This document provides information about an upcoming webinar on Salesforce's partner roadmap. It includes an agenda with sections on release readiness, partner innovation awards, partner community updates, and Q&A. Forward-looking statements are also disclosed. The webinar will discuss new products, features, certifications and resources for both ISV and consulting partners.
When building an enterprise solution or creating an app, data often comes from multiple systems, and business processes frequently cross application boundaries.
Salesforce offers a rich library of programmatic and point-and-click integration tools to customize business processes that span multiple application systems. In this webinar, we will survey the many integration options and technologies available in Salesforce, including newer API and integration features.
This webinar is the first in a series that will explore several ways to integrate systems and services with Salesforce.
Event Monitoring: Use Powerful Insights to Improve Performance and SecurityDreamforce
Salesforce runs its business on Salesforce, but it supports its business using log data to the tune of three terabytes of data per day, per pod. Log data answers questions like who's logging in, who's downloading the customer list, which Visualforce pages are the slowest, which API versions you should upgrade, who's adopting Salesforce and how, and much, much more. Event Monitoring - part of Salesforce Shield is now generally available to provide insights into your org activity like never before. Join us to learn how you can use this built-in premium service to support your organization with powerful insights. Watch the video now: https://www.youtube.com/watch?v=QlESjd5aNDY
Understanding the Salesforce Architecture: How We Do the Magic We DoSalesforce Developers
Join us for a deep dive into the architecture of the Salesforce1 Platform. We'll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you'll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We'll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you'll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.
When building an enterprise solution or creating an app, data often comes from multiple systems, and business processes frequently cross application boundaries.
Salesforce offers a rich library of programmatic and point-and-click integration tools to customize business processes that span multiple application systems. In this webinar, we will survey the many integration options and technologies available in Salesforce, including newer API and integration features.
This webinar is the first in a series that will explore several ways to integrate systems and services with Salesforce.
Event Monitoring: Use Powerful Insights to Improve Performance and SecurityDreamforce
Salesforce runs its business on Salesforce, but it supports its business using log data to the tune of three terabytes of data per day, per pod. Log data answers questions like who's logging in, who's downloading the customer list, which Visualforce pages are the slowest, which API versions you should upgrade, who's adopting Salesforce and how, and much, much more. Event Monitoring - part of Salesforce Shield is now generally available to provide insights into your org activity like never before. Join us to learn how you can use this built-in premium service to support your organization with powerful insights. Watch the video now: https://www.youtube.com/watch?v=QlESjd5aNDY
Understanding the Salesforce Architecture: How We Do the Magic We DoSalesforce Developers
Join us for a deep dive into the architecture of the Salesforce1 Platform. We'll explain how multitenancy actually works and how it affects you as a Salesforce customer. By understanding the technology we use and the design principles we adhere to, you'll see how our platform teams manage three major upgrades a year without causing any issues to existing development. We'll cover the performance and security implications around the platform to give you an understanding of how limits have evolved. By the end of the session, you'll have a better grasp of the architecture underpinning Force.com and understand how to get the most out of it.
Nous voyons de nombreuses entreprises aujourd'hui ajoutant plusieurs Clouds Salesforce dans leur évolution digitale.
En tant que Consultant Salesforce (business ou technique), il n'est pas rare de voir une société utiliser Marketing Cloud dans le département Marketing, Commerce Cloud pour ses ventes en ligne, dans BU d'e-commerce, et dans leur SAV envisager d'ajouter Service Cloud.
Ce n'est qu'un exemple de 3 Clouds Salesforce, et il y a d'autres combinaisons de Clouds, mais voilà l'idée que dans l'écosystème Salesforce, nous sommes maintenant au défi d'aligner tout en une plate-forme numérique cross-Cloud qui est sou jacente de nouveaux parcours clients et employé.
Dans cette session, nous examinerons 2 cas d'intégration Cross-Cloud (B2C et B2B) et les meilleures pratiques sur la façon de les connecter en une seule vue Client.
Ce sont également des cas d'utilisation que Salesforce utilise dans une nouvelle génération de certifications à partir de janvier 2021 - Salesforce Solution Architect & Salesforce Enterprise Architect (ne pas confondre avec l'existante CTA - Cloud Technical Architect)
The Force.com Platform offers a powerful, scalable, and secure Web Service API to support integration use cases common to large enterprises. In this session, we will revise some of these patterns then focus on a specific pattern used to solve asynchronous integrations. We will delve in to the specific techniques related to this pattern and put them to use by forming real world end-to-end integration use case illustrating maintainability, scalability, extensibility, and security.
Organisations using Salesforce will inevitably accumulate technical debt over time. It’s a costly side effect of growth, and to manage it successfully, these organisations need to not only remove their existing debt but also understand its causes and develop a plan to manage it in the future.
To find out more about the key areas you need to cover to carry out a successful technical debt assessment in the Salesforce platform watch our on-demand webinar:
https://www.whishworks.com/event/recording-performing-a-successful-technical-debt-assessment-in-salesforce/
Key topics
– What is technical debt
– Causes of technical debt in Salesforce
– Key areas to assess
– Common tools for diagnosis
– Technical debt assessment results & reporting
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
Salesforce integration best practices columbus meetupMuleSoft Meetup
onnectivity Overview
Connectivity to Salesforce Clouds
Connectors and Salesforce APIs
Connector interacting with Salesforce core
Composite Connector
Triggers
Establishing a connected app for MuleSoft Connectors
Salesforce Integration Best Practices
When to move data into SFDC
Appropriate use of APEX
Salesforce integration technologies and considerations
Data Virtualization/Live Read
Data Manipulation and Migration
Real-time changes, events and Streaming
Resources
Salesforce Accelerators for Service Cloud and Commerce Cloud
Salesforce Streaming event - PushTopic and Generic EventsDhanik Sahni
Salesforce Streaming API is used when integration required with publisher and subscriber model. This slide will explain about
1. Streaming Event
2. PushTopic
3. Generic Event
4. Comparison of Streaming Events
A complete Salesforce implementation guide on how to implement SalesforceSoftweb Solutions
What are the prerequisites of Salesforce implementation - here is the answer in a complete Salesforce implementation guide on how to implement Salesforce and the business benefits of using Salesforce.
The Salesforce platform offers system as well as application level security capabilities for building robust and secure applications. Join us as we introduce the system-level security features of Salesforce, like authentication and authorization mechanisms that include various Single Sign-On and OAuth flows. We'll also cover declarative application-level security features, like user profiles, roles and permissions, and how an Organization Wide Security and record-sharing model enforces a finer level of access control over the data.
Salesforce on Salesforce: Building Marketing & Sales AlignmentKevin Baldacci
Ever wondered how Salesforce does sales enablement? Join us for a look behind-the-scenes at how we create, manage, and run internal campaigns designed to empower our sales reps. You will learn first-hand how we handle product launches and see examples of some of our most successful campaigns. This session is great for B2B marketers, enablement, and sales leaders looking for practical ways to improve their sales enablement strategy.
Platform Events enables a new event-driven architecture for Salesforce focused on events and record changes, rather than full record processing. Join us to learn about Platform Events and what this will mean to the future of integration with Salesforce.
In this exclusive webinar, you'll learn about
- How Platform Events enable real-time integration
- Defining, publishing and subscribing to Platform Events in Salesforce
- How Platform Events work through live demonstrations
Salesforce Marketing Cloud Training | Salesforce Training For Beginners - Mar...Edureka!
This Edureka Salesforce Marketing Cloud training video for beginners will help you learn Salesforce marketing cloud benefits, what it is, its various features, use case along with marketing cloud demo. This training video is ideal for beginners to learn Salesforce marketing cloud. You can also read the blog here: https://goo.gl/CS6aV4
Salesforce Security Review Tips and TricksRyan Flood
Building on the Salesforce platform means having access to our world-class security team. Join us to hear from our resident security experts and learn how you can leverage important tools and resources to build a secure app. Understand the purpose and payoff of having your app reviewed and learn how to streamline the process. #DF17Partners
Digitalisation is the next big thing companies are investing in because when they don't, they will fall behind compared to their competition.
Most companies are buying multiple tools without even thinking if it can work together. This leaves the employees using different kind of tools in their daily activity. There are so many different tools that their manual work increases instead of their actual work.
In the world of digital transformation, demographic design is the future. Software should be build entirely for people without juggling in different tools. This is exactly what Freshworks is about, we build software for the people.
Read in this document how your employees can work with easy to use software, working in one environment.
Reach out to me if you want to have more information.
Nous voyons de nombreuses entreprises aujourd'hui ajoutant plusieurs Clouds Salesforce dans leur évolution digitale.
En tant que Consultant Salesforce (business ou technique), il n'est pas rare de voir une société utiliser Marketing Cloud dans le département Marketing, Commerce Cloud pour ses ventes en ligne, dans BU d'e-commerce, et dans leur SAV envisager d'ajouter Service Cloud.
Ce n'est qu'un exemple de 3 Clouds Salesforce, et il y a d'autres combinaisons de Clouds, mais voilà l'idée que dans l'écosystème Salesforce, nous sommes maintenant au défi d'aligner tout en une plate-forme numérique cross-Cloud qui est sou jacente de nouveaux parcours clients et employé.
Dans cette session, nous examinerons 2 cas d'intégration Cross-Cloud (B2C et B2B) et les meilleures pratiques sur la façon de les connecter en une seule vue Client.
Ce sont également des cas d'utilisation que Salesforce utilise dans une nouvelle génération de certifications à partir de janvier 2021 - Salesforce Solution Architect & Salesforce Enterprise Architect (ne pas confondre avec l'existante CTA - Cloud Technical Architect)
The Force.com Platform offers a powerful, scalable, and secure Web Service API to support integration use cases common to large enterprises. In this session, we will revise some of these patterns then focus on a specific pattern used to solve asynchronous integrations. We will delve in to the specific techniques related to this pattern and put them to use by forming real world end-to-end integration use case illustrating maintainability, scalability, extensibility, and security.
Organisations using Salesforce will inevitably accumulate technical debt over time. It’s a costly side effect of growth, and to manage it successfully, these organisations need to not only remove their existing debt but also understand its causes and develop a plan to manage it in the future.
To find out more about the key areas you need to cover to carry out a successful technical debt assessment in the Salesforce platform watch our on-demand webinar:
https://www.whishworks.com/event/recording-performing-a-successful-technical-debt-assessment-in-salesforce/
Key topics
– What is technical debt
– Causes of technical debt in Salesforce
– Key areas to assess
– Common tools for diagnosis
– Technical debt assessment results & reporting
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
Salesforce integration best practices columbus meetupMuleSoft Meetup
onnectivity Overview
Connectivity to Salesforce Clouds
Connectors and Salesforce APIs
Connector interacting with Salesforce core
Composite Connector
Triggers
Establishing a connected app for MuleSoft Connectors
Salesforce Integration Best Practices
When to move data into SFDC
Appropriate use of APEX
Salesforce integration technologies and considerations
Data Virtualization/Live Read
Data Manipulation and Migration
Real-time changes, events and Streaming
Resources
Salesforce Accelerators for Service Cloud and Commerce Cloud
Salesforce Streaming event - PushTopic and Generic EventsDhanik Sahni
Salesforce Streaming API is used when integration required with publisher and subscriber model. This slide will explain about
1. Streaming Event
2. PushTopic
3. Generic Event
4. Comparison of Streaming Events
A complete Salesforce implementation guide on how to implement SalesforceSoftweb Solutions
What are the prerequisites of Salesforce implementation - here is the answer in a complete Salesforce implementation guide on how to implement Salesforce and the business benefits of using Salesforce.
The Salesforce platform offers system as well as application level security capabilities for building robust and secure applications. Join us as we introduce the system-level security features of Salesforce, like authentication and authorization mechanisms that include various Single Sign-On and OAuth flows. We'll also cover declarative application-level security features, like user profiles, roles and permissions, and how an Organization Wide Security and record-sharing model enforces a finer level of access control over the data.
Salesforce on Salesforce: Building Marketing & Sales AlignmentKevin Baldacci
Ever wondered how Salesforce does sales enablement? Join us for a look behind-the-scenes at how we create, manage, and run internal campaigns designed to empower our sales reps. You will learn first-hand how we handle product launches and see examples of some of our most successful campaigns. This session is great for B2B marketers, enablement, and sales leaders looking for practical ways to improve their sales enablement strategy.
Platform Events enables a new event-driven architecture for Salesforce focused on events and record changes, rather than full record processing. Join us to learn about Platform Events and what this will mean to the future of integration with Salesforce.
In this exclusive webinar, you'll learn about
- How Platform Events enable real-time integration
- Defining, publishing and subscribing to Platform Events in Salesforce
- How Platform Events work through live demonstrations
Salesforce Marketing Cloud Training | Salesforce Training For Beginners - Mar...Edureka!
This Edureka Salesforce Marketing Cloud training video for beginners will help you learn Salesforce marketing cloud benefits, what it is, its various features, use case along with marketing cloud demo. This training video is ideal for beginners to learn Salesforce marketing cloud. You can also read the blog here: https://goo.gl/CS6aV4
Salesforce Security Review Tips and TricksRyan Flood
Building on the Salesforce platform means having access to our world-class security team. Join us to hear from our resident security experts and learn how you can leverage important tools and resources to build a secure app. Understand the purpose and payoff of having your app reviewed and learn how to streamline the process. #DF17Partners
Digitalisation is the next big thing companies are investing in because when they don't, they will fall behind compared to their competition.
Most companies are buying multiple tools without even thinking if it can work together. This leaves the employees using different kind of tools in their daily activity. There are so many different tools that their manual work increases instead of their actual work.
In the world of digital transformation, demographic design is the future. Software should be build entirely for people without juggling in different tools. This is exactly what Freshworks is about, we build software for the people.
Read in this document how your employees can work with easy to use software, working in one environment.
Reach out to me if you want to have more information.
This was presented at Dreamforce 2015. Lightning Components are a part of the next generation UI for Salesforce. ISVs will be a large part of the ecosystem of new components available on the new Component Exchange. Join us as we demo the steps to package your lightning component and the options that you have available as an ISV. Learn how admins can use your lightning component inside the Lightning App Builder. #DF15Partners
Einstein Analytics is the Salesforce-native analytics platform, providing users with insights into their business. This session dives into topics including APIs, metadata, packaging, and other development tools. Whether you’re just getting started or have already been working with Einstein Analytics, join and learn how to best use this analytics suite to build the customer apps people love.
Build custom user interfaces for your Salesforce data with the UI APISalesforce Developers
Want to build custom apps with the same User Interface API that Salesforce uses to build Lightning Experience and the mySalesforce mobile app? This webinar explores how the UI API works. Join and learn how to can create native mobile and web apps with your own branding and look-and-feel that respond to metadata changes in Salesforce.
Innovating Inference - Remote Triggering of Large Language Models on HPC Clus...Globus
Large Language Models (LLMs) are currently the center of attention in the tech world, particularly for their potential to advance research. In this presentation, we'll explore a straightforward and effective method for quickly initiating inference runs on supercomputers using the vLLM tool with Globus Compute, specifically on the Polaris system at ALCF. We'll begin by briefly discussing the popularity and applications of LLMs in various fields. Following this, we will introduce the vLLM tool, and explain how it integrates with Globus Compute to efficiently manage LLM operations on Polaris. Attendees will learn the practical aspects of setting up and remotely triggering LLMs from local machines, focusing on ease of use and efficiency. This talk is ideal for researchers and practitioners looking to leverage the power of LLMs in their work, offering a clear guide to harnessing supercomputing resources for quick and effective LLM inference.
Cyaniclab : Software Development Agency Portfolio.pdfCyanic lab
CyanicLab, an offshore custom software development company based in Sweden,India, Finland, is your go-to partner for startup development and innovative web design solutions. Our expert team specializes in crafting cutting-edge software tailored to meet the unique needs of startups and established enterprises alike. From conceptualization to execution, we offer comprehensive services including web and mobile app development, UI/UX design, and ongoing software maintenance. Ready to elevate your business? Contact CyanicLab today and let us propel your vision to success with our top-notch IT solutions.
TROUBLESHOOTING 9 TYPES OF OUTOFMEMORYERRORTier1 app
Even though at surface level ‘java.lang.OutOfMemoryError’ appears as one single error; underlyingly there are 9 types of OutOfMemoryError. Each type of OutOfMemoryError has different causes, diagnosis approaches and solutions. This session equips you with the knowledge, tools, and techniques needed to troubleshoot and conquer OutOfMemoryError in all its forms, ensuring smoother, more efficient Java applications.
Custom Healthcare Software for Managing Chronic Conditions and Remote Patient...Mind IT Systems
Healthcare providers often struggle with the complexities of chronic conditions and remote patient monitoring, as each patient requires personalized care and ongoing monitoring. Off-the-shelf solutions may not meet these diverse needs, leading to inefficiencies and gaps in care. It’s here, custom healthcare software offers a tailored solution, ensuring improved care and effectiveness.
Understanding Globus Data Transfers with NetSageGlobus
NetSage is an open privacy-aware network measurement, analysis, and visualization service designed to help end-users visualize and reason about large data transfers. NetSage traditionally has used a combination of passive measurements, including SNMP and flow data, as well as active measurements, mainly perfSONAR, to provide longitudinal network performance data visualization. It has been deployed by dozens of networks world wide, and is supported domestically by the Engagement and Performance Operations Center (EPOC), NSF #2328479. We have recently expanded the NetSage data sources to include logs for Globus data transfers, following the same privacy-preserving approach as for Flow data. Using the logs for the Texas Advanced Computing Center (TACC) as an example, this talk will walk through several different example use cases that NetSage can answer, including: Who is using Globus to share data with my institution, and what kind of performance are they able to achieve? How many transfers has Globus supported for us? Which sites are we sharing the most data with, and how is that changing over time? How is my site using Globus to move data internally, and what kind of performance do we see for those transfers? What percentage of data transfers at my institution used Globus, and how did the overall data transfer performance compare to the Globus users?
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
In software engineering, the right architecture is essential for robust, scalable platforms. Wix has undergone a pivotal shift from event sourcing to a CRUD-based model for its microservices. This talk will chart the course of this pivotal journey.
Event sourcing, which records state changes as immutable events, provided robust auditing and "time travel" debugging for Wix Stores' microservices. Despite its benefits, the complexity it introduced in state management slowed development. Wix responded by adopting a simpler, unified CRUD model. This talk will explore the challenges of event sourcing and the advantages of Wix's new "CRUD on steroids" approach, which streamlines API integration and domain event management while preserving data integrity and system resilience.
Participants will gain valuable insights into Wix's strategies for ensuring atomicity in database updates and event production, as well as caching, materialization, and performance optimization techniques within a distributed system.
Join us to discover how Wix has mastered the art of balancing simplicity and extensibility, and learn how the re-adoption of the modest CRUD has turbocharged their development velocity, resilience, and scalability in a high-growth environment.
First Steps with Globus Compute Multi-User EndpointsGlobus
In this presentation we will share our experiences around getting started with the Globus Compute multi-user endpoint. Working with the Pharmacology group at the University of Auckland, we have previously written an application using Globus Compute that can offload computationally expensive steps in the researcher's workflows, which they wish to manage from their familiar Windows environments, onto the NeSI (New Zealand eScience Infrastructure) cluster. Some of the challenges we have encountered were that each researcher had to set up and manage their own single-user globus compute endpoint and that the workloads had varying resource requirements (CPUs, memory and wall time) between different runs. We hope that the multi-user endpoint will help to address these challenges and share an update on our progress here.
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...Juraj Vysvader
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I didn't get rich from it but it did have 63K downloads (powered possible tens of thousands of websites).
Unleash Unlimited Potential with One-Time Purchase
BoxLang is more than just a language; it's a community. By choosing a Visionary License, you're not just investing in your success, you're actively contributing to the ongoing development and support of BoxLang.
Gamify Your Mind; The Secret Sauce to Delivering Success, Continuously Improv...Shahin Sheidaei
Games are powerful teaching tools, fostering hands-on engagement and fun. But they require careful consideration to succeed. Join me to explore factors in running and selecting games, ensuring they serve as effective teaching tools. Learn to maintain focus on learning objectives while playing, and how to measure the ROI of gaming in education. Discover strategies for pitching gaming to leadership. This session offers insights, tips, and examples for coaches, team leads, and enterprise leaders seeking to teach from simple to complex concepts.
Enhancing Research Orchestration Capabilities at ORNL.pdfGlobus
Cross-facility research orchestration comes with ever-changing constraints regarding the availability and suitability of various compute and data resources. In short, a flexible data and processing fabric is needed to enable the dynamic redirection of data and compute tasks throughout the lifecycle of an experiment. In this talk, we illustrate how we easily leveraged Globus services to instrument the ACE research testbed at the Oak Ridge Leadership Computing Facility with flexible data and task orchestration capabilities.
A Comprehensive Look at Generative AI in Retail App Testing.pdfkalichargn70th171
Traditional software testing methods are being challenged in retail, where customer expectations and technological advancements continually shape the landscape. Enter generative AI—a transformative subset of artificial intelligence technologies poised to revolutionize software testing.
Software Engineering, Software Consulting, Tech Lead.
Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Security,
Spring Transaction, Spring MVC,
Log4j, REST/SOAP WEB-SERVICES.
Quarkus Hidden and Forbidden ExtensionsMax Andersen
Quarkus has a vast extension ecosystem and is known for its subsonic and subatomic feature set. Some of these features are not as well known, and some extensions are less talked about, but that does not make them less interesting - quite the opposite.
Come join this talk to see some tips and tricks for using Quarkus and some of the lesser known features, extensions and development techniques.
SOCRadar Research Team: Latest Activities of IntelBrokerSOCRadar
The European Union Agency for Law Enforcement Cooperation (Europol) has suffered an alleged data breach after a notorious threat actor claimed to have exfiltrated data from its systems. Infamous data leaker IntelBroker posted on the even more infamous BreachForums hacking forum, saying that Europol suffered a data breach this month.
The alleged breach affected Europol agencies CCSE, EC3, Europol Platform for Experts, Law Enforcement Forum, and SIRIUS. Infiltration of these entities can disrupt ongoing investigations and compromise sensitive intelligence shared among international law enforcement agencies.
However, this is neither the first nor the last activity of IntekBroker. We have compiled for you what happened in the last few days. To track such hacker activities on dark web sources like hacker forums, private Telegram channels, and other hidden platforms where cyber threats often originate, you can check SOCRadar’s Dark Web News.
Stay Informed on Threat Actors’ Activity on the Dark Web with SOCRadar!
Globus Connect Server Deep Dive - GlobusWorld 2024Globus
We explore the Globus Connect Server (GCS) architecture and experiment with advanced configuration options and use cases. This content is targeted at system administrators who are familiar with GCS and currently operate—or are planning to operate—broader deployments at their institution.
2. Forward-Looking Statements*
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or
if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies
or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology
developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed
and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,
retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could
affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly
report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC
Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
*as a Salesforce Partner, please refer to your Partner Non-Disclosure Agreement (NDA) as outlined in the SPPA – http://p.force.com/sppa
4. Partner Roadmap Webinar Series
What’s New & What’s Next for Partners
Next Webinar:
Thursday, Sept. 7, 9am Pacific
ISV Onboarding & Lightning Accreditation
http://p.force.com/roadmap
6. Lightning Round
Lightning Accreditation (Consulting Partners)
• New Accreditation Path announced yesterday - http://p.force.com/lightningnow
• Lightning Transition Specialist Superbadge (Coming Sept. 5)
• Lightning Master (Specialization) announced
Lightning Ready Apps (AppExchange Partners)
• Readiness Requirements (updated deck) – http://p.force.com/lightningready
• New Lightning Tour dates announced
Updates on the Lightning Experience
http://p.force.com/lightningnow
http://p.force.com/lightningready
(SI)
(ISV)
7. Trust Notifications (Sign up today!)
Near real-time email notifications regarding incidents and maintenances
posted to our Trust Status site (status.salesforce.com).
Self-subscription model including preferences for:
● Instance (NA51, AP5, EU7, CS10…)
● Language (7 languages)
● Event Type (Maintenance, Performance Degradation, Service Disruption)
● Service of Interest (Core Service, Live Agent, Search…)
9. Quip for Partners
Work smarter, collaborate more effectively, increase productivity
http://p.force.com/quip
• Getting Started tips
• Free offer for partners
• New Blog post
• Use Cases
• Product Overview
• Sales Resources
• Collaboration Group
• FAQ
10. Release Readiness
Paul van der Staay
Kyle Rowley
Mickey Bennett
Mike Broome
Jon Roldan
http://p.force.com/releases
11. Seamless Releases
August 3, 2017
Kyle Rowley, Senior Director, Release Management
krowley@salesforce.com
Paul van der Staay, Senior Release Manager
pvanderstaay@salesforce.com
Michael Broome, Release Manager
mbroome@salesforce.com
12. Which Clouds are in scope for this presentation?
Sales Service CommunityAnalyticsApps (Platform)
… and which are NOT in scope for this presentation?
Marketing Commerce IoT
13. Major Release Process
Apr May Jun Jul SepAug Oct
Monthly Sprint Reviews Release Sprint Staggered Release
Scrum Teams
Sign Off
2 Release
Roadmap
Scrum Teams
and Functional Areas
Sign Off
Partner Pre-Release
Go Live
Pre-Release
Ends
Feature
Freeze
Release
Freeze
Done Done Done Release to
Internal
Sandbox &
Production
Instances
SB/R0 Releases
SB = 2/3rds of CS
instances (Sandbox
Preview)
R0 = Two instances
where Salesforce has
largest orgs
R1/R2 Releases
R1 = 25% of prod
instances
R2 = All remaining
instances
Branch locked and check-in
approval required
Incomplete features
are turned off
Development begins on next
600,000 automated
JUnit and Selenium
tests
Continuous performance testing
120 million Apex
tests written by
customers
Other production tests
14. Deploying Major Release with Minimal Disruption
Thu
Database Scripts Create New Schema for Use
After the Application Release
Release Weekend
A Few Weeks Prior to the Release Fri Fri/Sat/Sun
Preinstall
Release
5 Minute Release
Window to Switch to
New Version of DB
Schema and
Application
Weekend After
Coverage
15. Patch Release Process
Patch
Freeze
One Week ‘Sprint’ Finish Testing
Staggered Release
Without Downtime
Cloud Executives
Sign Off on Release Quality
Thurs Thurs TuesMon WedFri Thurs
Branch Locked
Check-in Approval Required
EUx/NAx
Release
Internal and
CSx Release
APx
Release
Checkpoint
with Support
600,000 automated JUnit and
Selenium tests
Continuous performance testing
Release to
Internal Sandbox
Instance
17. Daily Release Process
Daily
Release
Freeze
24 Hour ‘Sprint’
Stage Release and
Finish Testing
Staggered Release
Without Downtime
Participating Teams
Sign Off on Release Quality
12:00pm 12:00pm 3:00pm3:00pm 6:00pm 8:00am
Branch Locked
Check-in Approval Required
NAx
Release
Internal, CSx
and EUx
Release
APx
Release
Minimum 60,000 automated
tests
Performance testing as required
We plan for Daily Releases. Releases outside this
schedule are considered Emergency Releases.
18. Daily Releases:
• Performance and capacity improvements driven by our proactive monitoring
• Critical security fixes to maintain customer trust
• Date-driven changes
• Emergency changes to unblock critical customer business stopping issues
• Changes that need isolation from the larger patch releases
What Goes Into Each Type of Release?
Patch Releases (weekly):
• Similar, but less urgent, changes as Daily Releases
• Introducing or enhancing Pilot features
• Technology updates that do not impact the end-user
• Fixes to automated tests
Major Releases (3x/year):
• New and enhanced features
Note: Most new features are turned OFF by default. Each Customer’s org administrator decides if &
when they will turn ON each feature for their users.
• Similar, but less urgent, changes as Patch Releases
21. Dreamforce 2017 Consulting Partner Innovation
Awards
Matt Morris - Director, Partner Programs
David Bui-Ford - Sr. Principal Programs Manager
Kurt Buhler - Customer Stories Program Manager
22. Vision for Consulting Partner Innovation Awards
Recognize Consulting Partners’ achievements and promote
compelling customer success stories that showcase Salesforce
innovation and generate momentum across our Partner
ecosystem to accelerate customer success.
Recognition, Momentum, and Evangelism
23. Dreamforce 2017 Partner Innovation Awards Timeline
Submission
process open
Deadline for
submissions
Winners
Notified
Innovation
Awards
Ceremony
Wednesday
7/25/2017
Thursday
8/31/2017
Tuesday
10/10/2017
Sunday
11/5/2017
Key Dates, Actions, and Milestones
24. Benefits
● 6 invitations to the Innovation Award Ceremony and Reception
● Innovation Award Trophy
● Photo Opportunity with Salesforce Alliances Leadership
● Salesforce Blog Post by Tyler Prince
● Recognized on signage at the Dreamforce AppBash
● Partner Innovation Award Winner sign to showcase in Partner
Dreamforce booth (if applicable)
● Winners Highlighted in the Partner Community
● Post Dreamforce press release opportunity
➔ 6 invitations to the Innovation Award Ceremony and Reception
➔ Photo Opportunity with Salesforce Alliances Leadership
➔ Salesforce Blog Post by Alliances Leadership
➔ Recognized on signage at the Dreamforce AppBash
➔ Partner Innovation Award Winner sign to showcase in Partner
Dreamforce booth (if applicable)
➔ Winners Highlighted in the Partner Community
➔ Post Dreamforce Press Release Opportunity
Benefits - or What do I Win when I WIN?
25. Benefits
● 6 invitations to the Innovation Award Ceremony and Reception
● Innovation Award Trophy
● Photo Opportunity with Salesforce Alliances Leadership
● Salesforce Blog Post by Tyler Prince
● Recognized on signage at the Dreamforce AppBash
● Partner Innovation Award Winner sign to showcase in Partner
Dreamforce booth (if applicable)
● Winners Highlighted in the Partner Community
● Post Dreamforce press release opportunity
Benefits - or What do I Win when I WIN?
26. Join the
Consulting
Partner
Innovation
Awards Group
on Partner
Community
Download the
Customer Story
Template and Fill
in with Solution
Details
Launch the
Survey -
complete all
questions and
attach .ppt of
Story
Keep Your
Eyes on
p.force.com/i
nnovation
for updates
Step 1 Step 2 Step 3 Step 4
Innovation Award Steps
27. Judging Criteria
● Incorporation of key technologies
● Compelling nature of the business challenge
● Customer ROI and/or measurable success
● Social – inclusion of Chatter and integration with other social
technologies
● Mobile – solution can be accessed across a range of devices
● Ecosystem Breadth – inclusion of multiple partner solutions
28. Enabling Franchise & Retail Success
Salesforce Confidential
CHALLENGE SOLUTION RESULTS
COMPANY OVERVIEW
________ is the world’s largest chain of ____________ and a leader in _______. ______ has
_________ centers throughout the United States. Established in _______ have served more
than 45 million ______. For more information, visit: ___________
LOCATION _________
EMPLOYEES __________
INDUSTRY ___________
COMPETITOR Microsoft Dynamics, QlikView, FranConnect
SOLUTION(S) Sales Cloud, Service Cloud, Chatter, Community Cloud, Pardot, Wave
GO LIVE DATE: _______
COMPANY PROFILE
▪ New franchise sales were stagnant, and tracked in a
proprietary, siloed system with no intelligence or
contextualized data.
▪ Support cases were tracked in over 4 different
systems, none of which were integrated or available to
the franchisees for visibility.
▪ Internal communication and collaboration was
overwhelmingly done by email and phone, and effort
was routinely duplicated or lost because of a lack of
centralized data and employee turnover.
▪ Mobile accessibility to existing customer data was
not possible except by digging into email archives and
a few shared files, neither of which had
comprehensive data.
▪ Franchisees lacked comprehensive visibility to their
performance metrics and support interactions.
▪ Analytics were difficult to work with, and siloed in a
separate system that didn’t provide accurate results.
▪ Migrate franchise development staff from _______
to Sales Cloud Lightning with a robust lead
development process using Web 2 Lead, Sales Path,
Collaboration.
▪ Unify all support teams onto a single platform with
Service Cloud, Console, and Community Cloud
collaboration with franchisees for Case resolution.
▪ On-board the entire company onto Chatter and
drive engagement with team recognition and
celebration, collaborative problem solving, executive
engagement, and centralize franchise management
around Chatter.
▪ Deploy Salesforce1 mobile access & customizations
to internal employees and franchisees for real-time
Case management, collaboration, analytics, and more.
▪ Launch a custom Partner Community for
franchisees with real-time visibility to Cases, financials,
& KPIs.
▪ Build new performance dashboards in Wave
Analytics providing dynamic and contextual insights
on franchises.
▪ 1,200% growth in new franchise sales YTD, and
integrated the franchise development process into the
full lifecycle of customer support & analytics.
▪ 16,000+ Cases generated since go-live, with a
75+% reduction in time to resolution since initial
launch; Consolidated customer view across all support
teams.
▪ 22,000+ user-generated Chatter posts since internal
launch, and incredible buzz and enthusiasm
generated around company goals and performance
from the bottom to the top of the organization.
▪ First ever mobile engagement with franchisees by
regional operations managers, uploading pictures and
support cases from franchises in real time.
▪ 600+ franchises engaging with custom KPI
dashboards, support cases, financial data, and more.
▪ Unprecedented insights into operational
performance, highlighting gaps & trends not
previously identified.
Digital Transformation with a connected ecosystem
Customer
Logo
29. NOTES
■ Press release
■ Customer quotes
■ Executive quotes
QUANTITATIVE RESULTS
■ 600+ franchises deployed on Partner Community and Salesforce1 Mobile
■ 150+ internal support users deployed on Service Cloud, Sales Cloud, App Cloud, Analytics Cloud, Chatter
■ 22,000+ user-generated Chatter internal company collaboration posts since internal go-live
■ 1,200+% increase in new franchisee deposits year over year
■ 100+% increase in support case volume handled without increasing headcount of support team members
■ 16,000+ Cases, 48,000+ Case Comments since go-live
■ 75% reduction in time to resolution for support Cases
More Detailed Info and Quantitative Results
Color Commentary and Notes About Details of Implementation
Salesforce Confidential
Customer
Logo
30. Competitors of Salesforce engaged in sales cycle: Microsoft Dynamics, QlikView, FranConnect
Previous technology replaced by Salesforce: Homegrown _____ database, AS/400, QlikView, email, spreadsheets
Salesforce products deployed: Sales Cloud, Service Cloud, App Cloud, Community Cloud, Chatter, Pardot
Customer Business Model (B2B, B2C, or Both) Both
Salesforce Product features:
Lightning, Mobile, Partner Community, Wave Analytics, Live Agent, Knowledge, Pardot,&
more
If using Service Cloud, list use case (e.g. customer support, call
center, field service, telesales, etc)
Franchise support call center, consumer support call center, regional operations
management
Integrations: MS SQL Server Data Warehouse, AS/400, MS Dynamics
AppExchange Apps/Partners DBAmp, GeoPointe (ArrowPointe), TaskRay (Bracket Labs),
Solution ‘Go Live’ date: ______________
MORE DETAILS
Solution Detail
Salesforce Confidential
Customer
Logo
31.
32. Partner Community Updates (1 of 3)
Release Readiness Journey (Aug. 10)
• Best practices for all partners (new Product webinars) – http://p.force.com/releases
DF17 Consulting Partner Innovation Awards
• Deadline is August 31 to submit – http://p.force.com/innovation
Quip for Partners – new benefit for all partners (5 licenses)
• New benefit for all partners (5 licenses) – http://p.force.com/quip
Technical Support Case Pack for Partners
• Great benefit for partners who need deeper support – http://p.force.com/casepack
Trailhead Updates – 1 new module released this week
• “Licensing and Support” – http://p.force.com/trailhead
News You Can Use for AppExchange (ISV) Partners & Consulting Partners (SI)
33. Partner Community Updates (2 of 3)
Certification Journey Guide has been updated
• Now includes Commerce, Field Service Lightning, Specialists – http://p.force.com/certification
Environment Hub
• New training released– http://p.force.com/hub
Dreamforce Updates (95 days and counting)
• DF discount code has been updated – http://p.force.com/dreamforce
Sponsorships
• New events for 2018 added – http://p.force.com/sponsorships
• AMP promotion – http://p.force.com/amp
Partner Sales Org Chart
• New updates – http://p.force.com/GTM
News You Can Use for AppExchange (ISV) Partners & Consulting Partners (SI)
34. Partner Community Updates (3 of 3)
Partner Quarterly Update Webinar
• Next event is on August 29 – check the calendar
Technical Enablement Webinar
• Next event is on August 17 at 9am Pacific – check the calendar
AppExchange Partner Survey (Vanessa Cordero)
• Email going out this month to select AppExchange Partners
Trust Notifications
• Email going out this month to select AppExchange Partners
News You Can Use for AppExchange (ISV) Partners & Consulting Partners (SI)
35. Partner Community
Your one-stop shop for education, enablement, and engagement
http://partners.salesforce.com/
• Partner Program Details
• Communications
• Training
• Deal Registration
• Collaboration
• Webinars & Recordings
• Office Hours
• Sales & Enablement Resources
• Support
36. Keeping Up With The Partner Community
Lots of options to stay in touch
Options URLs
Official: Partner Community Group (daily) p.force.com/official
Twitter @partnerforce (daily) p.force.com/partnerforce
Alerts! for Partners p.force.com/alerts
Trust Notifications status.salesforce.com
Partner Roadmap Webinars (monthly) p.force.com/roadmap
Partner Newsflash (monthly) p.force.com/newsflash
Partner Topics (any time) p.force.com/topics
Ask a Question! (any time) p.force.com/question