This document provides an introduction to artificial intelligence capabilities in Salesforce's Sales Cloud and Sales Cloud Einstein product. It outlines the agenda which includes an overview of Salesforce and AI, a demonstration of Sales Cloud Einstein, and next steps. The demonstration shows how Einstein Lead Scoring, Einstein Account Insights, and Einstein Opportunity Insights can help sales teams by automatically scoring leads, surfacing key insights on customer accounts, and providing predictions to help close deals. The document encourages partners to register for upcoming webinars on applying AI to key sales processes and implementing Sales Cloud Einstein.
Einstein Analytics allows you to explore all of your data quickly and easily by providing AI-powered advanced analytics, right in Salesforce.
In addition to offering pre-built apps for Sales, Service, and Marketing, the Einstein Analytics Platform gives you the flexibility to build your own custom and intelligent analytics apps.
This slide deck will help you to get a kick start to your Einstein Analytics Journey! Contact me for any help. #SalesforceAnalyticsChampion
Salesforce Einstein - Everything You Need To KnowThinqloud
Einstein is Artificial Intelligence in the Salesforce Platform. Einstein works smarter in less time. It thinks like humans and gives appropriate predictive results. It uses machine learning language which has algorithms written to make predictions.
Salesforce Einstein: Use Cases and Product Features
#ImpactSalesforceSaturday Session
by @newdelhisfdcdug
Date and Time
Saturday, June 29, 2019
11:30 AM – 12:30 pm
Location: Online
A warm welcome to all the members and Guests in the meetup.
Join us for #ImpactSalesforceSaturday a series of online Salesforce Saturday sessions.
We invite all – Developers – Administrators – Group Leaders – Consultants with advanced, intermediate or beginner level knowledge on Salesforce(Sales Cloud, Service Cloud, Pardot, Marketing Cloud, IOT, CPQ, Einstein, etc).
Speaker: Jayant Joshi
Jayant is a Salesforce Technology Delivery Architect and Manager (Multi-Cloud) working on Large and Mid Size CRM Implementation Projects. Overall, He has around 14 years of CRM delivery experience with 9+ years in Salesforce.com Projects and Opportunities. He is very passionate about emerging technologies and has a deep interest in major innovations around the world. He has 19 Salesforce Certifications and accreditations currently and is passionate about various Salesforce Products including Salesforce Einstein.
Agenda
a. Introduction
b. Salesforce Einstein – Products and Use Cases
c. Q & A
ETG offers professional consulting services for providing Custom development, maintenance & support for Salesforce cloud platform. Our specialized services enable the clients with access to team of Salesforce experts.
Einstein Analytics allows you to explore all of your data quickly and easily by providing AI-powered advanced analytics, right in Salesforce.
In addition to offering pre-built apps for Sales, Service, and Marketing, the Einstein Analytics Platform gives you the flexibility to build your own custom and intelligent analytics apps.
This slide deck will help you to get a kick start to your Einstein Analytics Journey! Contact me for any help. #SalesforceAnalyticsChampion
Salesforce Einstein - Everything You Need To KnowThinqloud
Einstein is Artificial Intelligence in the Salesforce Platform. Einstein works smarter in less time. It thinks like humans and gives appropriate predictive results. It uses machine learning language which has algorithms written to make predictions.
Salesforce Einstein: Use Cases and Product Features
#ImpactSalesforceSaturday Session
by @newdelhisfdcdug
Date and Time
Saturday, June 29, 2019
11:30 AM – 12:30 pm
Location: Online
A warm welcome to all the members and Guests in the meetup.
Join us for #ImpactSalesforceSaturday a series of online Salesforce Saturday sessions.
We invite all – Developers – Administrators – Group Leaders – Consultants with advanced, intermediate or beginner level knowledge on Salesforce(Sales Cloud, Service Cloud, Pardot, Marketing Cloud, IOT, CPQ, Einstein, etc).
Speaker: Jayant Joshi
Jayant is a Salesforce Technology Delivery Architect and Manager (Multi-Cloud) working on Large and Mid Size CRM Implementation Projects. Overall, He has around 14 years of CRM delivery experience with 9+ years in Salesforce.com Projects and Opportunities. He is very passionate about emerging technologies and has a deep interest in major innovations around the world. He has 19 Salesforce Certifications and accreditations currently and is passionate about various Salesforce Products including Salesforce Einstein.
Agenda
a. Introduction
b. Salesforce Einstein – Products and Use Cases
c. Q & A
ETG offers professional consulting services for providing Custom development, maintenance & support for Salesforce cloud platform. Our specialized services enable the clients with access to team of Salesforce experts.
Understanding the Salesforce Architecture: How We Do the Magic We DoSalesforce Developers
Join us for a deep dive into the architecture of the Salesforce1 Platform. We'll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you'll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We'll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you'll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.
Salesforce Tableau CRM AKA Einstein Analytics helps customers to get predictive analysis of their data, scattered over multiple systems at one platform
Variance Offer Sales Force consulting and customization service by gaining experience in CRM domain for almost Decade. Contact us on salesforce@varianceinfotech.com if you've any requirement to discuss salesforce consulting services.
Salesforce Sales Cloud services are basically too help the Sales reps and help in managing connections, close the deals, to sell the products and services. The tools, included in Sales cloud are Chatter, Data.com. opportunities and quotes, work process and approval, Forecasting and Analysis, App Exchange, Partner Management, Email and calendaring, Marketing and Leads. Sales Cloud provide following features
What Is Salesforce CRM? | Salesforce CRM Tutorial For Beginners | Salesforce ...Edureka!
This Salesforce CRM tutorial will take you through what is Salesforce CRM, benefits of Salesforce CRM, how CRM works, along with Salesforce CRM demo and use case. This Salesforce training slides is ideal for beginners to learn CRM.
What You Need to Know About Salesforce Customer 360Cloud Analogy
Salesforce Customer 360 enables organizations to connect Salesforce applications and create a unified customer ID to build a single view of the customer. In this presentation, you will get all the necessary details you need to know about Salesforce Customer 360.
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
Implementing a Salesforce CRM will help you in integrating all the business related aspects on one platform. It will also help you in deriving business intelligence with ease. Salesforce implementation is not an ad-hoc activity. It requires careful planning and detailed execution.
Customer Service in Salesforce: Managing Cases EffectivelyInternetCreations
Presentation slides from the PhillyForce meetup on 12/11/2013. Chad Meyer from Internet Creations discussed best practices for running a highly efficient support operation and previewed 5 apps to be more productive with Cases.
Understanding the Salesforce Architecture: How We Do the Magic We DoSalesforce Developers
Join us for a deep dive into the architecture of the Salesforce1 Platform. We'll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you'll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We'll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you'll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.
Salesforce Tableau CRM AKA Einstein Analytics helps customers to get predictive analysis of their data, scattered over multiple systems at one platform
Variance Offer Sales Force consulting and customization service by gaining experience in CRM domain for almost Decade. Contact us on salesforce@varianceinfotech.com if you've any requirement to discuss salesforce consulting services.
Salesforce Sales Cloud services are basically too help the Sales reps and help in managing connections, close the deals, to sell the products and services. The tools, included in Sales cloud are Chatter, Data.com. opportunities and quotes, work process and approval, Forecasting and Analysis, App Exchange, Partner Management, Email and calendaring, Marketing and Leads. Sales Cloud provide following features
What Is Salesforce CRM? | Salesforce CRM Tutorial For Beginners | Salesforce ...Edureka!
This Salesforce CRM tutorial will take you through what is Salesforce CRM, benefits of Salesforce CRM, how CRM works, along with Salesforce CRM demo and use case. This Salesforce training slides is ideal for beginners to learn CRM.
What You Need to Know About Salesforce Customer 360Cloud Analogy
Salesforce Customer 360 enables organizations to connect Salesforce applications and create a unified customer ID to build a single view of the customer. In this presentation, you will get all the necessary details you need to know about Salesforce Customer 360.
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
Implementing a Salesforce CRM will help you in integrating all the business related aspects on one platform. It will also help you in deriving business intelligence with ease. Salesforce implementation is not an ad-hoc activity. It requires careful planning and detailed execution.
Customer Service in Salesforce: Managing Cases EffectivelyInternetCreations
Presentation slides from the PhillyForce meetup on 12/11/2013. Chad Meyer from Internet Creations discussed best practices for running a highly efficient support operation and previewed 5 apps to be more productive with Cases.
Build an AI Roadmap and Win the Consumer Goods Intelligence RaceGib Bassett
My presentation from Salesforce Connections 2018. In it, I describe why it's important to think about a use case driven strategy for advanced analytics and AI.
What does the 4th industrial revolution and Artificial Intelligence mean for you? Admins have an amazing opportunity to take advantage of Einstein to bring AI to their companies. Learn how to use the latest features of Salesforce Einstein to embed intelligence to your custom applications built on the Salesforce Platform. We'll also give a sneak peek at the Einstein capabilities planned for the upcoming Spring ‘18 release.
Raise your Brand's Analytics IQ with Salesforce EinsteinGib Bassett
From Salesforce Connections 2019: Advanced analytics like Machine Learning are typically the purview of only large companies with Data Science and Data Engineering teams. Einstein is all about bringing the power of data science to everyone, at scale, and often transparently so you don’t know it’s there working to improve a critical business process. Whether your company has a Chief Data Officer or not, chances are it’s interested in partaking in the AI revolution. Companies that achieve the greatest value from analytics look across their business for improvement opportunities – and Consumer Goods companies are no exception. In this session, see all the use cases enabled by Einstein that help you deliver more seamless and profitable consumer experiences. Take away a plan to chart your own course to raising your company’s analytics IQ with Salesforce!
Using Apache Spark for Intelligent Services: Keynote at Spark Summit East by ...Spark Summit
Salesforce is developing Einstein which is an artificial intelligence (AI) capability built into the core of the Salesforce Platform. Einstein helps power the world’s smartest CRM to deliver advanced AI capabilities to sales, services, and marketing teams – helping them discover new insights, predict likely outcomes to power smarter decision making, recommend next steps, and automate workflows so users can focus on building meaningful relationships with every customer.
Salesforce is using Apache Spark (batch, streaming, GraphX and ML) to power the Einstein platform and services. In this keynote and demo, Alexis will highlight how Salesforce is building intelligent Services for Einstein using activity data by leveraging Spark and Databricks to scale data science and engineering.
Slides from my keynote at the NHS Conference talking about health clouds and marketing clouds, and how digital technology is connecting patients (and customers), keeping people out of hospital and saving lives.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Introduction to A.I in Sales Cloud and Sales Cloud Einstein (April 27, 2017)
1. Intro to Artificial Intelligence
in Sales Cloud and
Sales Cloud Einstein
For our Partner Success Community
April 27, 2017
Kamilla Khaydarov
Sr.Manager, Product Marketing
Salesforce
Erik Lue
Sr.Manager, Product Management
Salesforce
2. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results
expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be
deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other
financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any
litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of
our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling
to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is
included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most
recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the
Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently
available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based
upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-
looking statements.
3. `
Agenda
• Salesforce and Artificial Intelligence
• Sales Cloud Einstein
• Sales Cloud Einstein demo
• Next steps
• Q&A
4. Everyone and every thing is connected
Too much data and not enough intelligence
Mainframe /
Terminal
Client / Server
100K
mainframes
10M
PCs
AI
IoT
Mobile
Social
Cloud
mobile phones
6B 75Bsmart things
5. For Most Businesses, AI is Too Complex
Data prep & integration at scale
Modeling & data science
Infrastructure
Context
Hidden complexity
What businesses want
6. The most comprehensive AI for CRM
Salesforce Einstein
Introducing
Machine Learning • Deep Learning • Predictive Analytics • NLP • Smart Data Discovery
World’s smartest
CRM
Empowering Sales,
Service, Marketing & IT
Everyone can build
AI-powered apps fast
7. The World’s Smartest CRM
Sales Cloud Einstein
Einstein Lead Scoring
Einstein Opportunity Insights
Einstein Account Insights
Einstein Activity Capture
Service Cloud Einstein
Recommended Case Classification
Recommended Responses
Predictive Close Time
Commerce Cloud Einstein
Product Recommendations
Predictive Sort
Commerce Insights
App Cloud Einstein
Heroku + PredictionIO
Predictive Vision Services
Predictive Sentiment Services
Analytics Cloud Einstein
Predictive Wave Apps
Smart Data Discovery
Automated Analytics & Storytelling
IoT Cloud Einstein
Predictive Device Scoring
Recommend Best Next Action
Automated IoT Rules Optimization
Community Cloud Einstein
Recommended Experts, Articles & Topics
Automated Service Escalation
Newsfeed Insights
Marketing Cloud Einstein
Predictive Scoring
Predictive Audiences
Automated Send-time Optimization
8. `
Sales Cloud Einstein - Spring ’17
Maximize sales with intelligence from lead to cash
Einstein Lead Scoring
Focus on the highest value leads first
Einstein Opportunity Insights
Secure opportunities and reduce forecast risk
Einstein Account Insights
Discover key business developments impacting your customers
Einstein Activity Capture
Log data automatically and spend more time selling
9. 6 months of
Lead data
Standard
and custom
fields
How Einstein Lead Scoring Works
Score & Re-score
leads
hourly
Build the model
monthly
Deliver predictive
scores
Scoring equation
Likelihood of Conversion
= 𝑓{lead fields}
Riley Schultz
COO
10. How Einstein Account Insights Works
Deliver insights
M&A Activity
Co. Expansion
Leadership Change
100K+ News
Sources
Monitored
Continuously
Refresh insights
Every 4 hours
Build the model and
update based on
customer feedback
Ex.: “M&A Activity
Detected”
11. 6 months of
Email &
Calendar
Data
All Oppty
data
How Einstein Opportunity Insights Works
Model application
4 times / day
Build the model
weekly
Deliver insights
Ex.: “Competitor was
mentioned”
Predictions
Key Moments
Smart follow-ups
12. Historical
Email &
Calendar
Data
(Gmail or
Office 365)
New data
How Einstein Activity Capture Works
Populated
Activity Timeline
Automatic
Association
Leads
Contacts
Accounts
Person Accounts
Opportunities
Crawl user data
Surface intelligence
14. Who to Target
Find customers that...
● Don’t know the best leads to call
first
● Lack insights needed to help close
deals
● Not up to speed on news affecting
their customers
● Spend too much time on data entry
GREAT FITS
Less qualified customers...
● Are not on Enterprise Edition &
above
● Do not have Lightning enabled
users
● Do not convert Leads to
Opportunities or are not using
Opportunities today
● Do not convert 20+ leads / month
● Do not have 1,000 leads created
over last 6 months
● Not using Gmail or Office 365
THINGS TO CONSIDER
15. `
More Partner Success Community webinars
Date Topic Where to Register
Thursday, May 11
8-8:30am PT
Applying Artificial Intelligence to Key
Sales Processes
http://bit.ly/EinsteinSeriesThursday, May 25
8-8:30am PT
Implementing Sales Cloud
Einstein: A Hands-on Walkthrough
of Setup
On Demand
Convert Leads Faster with Einstein
Lead Scoring
Reduce Forecast Risk with Einstein
Opportunity Insights
Add Every Email to Salesforce
Automatically with Einstein Activity
Capture
https://sfdc.co/EinsteinLeadScoring-CSCvideo
16. Next steps + Q&A
REACH OUT
to your Salesforce rep
for more information
DOWNLOAD
the Einstein data sheets
31
bit.ly/EinsteinDS
CHECK OUT
our NEW Sales Cloud
Einstein Trail
(self-guided learning!)
2
bit.ly/SCEtrail