Effective communication is a skill that can be learned regardless of age, background or experience. With self-confidence and knowledge of basics, one can get their point across. Key aspects of effective communication include choosing the right time and place for discussions, removing distractions, organizing ideas in one's mind beforehand, being clear about the purpose, staying on topic, thanking listeners, speaking articulately without mumbling, using body language like facial expressions and gestures consciously, and listening actively. During conflicts, it is important to listen to others, speak calmly, avoid power struggles and use "I" messages.
INFORMING OTHERS OF YOUR HEARING LOSS
SPEECHREADING
STRATEGIES TO IMPROVE COMMUNICATION
APPROACHES TO COMMUNICATION
HEARING PROTECTION DEVICES
ASSISTIVE LISTENING DEVICES
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
INFORMING OTHERS OF YOUR HEARING LOSS
SPEECHREADING
STRATEGIES TO IMPROVE COMMUNICATION
APPROACHES TO COMMUNICATION
HEARING PROTECTION DEVICES
ASSISTIVE LISTENING DEVICES
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
I’m sure we have all been frustrated by a problem you have been working on and for whatever reason you just cannot work out a solution. Sound familiar?
How many times have you then gone on to describe the problem to someone else and in doing so suddenly realise that you have had the solution all along? You go away with your solution and the other party is left wondering what that was all about and what they contributed.
In reality the third party provided an invaluable service just by being there and listening, giving you the space to think by expressing the problem in hand.
Listening is such a powerful tool that everyone should learn to use it more effectively both in the workplace and within our personal relationships too. Here are five tips for becoming a better listener.
This slides describe the importance of presentation and types of presentation
this slides help to you improve your presentation by verbal communication and non-verbal communication
it is also help to you for good presenter in your life
like and share must......
Speaking Skills English Communication Skills Topic.adinochina
English Communication Skills Topic Speaking Skills - What is speaking skill and Tips for Speaking skills in Daily Conversations with Detailed Explanation.
Lecture Outline
Establishing Common Ground
Identifying Barriers
Non-Verbal and Para-verbal Communication
Active Listening
Lecture Objectives
Like most things in life, communication is far more complicated than it seems. The objective of this presentation is to equip participants with the basic knowledge that will give them the confidence to communicate more effectively.
I’m sure we have all been frustrated by a problem you have been working on and for whatever reason you just cannot work out a solution. Sound familiar?
How many times have you then gone on to describe the problem to someone else and in doing so suddenly realise that you have had the solution all along? You go away with your solution and the other party is left wondering what that was all about and what they contributed.
In reality the third party provided an invaluable service just by being there and listening, giving you the space to think by expressing the problem in hand.
Listening is such a powerful tool that everyone should learn to use it more effectively both in the workplace and within our personal relationships too. Here are five tips for becoming a better listener.
This slides describe the importance of presentation and types of presentation
this slides help to you improve your presentation by verbal communication and non-verbal communication
it is also help to you for good presenter in your life
like and share must......
Speaking Skills English Communication Skills Topic.adinochina
English Communication Skills Topic Speaking Skills - What is speaking skill and Tips for Speaking skills in Daily Conversations with Detailed Explanation.
Lecture Outline
Establishing Common Ground
Identifying Barriers
Non-Verbal and Para-verbal Communication
Active Listening
Lecture Objectives
Like most things in life, communication is far more complicated than it seems. The objective of this presentation is to equip participants with the basic knowledge that will give them the confidence to communicate more effectively.
La giornata mondiale contro la violenza sulle donne è stata indetta nel 1999 dall’ONU ed ogni anno torna per ricordarci che le donne sono sempre più vittime di maltrattamenti, abusi e violenze.
Ma mai come quest’anno la giornata mondiale contro la violenza sulle donne è cruciale per dire basta a questo fenomeno di cui sentiamo sempre più parlare: non passa giorno in cui non leggiamo sui giornali la parola ‘femminicidio’, il tremendo epilogo di storie che nella maggior parte dei casi nascono proprio da atti di violenza. Solo in Italia, 1 donna su 3 ne è vittima; Si registrano 74.000 stupri all’anno, tra tentati e consumati: questo comporta una media di 200 al giorno; 7 casi di violenza su 10 avvengono fra le mura domestiche per opera del partner o dell’ex partner. Solo l’1% di questi alla fine viene condannato. Si tratta di fenomeni in crescita, che spesso nascono tra le mura di casa e vedono come protagonisti perdono e negazione. “Non lo farà più”, “era molto nervoso”, “è stata colpa mia, lui non voleva farlo”, sono frasi che le donne dicono per ovviare al problema, per non vedere, per convincersi che non si sono sbagliate su quella persona; ma vanno al di là dell’ingenuità e sono spesso dette per cercare di salvare la famiglia, non far sì che i figli si allontanino dal padre perché, dopotutto, è pur sempre il padre. Ma non è così: un uomo che ci ama, e che ama la sua famiglia, non ci mette le mani addosso: ed anche il più piccolo atto di violenza, se riconosciuto, è cruciale al fine di evitare una tragedia.
slide ni disediakan oleh ahli kelas 5 Fialaara Seserihasil perbincangan bersama sewaktu p&p. harap sedikit sebanyak dapat membantu rakan rakan. selamat maju jaya :)
L'Oréal, World Leader In Beauty: Makeup, Cosmetics, Haircare and Perfume. An ...Tomno Enock
A Power Point Presentation on the historical background, steps to success, awards and achievements as well as initiatives of L'Oréal. All in respect to entrepreneuership.
Week 7 Instructor NotesW7N1 Project Communication OverviewA.docxcockekeshia
Week 7 Instructor Notes
W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
Interpersonal skills & entrepreneur by muhammad shahbaz atishM Shahbaz Atish
Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
In this presentation, we will explore the different techniques that will help you become a great communicator and improve your relationships both in professional and personal spheres.
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with other people.
The way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
When stars align: studies in data quality, knowledge graphs, and machine lear...
No matter your age
1. No matter your age, background, or experience, effective communication is a skill you can learn.
With a little self-confidence and knowledge of the basics, you'll be able to get your point across.
Here's how to do it.
Edit Steps
Creating The Right Environment For Communication
1. 1
Choose the right time. As the cliché states, there is a time and a place for everything, and
communicating is no different.
o Avoid leaving discussions about heavy topics such as finances or weekly planning
until late evening. Few people will be thrilled to be faced with sorting out major
issues when they're at their most tired. Instead, leave heavy topics for mornings
2. and afternoons when people are alert, available, and more likely to be able to
respond with clarity.
2. 2
An intimate conversation Choose the right place. If you need to tell someone something
that isn't going to be well received (such as news of a death or a breakup), don't do it in
public, around colleagues or near other people. Be respectful and mindful of the person
receiving the communication and communicate to them in a private place. This will also
enable you to provide space to open dialog with them about the communication, and helps
to ensure that the two-way process is occurring properly.
o If you are presenting to a group of people, be sure to check the acoustics
beforehand and practice projecting your voice clearly. Use a microphone if needed
to ensure that your audience can hear you.
3. 3
Remove distractions. Turn off ALL electronics that could go off during the conversation.
If the phone rings, laugh it off the first time, then turn it off immediately and continue
talking. Do not allow external distractions to act as crutches that keep sidetracking your
concentration. They will distract both you and your listener, and effectively kill the
communication.
3. Organizing Your Communications
1. 1
Organize and clarify ideas in your mind. This should be done before you attempt to
communicate these ideas. If you are feeling passionate about a topic, you may become
garbled if you haven't already thought of some key points to stick to when communicating
it.
4. o A good rule of thumb is to choose three main points and keep your
communication focused on those. That way, if the topic wanders off course, you
will be able to return to one or more of these three key points without feeling
flustered. Writing these key points down (if it's appropriate) can also help.
2. 2
Be clear. Make it clear what you're wishing to convey from the outset. For example, your
purpose could be to inform others, obtain information or initiate action. People need to
know in advance what you expect from your communication.
3. 3
Stay on topic. Once you start addressing your three main points, make sure everything
you're saying adds to the conversation or debate. If you have already thought through the
issues and the essence of the ideas that you wish to put across, it is likely that some
pertinent phrases will stick in your mind. Do not be afraid to use these to underline your
points. Even very confident and well-known speakers reuse their key lines again and again
for major effect.
5. 4. 4
Thank your listener(s). Thank the person or group for the time taken to listen and
respond. No matter what the outcome of your communication, even if the response to your
talk or discussion has been negative, it is good manners to end it politely and with respect
for everyone's input and time.
Communicating Through Speech
1. 1
Set the listener at ease. You want to do this before launching into your conversation or
presentation. It can help sometimes to begin with a favorite anecdote. This helps the
listener identify with you as someone like them.
2. 2
Be articulate. It is important to speak clearly so that the message comes across in a way
that every listener can understand. Your words are remembered because people instantly
understand what it is that you are saying. It means uttering your words distinctly, preferring
simpler words over more complex ones and speaking at a level guaranteed to be heard, but
without coming across as too quiet or disengaged.
3. 3
Avoid mumbling. Take special care to enunciate highlighted points you need to make in
order to avoid any kind of misunderstanding. If mumbling is a defensive habit that you
have fallen into out of fear of communicating, practice your message at home in front of
the mirror. Discuss what you want to communicate with those you feel comfortable around
first in order to better develop the message in your own mind. Both the practice and the
development of your words for the messaging will build your confidence.
6. 4. 4
Be attentive when listening and ensure that your facial expressions reflect your
interest.]] Listen actively. Communication is a two-way street. Remember that while you
are talking, you are not learning. In listening, you will be able to gauge how much of your
message is getting through to your listeners and whether or not it is being received
correctly. It can be helpful to ask listeners to rephrase some of what you have said in their
own words if they appear to be returning confused or mistaken views to you.
5. 5
Be vocally interesting. A monotone is not pleasing to the ear. A good communicator will
use "vocal color" to enhance communication. Norma Michael recommends raising the
pitch and volume of your voice when you transition from one topic or point to another, and
to increase your volume and slow down your voice whenever you are raising a special
point or summing up.[1]
She also recommends speaking briskly, but pausing to emphasize
keywords when you are requesting action.
7. Communicating Through Body Language
1. 1
Recognize people. Sure, you don't necessarily know the people in your audience or that
new friend in your group, but they're nodding along with you and looking knowingly at
you all the same. This means that they are connecting with you. So reward them with your
acknowledgment.
2. 2
Clarity of meaning can be expressed through your body language, too.|right]]Use
facial expressions consciously. Aim to reflect passion and generate empathy from the
listener by using soft, gentle, and aware facial expressions. Avoid negative facial
expressions, such as frowns or raised eyebrows. What is or isn't negative is dependent on
the context, including cultural context, so be guided by your situation.
8. o Be alert for unexpected behavior that suggests you're cross-culturally colliding,
such as a clenched fist, a slouched posture, or even silence.[2]
If you don't know
the culture, ask questions about communication challenges before you start to
speak with people in their cultural context.
3. 3
Communicate eye-to-eye. Eye contact establishes rapport, helps to convince people that
you're trustworthy, and displays interest. During a conversation or presentation, it is
important to look into the other person's eyes if possible and maintain contact for a
reasonable amount of time (but don't overdo it; just as much as feels natural, about 2-4
seconds at a time).[3]
o Remember to take in all of your audience. If you're addressing a boardroom, look
every member of the board in the eye. Neglecting any single person can easily be
taken as a sign of offense and could lose you business, admission, success, or
whatever it is you are endeavoring to achieve.
9. o If you're addressing an audience, pause and make eye contact with a member of
audience for up to 2 seconds before breaking away and resuming your talk. This
helps to make individual members of the audience feel personally valued.
o Be aware that eye contact is culturally ordained. In some cultures it is considered
to be unsettling, or inappropriate. Ask or research in advance.
4. 4
Use breathing and pauses to your advantage. There is power in pausing. Simon
Reynolds says that pausing causes an audience to lean in and listen. It helps you to
emphasize your points and allow the listener time to digest what has been said. It also helps
to make your communication come across as more compelling and it makes your speech
easier to listen to.[4]
o Take deep breaths to steady yourself before you begin communicating.
o Get into the habit of solid, regular breathing during a conversation that will help
you to keep a steady, calm voice. It will also keep you more relaxed.
o Use pauses to take a breather in what you are saying.
5. 5
How does this gesture come across?|right]]Use hand gestures carefully. Be conscious of
what your hands are saying as you speak. Some hand gestures can be very effective in
highlighting your points (open gestures), while others can be distracting or even offensive
to some listeners, and can lead to the conversation or listening being closed down (closed
gestures). It also helps to watch other people's hand gestures to see how they come across
to you.
6. 6
Keep a check on other body language signals. Watch for wandering eyes, hands picking
at fluff on your clothing and constant sniffling. These small gestures add up and are all
guaranteed to dampen the effectiveness of your message.
Communicating Effectively In Conflict
1. 1
Place yourself on even ground. Do not stand or hover over the other person. This creates
a power struggle and pushes the conflict to another level. If they are sitting, you should sit
with them.
10. 2. 2
Listen to the other party. Let them say how they feel. Wait until they are completely
finished talking before beginning to speak yourself.
3. 3
Speak in a calm voice. Don't yell or make accusations at the other party. Let them know
you have heard their point and understand their side.
4. 4
Don't try to finish the argument at all costs. If the person walks out of the room, do not
follow them. Allow them to do so and let them return when they are calmer and ready to
talk.
5. 5
11. Don't try to get the last word in. Again, this could lead to a power struggle that may not
end. Sometimes, you have to agree to disagree and move on.
6. 6
Use "I" messages. When you're phrasing your concerns, try to start your sentences with
"I...". This will make the other person more receptive to your complaints. For instance,
instead of saying "You're sloppy and it drives me crazy," try "I feel like messiness is a
problem in our relationship."
Conversation Help
Sample Conversation Starters
Great Conversation Topic Examples
12. Sample List of Questions
Edit Video
This video shows you how to communicate effectively.
Edit Tips
Don't ramble. This will lead to your message not being understood or taken seriously
Be careful with humor. While a little humor injected into what you are discussing can be
very effective, do not take it too far and do not rely on it as a crutch to cover up the hard-to-
say things. If you keep giggling and joking, your communication will not be taken
seriously.
Do not whine or plead. Neither is guaranteed to instill respect or interest in the listener. If
you are very upset, excuse yourself and come back to the discussion later when you have
had a chance to think it through.
Look on the Internet for examples of great speakers in action. There are plenty of role
models instantly accessible through videos online. Treat them as your "personal
communications coaches!"
If you are giving a presentation to a group or audience, be prepared for difficult questions
so that you're not thrown off course and left feeling flustered. To remain in a position of
communicating effectively, Michael Brown recommends a golden rule for handling
difficult questions in the context of a group or audience. He suggests that you listen on
behalf of everyone present, including asking questions and repeating the issue. Share the
reply with everyone, which means moving your eyes off the questioner and onto all present
in order to have the whole group "wear the answer." Capitalize on this shared answer to
move on and change direction.[5]