Vanessa Acuna has over 10 years of experience in customer service and sales roles. She has a proven track record of meeting performance standards at companies like AT&T, Victoria's Secret, Wingstop, CVS Pharmacy, and Foot Locker. Her skills include bilingual communication, cash handling, inventory management, and providing excellent customer service. She aims to use her experience and interpersonal skills to contribute value to a new employer.
College student looking for possible summer internships in marketing, public relations or advertising. Searching for experience to broaden my skills and strengthen my knowledge in the business community.
College student looking for possible summer internships in marketing, public relations or advertising. Searching for experience to broaden my skills and strengthen my knowledge in the business community.
Building strong relationships with our ever-expanding client base. They work on the front line to ensure that every estimate and order is handled professionally and meets the quality expectations of our clients.
- Establish and build client relationships
- Efficient order-taking and job analysis
- Quality Assurance -- final quality check
- Coordination of files for accuracy in reordering
Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgements and discretionary decisions that affect the operations of the organization and effectively communicates those judgements and decisions to the customer. The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.
The supervisor is often responsible to represent the employee's requests and to management, along with also representing the employee's case for deserving a reward. For example, if an employee deserves a promotion, the supervisor often must justify the case for promotion to the supervisor's supervisor, as well. If the employee has a rather unique personal situation that warrants special consideration by the rest of management, the supervisor must explain this situation and how it can be handled. It's not unusual for employees to sometimes see the supervisor as part of "management" while at other times seeing the supervisor as a personal friend. Develop a strategy the team will use to reach its goal
1. Vanessa Acuna
Galena Park, TX 77547
vaneymike.va@gmail.com - 8323125336
To obtain a position within a company in which I can use my experience, interpersonal stamina, and skills to
maintain a high standard set by my employer.
Authorized to work in the US for any employer
WORK EXPERIENCE
Sales Support Representative
AT&T - Pasadena, TX - December 2014 to January 2016
Responsibilities
Greet customers, check customer's into daily waiting list, check in inventory, set appointments, send off
inventory, set up sales floor, keep aware of no theft, answering telephones, take payments for customer's
Accomplishments
Working for AT&T helped me accomplish a different work outlook dealing with different experiences than I've
already dealt with. Viewing what goes on on the inside of the job not just the outside.
Skills Used
Money handling, filing, basic office skills, telephone communication, bilingual, computer, faxing, copying, typing
Cashier/Customer Service
Victoria's Secret - Houston, TX - August 2014 to October 2014
Responsibilities
Cashier, customer service, money handling, verify credit information, sales, return items to sales floor, help
set up sales floor, send off inventory, check in inventory, complete any training needed
Accomplishments
Working with this company helped build my interpersonal stamina by giving me a different view of how busy
one store can get, allowing me to accommodate quickly to a diverse work setting and being able to meet
standards set by my employer.
Skills Used
Computer, customer service, money handling, telephone, bilingual, ten key touch, basic interpersonal skills
Manager
Wingstop - Pasadena, TX - December 2011 to May 2013
Responsibilities
Sale, Cashier, Cook, Customer service skills were always a must, Took customers orders, kept the store clean,
and also keeping our work area clean, telephone communication, inventory, faxing
Accomplishments
Wingstop helped me become a patient person waiting on customers, from being rude to hearing and impared.
I became more passionate about sales, and having a connection with our customers rather than just taking
their order and sending them on their way.
2. Skills Used
Customer service skills, Sales, money handling everyday these skills were demonstrated
Pharmacy Technician
Cvs/Pharmacy - Houston, TX - August 2010 to February 2011
Responsibilities
Customer service, Check and fill prescriptions, cashier, fax, copy, filing, telephone communication, insurance
claims, kept work environment clean, kept cash box at 100$ every night
Accomplishments
Working at Cvs allowed me to meet new people and also create a connection with our everyday customers.
It also helped me so much with my Spanish language.
Skills Used
Money handling, customer service skills, Spanish speaking, professional look
Sales Associate
Foot locker - Pasadena, TX - April 2010 to June 2010
Responsibilities
Sale shoes, cashier, interact with all customers, stocking, display clothes and shoes
Accomplishments
This job taught me how to sale and set goals for myself, also to connect with what looks good on a customer
rather than just trying to get a sale.
Skills Used
Money handling, customer service, telephone communication, and Spanish speaking
EDUCATION
San Jacinto College - Houston, TX
2010 to 2011
Diploma
Galena Park High School - Galena Park, TX
2005 to 2010
SKILLS
Telephone Skills (6 years), Medical Terminology (4 years), Customer Service Skills (7 years), Filing (3
years)