The document discusses communication skills. It defines communication as a joint process between a sender and receiver involving the exchange of information and opinions using symbols to achieve specific goals. It lists the objectives of understanding communication for nurses and some barriers to communication. It covers the components of communication including the sender, message, medium, receiver and feedback. It also discusses types of communication, verbal versus non-verbal communication, and the importance of communication for personal, social, economic and psychological reasons. Finally, it discusses barriers to communication such as physical, emotional, environmental and cultural barriers and how to overcome them by understanding the audience and ensuring messages are timely, meaningful and relevant.
3. المحتوى
الدهدافObjectives
. الصتصال ,مهارة المهارة , الصتصال : صتعريفDefinition
. الصتصال عناصرComponents of communication
.الصتصال ادهميةThe importance of communication
. الصتصال معوقاتThe barriers of communication
6. التصال ماهو
يتم نقل عملية وليس المستقبل و المرسل بين مشاركة عملية
الفراد بين دالة رموز في والراء المعلومات تبادل بمقتضاها
لتحقيق المختلفة الثقافات بين و المجتمع داخل الجماعات أو
. معينة أهداف
A Joint process between the sender and the
receiver, whereby the exchange of information
and opinions in the symbols function between
individuals or groups within the community and
between different cultures to achieve specific
goals.
17. COMPONENTS OF COMMUNICATION
Sender –Encoder
Thought, or an idea to
be sent to the receiver
in true meanings
Sender –Encoder
Thought, or an idea to
be sent to the receiver
in true meanings
Message
Medium
Verbal, Non-verbal
Message
Medium
Verbal, Non-verbal
Receiver - Decoder
Thought or the idea of
sender received in
right perception
Receiver - Decoder
Thought or the idea of
sender received in
right perception
FEEDBACK
Verbal, Non-verbal
FEEDBACK
Verbal, Non-verbal
CONTEXT
Stimuli
NOISE
C o m p o n e n t s o f C o m m u n i c a t i o nC o m p o n e n t s o f C o m m u n i c a t i o n
18. Types of CommunicationTypes of Communication
On the basis of relationship :
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
listening
19. Types of CommunicationTypes of Communication
Verbal communication(Language)
Non-verbal communication :
FACIAL EXPRESSIONS الوجه تعابير
GESTURES الاشارة
POSTURES البدن وضع
BODY MOVEMENTS البدن حركة
SMILE AND TOUCH اللمس و التبسم
VOICE AND SOUNDS الصوت
VOLUME الحجم
PITCH/TONE النبرة
SILENCE الصمت
22. 7% WORDS
Words are only labels and the listeners put their own
interpretation on speakers words
38% PARALINGUISTIC
The way in which something is said - the accent,
tone and voice modulation is important to the
listener.
55% BODY LANGUAGE
What a speaker looks like while delivering a
message affects the listener’s understanding most.
28. Communication Is Important
why …
1. Relationships > To make connections with others .
2. Information > To share facts ( to get or give ) .
3. your thoughts > To develop your own thinking (your
mind) .
4. To persuade > ( sharing opining about issue) .
5. For Entertainment > (Jokes, movies, t.v …...) .
6. Routine > ( work place – home ..) .
30. Communication Barriers
Physical barriers include difficulties in hearing and seeing.
Emotional barriers include the readiness, willingness or eagerness of
the receiver — and the emotional status of the educator.
Environmental barriers might occur if there is too much noise or if the
room is too congested.
Cultural barriers include those customs, beliefs or religious attitudes
that may cause problems .
Psychological Barriers - Organizational Barriers - Listening Barriers.
32. overcome communication
barriers
The sender must know their audience’s
background and be able to adjust their
message .
The messages the sender communicates
must be timely, meaningful and relevant
to the recipients and applicable to their
situation .