An acronym of Information Technology Infrastructure Library

1. ITIL® and 5 stages of Service
Lifecycle

2. Introduction to ITIL®
• An acronym of Information Technology Infrastructure Library
• Used by the IT organizations for serving their clients and users efficiently
• The framework aids the organizations in the improvisation of IT
infrastructure and development of new practices to get profits

3. Five Stages of Service Lifecycle
Following are the five stages that comprise its Service Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

4. Service Strategy (SS)
This is the core stage of the lifecycle and aims at
ensuring that the product strategy is defined,
maintained and further implemented

5. Service Design (SD)
It avails the guidance about designing and development
of the services, along with the ITSM processes in
support to the service strategies developed in the
previous stage

6. Service Transition (ST)
This stage aids in learning the managers and IT
professionals to handle the changes in an effective
manner

7. Service Operation (SO)
This stage administers the guidance about practical
aspects of everyday business operations

8. Continual Service Improvement (CSI)
This stage is termed as the assessment phase, as there
is always a scope of improvement in the services with
time