Chassidy Wells-Walker is an experienced customer service and sales representative seeking a new opportunity. She has over 10 years of experience in customer service, sales, and account management roles in various industries including telecommunications, retail, and business services. Her core strengths include problem solving, conflict resolution, active listening, and being an adaptive team player.

1. CHASSIDY R. WELLS-WALKER
1580 Alder Ln SW, Atlanta, GA 30311
Home: (404) 755-5640 • Cell: (770) 369-0079
chassidywells01@gmail.com
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and
training. Dedicated to provide exceptional customer satisfaction and contribute to company success.
Strong organizational skills
Sharp problem solver
Seasoned in conflict resolution
Active listening skills
Adaptive team player
Energetic work attitude
Courteous demeanor
Customer service expert
Telephone inquiries specialist
Top sales performer
Invoice processing
Telecommunication skills
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Received several
awards of recognition for outstanding customer service.
Sales
Consistently generated additional revenue through skilled sales techniques. I've won sales competitions within my
district and region multiple times
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Market Research
Interviewed clients via market research surveys to identify product issues and customer needs.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
02/2015 to 03/2016
COMCAST
Alpharetta, GA
Outbound Telesales/ Order Entry
Objective was to contact current customers to either upgrade their services or add a line of service.
Answered customers' questions regarding products, prices and availability.Emphasized product features based on
analysis of customers' needs.
Collaborated with colleagues to exchange selling strategies and marketing information.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
04/2012 to 02/2015
THE HOME DEPOT
Vinings, GA
Customer Order Specialist/Logistics
Assisted customers with store and product complaints.Resolved product/policy issues and shared benefits of new
technology.
Successfully interacted with customers and retail buyers to expedite orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Generated leads for new sales through telephone and email contact with customers.
CAREER OVERVIEW
CORE STRENGTHS
ACCOMPLISHMENTS
WORK EXPERIENCE

2. Processed merchandise returns and exchanges.
Acted as a liaison between outside sales representatives and [number] accounts.
Conducted business to business telephone sales.
Quoted prices, credit terms and other bid specifications.
Negotiated prices, terms of sales and service agreements.
Managed quality communication, customer support and product representation for each client.
Expressed appreciation and invited customers to return to the store.
Guaranteed positive customer experiences and resolved all customer complaints.
06/2010 to 11/2011
ASHLEY STEWART
East Point, GA
Sales Associate/Junior Key
Assisting guest with putting ensembles together, also doing suggestive selling (add on's), making sure that at the
end of every purchase all needs were met.
Boosted my sales percentage at 35%.
I shared responsibility setting up company's private label accounts (5 per day), making sure the customer knew
how to use it to their advantage, also to inform the customer of the many benefit's the card can entitle them to.
Worked alongside the store manager and the assistant manager in merchandising the entire store; wall mounts to
floor arrangements and mannequins.
2014PROFESSIONAL CERTIFICATION: BUSINESS/ RETAIL MANAGEMENT
Bellevue University, Bellevue, NE, USA
2002/2006DIPLOMA: DUAL SEAL
Tri-Cities High School, East Point, GA, USA
Communication skills, Interpersonal skills, Coaching/Training skills, Experienced Supervisor ( customer service and
retail) skills, Versed in MS Office Software
EDUCATIONAL BACKGROUND
SKILLS