 Enterprise
Architecture
(EA) design and
development
4 Technology
Audit services
IBYSYS Canada – Fraud
investigation and audit report
Due diligence, fact finding,
time and data analysis,
anomaly detection,
documenting and reporting

20. Technology Audit services
• Involves inspection and reporting of the finding of the subject under
investigation on a “As-Is” basis, without any personal views,
recommendations or prejudice
• Based on the existing SLA, KPI and quality metrics, measure the
current state, verify with the user and report the same
• Study the existing enterprise artifacts, knowledge base and use the
business language suitable to the subject under examination
• Setup suitable sand-box environment, tools, agents, devices to
instrument and avail the desired details without affecting the
operations or altering the current state
• Deliverables include the audit report, any observations, deviations
and any blocked situations / sub-standard methods encountered 20

21. Work samples & benefits
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Benefits:
•Captured the major incidents, which lead to narrowing to specific
time period when theft had occurred
• Identified the tools, amount and persons involved in the crime

22. Products used
• Due diligence: Visual inspection, Server records/log files,
Spywares installed for traffic diversion, virtual network with
duplicate IP address, app enlisting tools, server inventory tools
• Fact finding: Investigated email tracks, server logins, analysis
using simple excel sheets, router log files, use of ethical hackers
tool to find the foot prints used, IP tracker, bank account
transaction logs, international money laundering facts AML rules,
dubious company tracing
• Time and data analysis: Tools used to gather all server logs, data
on computers and running text mining tools, search to find dates
when theft occurred
• Anomaly detection: Search and mining tools to detect above
threshold usage, non working hours usage, large volume traffic
• diversion, call data record
• Documentation: MS Word, PPT, Visio diagrams
• Reporting: MS Word and Canadian legal templates
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23. Q & A
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24. Disclaimer
• Images, diagrams, company names, logos, are for illustrative purpose only
• Author does not claim any rights over any proprietary information
• Data is provided on a “As-Is” basis and no claims can be made as a result of
any damages due to use of the details
• Please use expert advice before implementing the details
• Reproduction, forwarding of any information is after obtaining permission
from author
• Details are for personal reference only and not for business or trading the
details for cash
• Please report in case of any misuse or abuse of this document
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25. My contacts
Email : vijaymohire@gmail.com
Mobile : +91-9741040195
Skype: vijaymohire
Facebook: https://www.facebook.com/vmohire
LinkedIn: in.linkedin.com/in/vijaymohire
Slideshare: http://www.slideshare.net/Vijaymohire
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26. Thank you !!
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