The document provides a summary of the Partner Roadmap Webinar. It includes an agenda for the webinar covering partner community updates, continuous site switching, and Quip for Partners. It also provides information on upcoming webinars, trust notifications for service updates, new trailhead modules, and resources for partners to stay connected.

1. Partner Roadmap
Webinar
@partnerforce
​John Richter
​Director, Partner Community
Quip for Partners

2. Forward-Looking Statements*
​Statement under the Private Securities Litigation Reform Act of 1995:
​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or
if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies
or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology
developments and customer contracts or use of our services.
​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed
and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,
retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could
affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly
report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC
Filings section of the Investor Information section of our Web site.
​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
*as a Salesforce partner please refer to your non-disclosure agreement (NDA)

3. Partner Roadmap Webinar - Agenda
​:: Partner Community Updates (John Richter)
​:: Continuous Site Switching (Karen Norris)
​:: Quip for Partners (Logan Randolph & Falk Gottlob)
​:: Q&A (Team)

4. Partner Roadmap Webinar Series
​What’s New & What’s Next for Partners
Next Webinar:
​Thursday, August 3, 9am Pacific
​Topic = TBD
http://p.force.com/roadmap

5. Trust Notifications (Live on June 14)
Near real-time email notifications regarding incidents and maintenances
posted to our Trust Status site (status.salesforce.com).
Self-subscription model including preferences for:
● Instance (NA51, AP5, EU7, CS10…)
● Language (7 languages)
● Event Type (Maintenance, Performance Degradation, Service Disruption)
● Service of Interest (Core Service, Live Agent, Search…)

6. 2 New Partner Trailhead Modules
http://p.force.com/trailhead
App Upgrading for AppExchange
Security for Lightning Components

7. Partner Community Updates
Ø Releases for Partners (new webinars added) - p.force.com/releases
Ø Dreamforce for Partners - p.force.com/dreamforce
Ø DX Open Beta – Alert & Page - p.force.com/DX
Ø Lightning Updates - p.force.com/lightning
Ø IoT Cloud - p.force.com/IoT
Ø DF17 Call for Presenters (Deadline: July 17)
Ø Innovation Awards (Consulting Partners) - Coming Soon!

8. Karen Norris for Charlotte Doud
Infrastructure Product Marketing
July 2017 Webinar
Site Switch Enhancements
Continuous Site Switching

9. Forward-Looking Statements
​Statement under the Private Securities Litigation Reform Act of 1995:
​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or
if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies
or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology
developments and customer contracts or use of our services.
​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for
our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of
growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed
and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,
retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could
affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly
report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC
Filings section of the Investor Information section of our Web site.
​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

10. Trusted Customer Success is our #1 Value
Delivering the highest standard in service availability,
performance and security is our top priority.

11. Site Switch Overview

12. Standard Operation
​Login Journey
• Credentials validated
through login pool
• Login logic maps to the
instance
Local
Copy
Active Site – DC1
Application
Servers
Production
DB Cluster
Standby
DB Cluster
Local
Copy
Ready Site – DC2
Application
Servers
Production
DB Cluster
Standby
DB Cluster
Encrypted
Async
Replication
(na50-dc1.salesforce.com)
End-user device
Login
Pool
na50
(na50-dc2.salesforce.com)

13. Post Site Switch Operation
Local
Copy
Ready Site – DC1
Application
Servers
Production
DB Cluster
Standby
DB Cluster
Local
Copy
Active Site – DC2
Application
Servers
Production
DB Cluster
Standby
DB Cluster
Encrypted
Async
Replication
(na50-dc1.salesforce.com)
​Seamless Experience
• Identical Login Journey
• Traffic seamlessly
redirected to other data
center
(na50-dc2.salesforce.com)
End User’s device
Login
Pool
na50

14. Site Switch
​Current timeline
A R A R R A
Normal
Operation
Active Site
Unavailable
Site Switch
Implement Site Switch
1-2 hours

15. Looking back on 2016
​25 total site switches
​ZERO rollbacks required
​~75 minutes - average time to site switch
​Each instance site switched twice before customer go-live
​Site Switching

16. Continuous Site Switching

17. Achieving Operational Excellence
Switching the active site of an instance every 6 months
​Continuous Site Switching
Meet customer compliance requirements
Reduce time to site switch

18. Customer Experience
​Planned site switch twice annually
​~90-minute maintenance windows (read-only)
​Minimal preparation
​Initial rollout to leading-edge instance groups
​Continuous Site Switching

19. ​Seamless Site Switch
Best Practices
IP
Whitelisting
DNS TTL
5 min/300 s
Respect
Maintenance
Windows
My Domain

20. Stay Connected
Initial Announcements - Product & Service Notifications
Continuous Site Switching Calendar - Trust
Maintenance Updates (Scheduled, Starting, Completed) - Trust Notifications
​Customer Communications

21. 2017 Schedule
Date Instances
August 5 NA38, CS60, CS61
September 2 NA37, NA48, CS62, CS63
September 3 NA35, NA42, NA43
September 16 NA3, NA33, NA39, NA44, NA45, CS3, CS12, CS52, CS59
September 17 NA34, NA99, CS98, CS99
October 21 NA32, CS13, CS30, CS50, CS51,
October 22 --
November 18 CS9, CS10, CS11, CS70, CS71
November 19 NA40, NA51, NA52
December 2 NA54, NA55, CS7, CS53, CS54
December 3 NA47, NA63
Subject to change – Check Trust Maintenance Calendar for latest schedule.

22. Resources
• Continuous Site Switching article
• Site Switching Overview article
• What are the Salesforce IPs to Whitelist? article
• Preferred Maintenance Windows article
• Continuous Improvements in Service Availability (Dreamforce 2016 session)
• Trust Notifications article
• Trust site
• Official: Salesforce Infrastructure Success Community Group {Login Required}

23. Thank Y u

24. Quip for Partners
​Your one-stop shop for education, enablement, and engagement
http://p.force.com/quip
• Getting Started tips
• Free offer for partners
• New Blog post
• Use Cases
• Product Overview
• Sales Resources
• Collaboration Group
• FAQ

25. One Ohana
Quip for Partners
Logan Randolph
lrandolph@salesforce.com

26. A Brief History

28. Our Mission
“Build a tool that everyone, at every
company, enjoys using every day.”

33. Thank Y u

36. Thank Y u

37. Keeping Up With The Community
​Lots of options to stay in touch
Options URLs
Official: Partner Community Group (daily) p.force.com/official
Twitter @partnerforce (daily) p.force.com/partnerforce
Alerts for Partners p.force.com/alerts
Weekly Updates p.force.com/weeklyupdates
Partner Roadmap Webinars (monthly) p.force.com/roadmap
Partner Newsflash (monthly) p.force.com/newsflash
Partner Topics (any time) p.force.com/topics
Ask a Question! (any time) p.force.com/question