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Sapha Jean
- 1. Sapha Jean-Charles East OrangeNJ 07017 973-336-8740 Saphajc2012gmail.com Sapha_jc2011@yahoo.com www.linkedin.com/pub/sapha-jean-charles Administrative Assistant Summary of Qualifications: To obtain a position that will utilize my computer skills, strong people skills, organization abilities, and business experience. Over 5years of Administrative Assistant skills with an ability to build great customer service relationship, Goal Orientated, and communicate well with others. Microsoft Word Suite, Power Point, Spreadsheet, Outlook POS software, QuickBooks, Fax, File, and Copies PROFESSIONAL EXPERIENCE RR Donnelley Greenwich St, NY 2015-2016 Administrative Assistant Mandating incoming calls and email inquiries regarding High Profile FCC Filings jobs. Answer phones lines relay information from the client to the CSR, pay great attention to detail. Working in a fast pace environment where Multitasking is essential. Replenish the CSR floor with office supplies. Working side-by-side with CSR making sure they’re responding to each mail accordingly and in a timely manner. Verizon Wireless Wall St, NY 2014-2015 Sales Representative Greet customers, assuring that they have a great store experience, mandating sales floor, multi- tasking. Follow up with customer to see how their store visits was successful, answering any question they might have about a product or an issue they might have pertaining a representative. Route 22 NissanHillside- NJ 2011-2013 Administrative Assistant Mandate phone lines with heavy call volume over >150 incoming and outbound call per day Mandate entire floor supplies for 30 employees, ability to answer multi-line telephone, schedule interviews, maintain office files and archived confidential documents Page available associates to assist customers Greeting Customers, Follow up with customers to see how their visit to the dealership went Ability to multi-task and pay special attention to detail Photocopy, faxing, phone coverage, schedule appointments Manage sales, Maintain and organized work space.
- 2. Answer email inquirieson vehicle customers are interested in Icing Livingston Mall Livingston 2012-2013 Key Holder Open and close store Operated cash register Bank deposits as well as Operate POS systems Motivate sales associate to make the sales quota for the day Supervised store, as well as employees Century 21 Department Store Morristown NJ 2009-2010 Sales/ Cashier Accepted payments and made change for customers in retail store Stock shelves and tables with merchandise Bringing new merchandises to the floor, rearrange the department Answering customer’s questions concerning location, price and use of merchandise Price Adjustments, Markdowns, Mark-ups, and inventory EDUCATION NJ SORA Certification 2014 Completion of IS-907 Active Shooter Course 2014 Essex County College Currently Pursuing Newark NJ East Orange Campus High School East High School Graduate