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This training manual provides instructions for store sellers to process customer orders on the Paytm Mall platform. It outlines the four stages of order processing: order received, pickup code, delivered, and handover to customer. Sellers are instructed to click through several order tabs to confirm, pack, and create packages for orders. They then check customer details, payment mode, and enter tracking details. Finally, orders are marked as delivered by clicking the "Handover Package" button. The process ensures orders are fulfilled and customers can check their pickup codes in the app to collect items.
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Paytm Mall Shop_Order Processing_English
The document provides a training guide for processing orders on the Paytm Mall Shop, outlining the four stages of an order (Received, Picked, Delivered, Handover), how to check the pickup code via SMS, app notifications or by resending from the Orders tab, and the steps to process an order by entering the pickup code, invoice number, item details, and marking it as delivered by clicking "Handover Package." It also lists important points to remember like entering the correct pickup code, completing all steps before handover, and having the retail invoice to avoid order cancellation.
Paytm Mall Shop_Order Processing_English
This document provides instructions for shop owners on how to process orders received through Paytm Mall. There are four main stages to processing an order: pickup code, order received, delivered, and handover to customer. Shop owners should ask customers for the pickup code, which they can find via SMS notification, Paytm Mall app notification, or by having the shop owner resend it. Then the shop owner enters the pickup code in the Express Checkout filter to view order details, marks items as checked, enters required details like IMEI/serial numbers, views customer details, marks the payment method, and finally clicks "Handover Package" to complete the order. The document outlines important points like using the correct pickup code and invoice
Paytm Mall Shop_Order Processing_English
The document provides a training guide for processing orders on the Paytm Mall platform, outlining the four stages of an order (received, pickup code, delivered, handover to customer). It details how to check a customer's pickup code via SMS, app notification, or by resending from the order details page. Shopkeepers are instructed on entering pickup codes, selecting order items, and marking orders as delivered to complete the processing.
Order processing using Paytm Mall invoice for Paytm Mall Shop
1. The document discusses how to process orders on Paytm Mall as a seller, including checking orders, searching for orders, the four stages of order processing, and how to mark an order as delivered.
2. It provides steps for processing an order, such as entering the pickup code to find the order, checking customer details, and marking the order as delivered by clicking "Handover Package".
3. Key points are to enter the correct pickup code, complete all processing steps before handing over the package, hand over the invoice, and mark orders as delivered to receive payouts and for customers to receive cashback.
Order processing using own invoice for Paytm Mall Shop
This document provides instructions for sellers on how to process orders using Paytm Mall. It discusses the key steps which include:
1. Obtaining the pickup code from the customer via SMS, push notification, or Paytm Mall app.
2. Searching for the order using the express checkout filter and entering the pickup code and invoice number.
3. Entering product details like IMEI/serial numbers and checking warranty information where needed.
4. Marking the order as delivered by clicking "Handover Package" after which the seller will receive payout and customer will get cashback.
Order processing using own invoice for Paytm Mall Shop
This document provides instructions for sellers on how to process orders using Paytm Mall. It discusses the key steps which include:
1. Obtaining the pickup code from the customer via SMS, push notification, or Paytm Mall app.
2. Searching for the order using the express checkout filter and entering the pickup code and invoice number.
3. Entering product details like IMEI/serial numbers and checking warranty information where needed.
4. Marking the order as delivered by clicking "Handover Package" after which the seller will receive payout and customer will get cashback.
Paytm Mall Shop_Order Processing_English
The document provides a training guide for processing orders on the Paytm Mall Shop platform, outlining the four stages of an order (Received, Picked, Delivered, Handover), how to check a customer's pickup code via SMS, push notification or the app, and the steps to process an order by entering the pickup code, invoice number, IMEI/serial number, marking the order as delivered, and noting important points like using the correct pickup code and generating an invoice.
Order processing using own invoice for Paytm Mall Shop
1. The document discusses how to process orders on the Paytm Mall app as a seller. There are four stages of order processing: order received, fill in required details, pickup, and delivered.
2. To process an order, the seller must obtain the order ID and pickup code from the customer via SMS, push notification, or the Paytm Mall app. They then enter these details in the Orders tab on their seller panel to view customer and payment details.
3. After checking warranty cards, IMEI/serial numbers if needed, the seller marks the order as delivered by clicking "Handover Package." This updates the order status and allows the customer to receive their cashback. The seller is then
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Paytm Mall Shop_Order Processing_English
The document provides a training guide for processing orders on the Paytm Mall Shop, outlining the four stages of an order (Received, Picked, Delivered, Handover), how to check the pickup code via SMS, app notifications or by resending from the Orders tab, and the steps to process an order by entering the pickup code, invoice number, item details, and marking it as delivered by clicking "Handover Package." It also lists important points to remember like entering the correct pickup code, completing all steps before handover, and having the retail invoice to avoid order cancellation.
Paytm Mall Shop_Order Processing_English
This document provides instructions for shop owners on how to process orders received through Paytm Mall. There are four main stages to processing an order: pickup code, order received, delivered, and handover to customer. Shop owners should ask customers for the pickup code, which they can find via SMS notification, Paytm Mall app notification, or by having the shop owner resend it. Then the shop owner enters the pickup code in the Express Checkout filter to view order details, marks items as checked, enters required details like IMEI/serial numbers, views customer details, marks the payment method, and finally clicks "Handover Package" to complete the order. The document outlines important points like using the correct pickup code and invoice
Paytm Mall Shop_Order Processing_English
The document provides a training guide for processing orders on the Paytm Mall platform, outlining the four stages of an order (received, pickup code, delivered, handover to customer). It details how to check a customer's pickup code via SMS, app notification, or by resending from the order details page. Shopkeepers are instructed on entering pickup codes, selecting order items, and marking orders as delivered to complete the processing.
Order processing using Paytm Mall invoice for Paytm Mall Shop
1. The document discusses how to process orders on Paytm Mall as a seller, including checking orders, searching for orders, the four stages of order processing, and how to mark an order as delivered.
2. It provides steps for processing an order, such as entering the pickup code to find the order, checking customer details, and marking the order as delivered by clicking "Handover Package".
3. Key points are to enter the correct pickup code, complete all processing steps before handing over the package, hand over the invoice, and mark orders as delivered to receive payouts and for customers to receive cashback.
Order processing using own invoice for Paytm Mall Shop
This document provides instructions for sellers on how to process orders using Paytm Mall. It discusses the key steps which include:
1. Obtaining the pickup code from the customer via SMS, push notification, or Paytm Mall app.
2. Searching for the order using the express checkout filter and entering the pickup code and invoice number.
3. Entering product details like IMEI/serial numbers and checking warranty information where needed.
4. Marking the order as delivered by clicking "Handover Package" after which the seller will receive payout and customer will get cashback.
Order processing using own invoice for Paytm Mall Shop
This document provides instructions for sellers on how to process orders using Paytm Mall. It discusses the key steps which include:
1. Obtaining the pickup code from the customer via SMS, push notification, or Paytm Mall app.
2. Searching for the order using the express checkout filter and entering the pickup code and invoice number.
3. Entering product details like IMEI/serial numbers and checking warranty information where needed.
4. Marking the order as delivered by clicking "Handover Package" after which the seller will receive payout and customer will get cashback.
Paytm Mall Shop_Order Processing_English
The document provides a training guide for processing orders on the Paytm Mall Shop platform, outlining the four stages of an order (Received, Picked, Delivered, Handover), how to check a customer's pickup code via SMS, push notification or the app, and the steps to process an order by entering the pickup code, invoice number, IMEI/serial number, marking the order as delivered, and noting important points like using the correct pickup code and generating an invoice.
Order processing using own invoice for Paytm Mall Shop
1. The document discusses how to process orders on the Paytm Mall app as a seller. There are four stages of order processing: order received, fill in required details, pickup, and delivered.
2. To process an order, the seller must obtain the order ID and pickup code from the customer via SMS, push notification, or the Paytm Mall app. They then enter these details in the Orders tab on their seller panel to view customer and payment details.
3. After checking warranty cards, IMEI/serial numbers if needed, the seller marks the order as delivered by clicking "Handover Package." This updates the order status and allows the customer to receive their cashback. The seller is then
Order processing using own invoice for Paytm Mall Shop
1. The document provides instructions for sellers on how to process orders using their own retail invoices on the Paytm Mall platform. It outlines the various order statuses, filters to search for orders, and steps to mark an order as delivered by entering the order ID, invoice number, IMEI/serial number if applicable, and pickup code provided by the customer.
2. Key steps include searching for the order using the order ID or express checkout filter, entering required order details like invoice and warranty information, checking customer and payment details, and clicking "Handover Package" to mark the order as delivered once all information is provided.
3. Sellers are reminded to provide accurate order details, complete all processing steps,
Single order processing for local commerce sellers
Local commerce sellers who fulfill orders directly can process single orders through four stages on Paytm Mall:
1) Confirm and pack the order within 24 hours of receiving it
2) Enter the courier details like partner name and AWB number
3) Mark the order as shipped after requesting pickup
4) View shipped and delivered orders from the respective tabs
The document provides step-by-step instructions on how sellers can navigate through these stages to successfully process and track single orders on the Paytm Mall platform.
Single order processing local commerce
This document provides instructions for local commerce sellers on Paytm Mall to process single orders from request to delivery. It discusses the key stages of order processing: confirm and pack, ship, request pickup, and mark as delivered. The steps outlined include acknowledging the order within 24 hours, entering shipping details like AWB number and packing the order. Sellers are instructed to use the Paytm Mall retail invoice and follow packaging guidelines. They can view and track orders at different stages on the Orders tab. Duplicates of documents can be downloaded if originals are lost before shipping. Local commerce sellers fulfill logistics themselves and decide their serviceable pin codes.
How to process an order - Paytm mall shop
This document provides instructions for processing an order in multiple steps. It outlines entering the order ID, filling in customer and product details, entering the invoice number and IMEI/serial number, selecting the pickup code, and clicking "Handover Package" to mark the order as delivered. It emphasizes ensuring the correct order ID is used, asking for the pickup code which is only valid for 24 hours, and generating an invoice before processing orders that require it. Processing the order through to completion is important for the seller to receive payout and any customer offers or cashback.
How to Register with Paytm – Sign Up DIY
1. The document outlines the registration process for sellers to sign up with Paytm Mall, including entering credentials to sign up, verifying the account via email, setting up the seller account by providing personal, business, and banking details, and uploading documents like PAN card and cancelled cheque.
2. Sellers can begin adding products to their catalog before their documents are verified, and the catalog will be published within 7-10 days if documents are successfully verified.
3. The process also explains how to manually upload a catalog by filling out a catalog template or to add products in bulk by using a catalog template sheet.
Know your seller panel- II
In this module we will discuss :-
How to log in seller panel?
How Seller Panel looks?
How to raise a query?
How can you view your profile ?
single order processing_Non LMD
In this module, we will discuss:-
Who are non-last mile delivery(Non-LMD) sellers?
Overview of orders tab o seller panel
How can you process a single order?
single order processing_Non LMD
In this module, we will discuss:-
Who are non-last mile delivery(Non-LMD) sellers?
Overview of orders tab o seller panel
How can you process a single order?
How to process an order - Paytm mall shop
This document provides instructions for processing an order in multiple steps. It explains that after entering the order ID, the order page appears where details like customer information, product serial numbers, warranty information, and pickup code can be entered. Once entered, clicking "Handover Package" marks the order as delivered. It's important to remember to enter the correct order ID, ask for the pickup code to avoid delays, generate an invoice before processing, and mark the order as delivered for payouts and customer rewards.
Seller app - Home
The home page of the seller app provides key sales and inventory information. It displays new orders, inventory levels, payments, top selling products, and graphical representations of total sales, orders, returns, and cancellations over time. The home page also shows notifications, app updates, and messages from Paytm Mall through dedicated tabs. Sellers can access support by raising a ticket.
New Single order processing (LMD)
In this module we will discuss :-
Who are last mile delivery(LMD) sellers?
How can you process single order?
Order placement - Paytm mall shop
The document provides steps for customers to purchase a product by scanning a QR code using the Paytm app. It outlines how to scan the QR code, search for and select a product, apply promo codes, pay for the order, and get the pickup code. It also explains how customers can check order details and pickup codes in their app, as well as view offers and voucher codes available.
Seller app - Returns
The document discusses how sellers can track return orders in their Paytm Mall seller app. Sellers can view return orders by status like approved, in-transit, or returned in the returns tab. They can apply date filters to check return orders by date and search by item ID, order ID, or other details. Tapping an order allows sellers to view details like status, reason, and history of the return. In-transit shows return orders being delivered back, and returned shows orders that have been delivered back to the seller. Sellers can contact support if they have any other questions.
Self Ship Order Fulfilment
1) The document provides a 3-step process for fulfilling self-ship orders: dispatch order, confirm delivery, and complete service (if applicable).
2) It outlines the steps to dispatch orders which includes viewing new orders, filling out an invoice, selecting a courier partner, and entering tracking details.
3) Confirming deliveries involves selecting an order, filling in the delivery date and selecting "delivered successful". Updating delivery reattempts requires entering a new delivery date and reason for failed attempt.
4) Completing services involves selecting an order and filling in the service completion date after installation is confirmed. Service reattempts are updated by entering the service attempt date, reason, and new service date.
Payment lifecycle
In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
Steps to process a single order LMD
The document discusses how Last Mile Delivery (LMD) sellers on Paytm Mall can process single orders from acknowledgement to delivery. It provides steps to acknowledge an order, pack and label it, generate a manifest for pickup, and download invoices. Key points covered include the benefits of LMD services, the 5 stages of order processing, and packaging guidelines to ensure smooth delivery.
Steps to process a single order LMD
The document discusses how Last Mile Delivery (LMD) sellers on Paytm Mall can process single orders from acknowledgement to delivery. It provides steps on how to acknowledge an order, pack and label it, generate a manifest for pickup, and view shipped and delivered orders. It also explains how sellers can download duplicate packing slips or manifests if lost, and download the Paytm Mall invoice for an order.
Orders overview
In this module we will discuss :-
What is an order?
What are the types of order?
What is an SLA?
What are the SLA breach and cancellation penalties?
How can you check your urgent orders?
Item GV - Order processing
To process an order on Paytm Mall, a seller must first retrieve the order ID and pickup code from the customer. They then enter the order ID on the Orders tab of the seller panel to access the order details. These include the invoice number, customer details, and IMEI number if applicable. The seller verifies these match the physical product and enters the pickup code. Finally, they mark the order as delivered by clicking "Handover Package", at which point the order status updates and the customer receives their purchase while the seller receives payment.
Self Ship Returns
Managing self-ship returns involves updating the status of customer and courier returns on the seller portal. For customer returns, sellers can update the status of tech visits, approve or reject returns, and track pickup status. For courier returns, sellers can acknowledge delivered returns and cancel returns. All return statuses and activities are tracked on the self-ship returns dashboard for visibility of the complete return lifecycle.
Order processing using own invoice for Paytm Mall Shop
1. The document discusses how to process orders on the Paytm Mall platform as a seller. There are four stages of order processing: order received, pickup, delivered, and handover to customer.
2. To process an order, the seller must enter the order ID and pickup code provided by the customer. They then fill in required details like invoice number, warranty information, and product serial numbers.
3. The last steps are to check customer and payment details, enter the pickup code, and click "Handover Package" to mark the order as delivered. This allows the seller to receive payout and the customer to receive any cashback.
Order processing using own invoice for Paytm Mall Shop
1. To process an order, the seller must enter the order ID and pickup code provided by the customer within 15 minutes of the code being issued.
2. The seller then enters invoice details, checks warranty information if applicable, and enters product serial numbers. They can also view customer and payment details.
3. To complete the order, the seller clicks "Handover Package" to mark the order as delivered. This allows the seller and customer to receive payouts and cashback.
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Order processing using own invoice for Paytm Mall Shop
1. The document provides instructions for sellers on how to process orders using their own retail invoices on the Paytm Mall platform. It outlines the various order statuses, filters to search for orders, and steps to mark an order as delivered by entering the order ID, invoice number, IMEI/serial number if applicable, and pickup code provided by the customer.
2. Key steps include searching for the order using the order ID or express checkout filter, entering required order details like invoice and warranty information, checking customer and payment details, and clicking "Handover Package" to mark the order as delivered once all information is provided.
3. Sellers are reminded to provide accurate order details, complete all processing steps,
Single order processing for local commerce sellers
Local commerce sellers who fulfill orders directly can process single orders through four stages on Paytm Mall:
1) Confirm and pack the order within 24 hours of receiving it
2) Enter the courier details like partner name and AWB number
3) Mark the order as shipped after requesting pickup
4) View shipped and delivered orders from the respective tabs
The document provides step-by-step instructions on how sellers can navigate through these stages to successfully process and track single orders on the Paytm Mall platform.
Single order processing local commerce
This document provides instructions for local commerce sellers on Paytm Mall to process single orders from request to delivery. It discusses the key stages of order processing: confirm and pack, ship, request pickup, and mark as delivered. The steps outlined include acknowledging the order within 24 hours, entering shipping details like AWB number and packing the order. Sellers are instructed to use the Paytm Mall retail invoice and follow packaging guidelines. They can view and track orders at different stages on the Orders tab. Duplicates of documents can be downloaded if originals are lost before shipping. Local commerce sellers fulfill logistics themselves and decide their serviceable pin codes.
How to process an order - Paytm mall shop
This document provides instructions for processing an order in multiple steps. It outlines entering the order ID, filling in customer and product details, entering the invoice number and IMEI/serial number, selecting the pickup code, and clicking "Handover Package" to mark the order as delivered. It emphasizes ensuring the correct order ID is used, asking for the pickup code which is only valid for 24 hours, and generating an invoice before processing orders that require it. Processing the order through to completion is important for the seller to receive payout and any customer offers or cashback.
How to Register with Paytm – Sign Up DIY
1. The document outlines the registration process for sellers to sign up with Paytm Mall, including entering credentials to sign up, verifying the account via email, setting up the seller account by providing personal, business, and banking details, and uploading documents like PAN card and cancelled cheque.
2. Sellers can begin adding products to their catalog before their documents are verified, and the catalog will be published within 7-10 days if documents are successfully verified.
3. The process also explains how to manually upload a catalog by filling out a catalog template or to add products in bulk by using a catalog template sheet.
Know your seller panel- II
In this module we will discuss :-
How to log in seller panel?
How Seller Panel looks?
How to raise a query?
How can you view your profile ?
single order processing_Non LMD
In this module, we will discuss:-
Who are non-last mile delivery(Non-LMD) sellers?
Overview of orders tab o seller panel
How can you process a single order?
single order processing_Non LMD
In this module, we will discuss:-
Who are non-last mile delivery(Non-LMD) sellers?
Overview of orders tab o seller panel
How can you process a single order?
How to process an order - Paytm mall shop
This document provides instructions for processing an order in multiple steps. It explains that after entering the order ID, the order page appears where details like customer information, product serial numbers, warranty information, and pickup code can be entered. Once entered, clicking "Handover Package" marks the order as delivered. It's important to remember to enter the correct order ID, ask for the pickup code to avoid delays, generate an invoice before processing, and mark the order as delivered for payouts and customer rewards.
Seller app - Home
The home page of the seller app provides key sales and inventory information. It displays new orders, inventory levels, payments, top selling products, and graphical representations of total sales, orders, returns, and cancellations over time. The home page also shows notifications, app updates, and messages from Paytm Mall through dedicated tabs. Sellers can access support by raising a ticket.
New Single order processing (LMD)
In this module we will discuss :-
Who are last mile delivery(LMD) sellers?
How can you process single order?
Order placement - Paytm mall shop
The document provides steps for customers to purchase a product by scanning a QR code using the Paytm app. It outlines how to scan the QR code, search for and select a product, apply promo codes, pay for the order, and get the pickup code. It also explains how customers can check order details and pickup codes in their app, as well as view offers and voucher codes available.
Seller app - Returns
The document discusses how sellers can track return orders in their Paytm Mall seller app. Sellers can view return orders by status like approved, in-transit, or returned in the returns tab. They can apply date filters to check return orders by date and search by item ID, order ID, or other details. Tapping an order allows sellers to view details like status, reason, and history of the return. In-transit shows return orders being delivered back, and returned shows orders that have been delivered back to the seller. Sellers can contact support if they have any other questions.
Self Ship Order Fulfilment
1) The document provides a 3-step process for fulfilling self-ship orders: dispatch order, confirm delivery, and complete service (if applicable).
2) It outlines the steps to dispatch orders which includes viewing new orders, filling out an invoice, selecting a courier partner, and entering tracking details.
3) Confirming deliveries involves selecting an order, filling in the delivery date and selecting "delivered successful". Updating delivery reattempts requires entering a new delivery date and reason for failed attempt.
4) Completing services involves selecting an order and filling in the service completion date after installation is confirmed. Service reattempts are updated by entering the service attempt date, reason, and new service date.
Payment lifecycle
In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
Steps to process a single order LMD
The document discusses how Last Mile Delivery (LMD) sellers on Paytm Mall can process single orders from acknowledgement to delivery. It provides steps to acknowledge an order, pack and label it, generate a manifest for pickup, and download invoices. Key points covered include the benefits of LMD services, the 5 stages of order processing, and packaging guidelines to ensure smooth delivery.
Steps to process a single order LMD
The document discusses how Last Mile Delivery (LMD) sellers on Paytm Mall can process single orders from acknowledgement to delivery. It provides steps on how to acknowledge an order, pack and label it, generate a manifest for pickup, and view shipped and delivered orders. It also explains how sellers can download duplicate packing slips or manifests if lost, and download the Paytm Mall invoice for an order.
Orders overview
In this module we will discuss :-
What is an order?
What are the types of order?
What is an SLA?
What are the SLA breach and cancellation penalties?
How can you check your urgent orders?
Item GV - Order processing
To process an order on Paytm Mall, a seller must first retrieve the order ID and pickup code from the customer. They then enter the order ID on the Orders tab of the seller panel to access the order details. These include the invoice number, customer details, and IMEI number if applicable. The seller verifies these match the physical product and enters the pickup code. Finally, they mark the order as delivered by clicking "Handover Package", at which point the order status updates and the customer receives their purchase while the seller receives payment.
Self Ship Returns
Managing self-ship returns involves updating the status of customer and courier returns on the seller portal. For customer returns, sellers can update the status of tech visits, approve or reject returns, and track pickup status. For courier returns, sellers can acknowledge delivered returns and cancel returns. All return statuses and activities are tracked on the self-ship returns dashboard for visibility of the complete return lifecycle.
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Order processing using own invoice for Paytm Mall Shop
Order processing using own invoice for Paytm Mall Shop
Single order processing for local commerce sellers
Single order processing for local commerce sellers
Similar to Instore_order processing_customer pickup_Scan&Buy
Order processing using own invoice for Paytm Mall Shop
1. The document discusses how to process orders on the Paytm Mall platform as a seller. There are four stages of order processing: order received, pickup, delivered, and handover to customer.
2. To process an order, the seller must enter the order ID and pickup code provided by the customer. They then fill in required details like invoice number, warranty information, and product serial numbers.
3. The last steps are to check customer and payment details, enter the pickup code, and click "Handover Package" to mark the order as delivered. This allows the seller to receive payout and the customer to receive any cashback.
Order processing using own invoice for Paytm Mall Shop
1. To process an order, the seller must enter the order ID and pickup code provided by the customer within 15 minutes of the code being issued.
2. The seller then enters invoice details, checks warranty information if applicable, and enters product serial numbers. They can also view customer and payment details.
3. To complete the order, the seller clicks "Handover Package" to mark the order as delivered. This allows the seller and customer to receive payouts and cashback.
Order processing using own invoice for Paytm Mall Shop
1. To process an order, log into the Orders tab and enter the Order ID and Pickup Code provided by the customer. You can then fill in required order details like invoice number and product serial numbers.
2. Once all order details are entered, the order status can be marked as delivered by clicking the Handover Package button. This will complete order processing.
3. It is important to enter all details correctly like Order ID and follow all processing steps. Invoices should also be generated before order processing. Completing processing on time prevents order cancellation.
Single order processing - Local commerce seller
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
How can you process single order?
Order processing using own invoice for Paytm Mall Shop
The document provides instructions for sellers to process orders on the Paytm Mall platform, including entering the order ID and pickup code provided by the customer, filling in invoice and product details, and marking the order as delivered by clicking "Handover Package" once the order has been picked up and delivered to the customer. Sellers are reminded to complete all processing steps accurately and in a timely manner, and that their payout and customer cashback will be issued once an order is marked as delivered.
Single order processing_LMD
This document discusses how last mile delivery (LMD) sellers can process single orders on the Paytm Mall platform. It outlines the 12 steps sellers need to take to process an order from confirming and packing it, to requesting a pickup and shipping it out. It also explains how sellers can download duplicate copies of packing slips and manifests if the originals are lost before shipping. The key stages of processing include confirming the order, packing it, requesting a pickup, downloading the manifest, and tracking the order through shipped and delivered statuses.
Single order processing for NonLMD sellers
This document provides instructions for sellers on Paytm Mall to process single orders for non-last mile delivery. There are 4 stages to processing a single order: 1) acknowledging the order within 24 hours, 2) confirming and packing the order, 3) marking the order as shipped after requesting a courier pickup, and 4) checking the status of delivered orders. Sellers must follow Paytm Mall's packaging and invoicing guidelines and provide tracking details to customers.
Introduction to Paytm Mall Shop
The document provides an overview of the Paytm Mall shop process for sellers. It describes the key steps a customer and seller take to purchase a product through Paytm Mall, including scanning a QR code to access the seller's store, selecting a product, applying promotions, making a payment, receiving order and delivery confirmations, and generating an invoice. It also outlines how a seller can check order details and pickup codes through SMS, notifications, or the Paytm Mall app.
Paytm mall shop overview
The document provides an overview of the Paytm Mall shop process for customers and merchants. It describes the key steps a customer takes to purchase a product from a store using the Paytm Mall app, including scanning a store QR code, selecting a product, applying promotions, making payment and receiving order details. It also outlines the merchant's role in confirming orders, generating invoices, and handing over products with order and invoice details.
Paytm mall shop overview
The document provides an overview of the Paytm Mall shop process for customers and merchants. It describes the key steps a customer takes to purchase a product from a store using the Paytm Mall app, including scanning a store QR code, selecting a product, applying promotions, making payment and receiving order details. It also outlines the merchant's role in confirming orders, generating invoices, and handing over products with order IDs noted. Methods for customers and merchants to check order statuses within the app are also presented.
Steps to process single order - NonLMD - Wholesale
This document provides instructions for sellers on Paytm Mall to process single orders for non-last mile delivery. There are 4 stages to processing a single order: 1) acknowledging the order within 24 hours, 2) confirming and packing the order, 3) marking the order as shipped after requesting a courier pickup, and 4) checking the order status as delivered once shipped. The document outlines the specific steps a seller must take to complete each stage of order processing.
Single order processing for Non LMD sellers
This document provides instructions for sellers on Paytm Mall to process single orders for non-last mile delivery. There are 4 stages to processing a single order: 1) acknowledging the order within 24 hours, 2) confirming and packing the order, 3) marking the order as shipped after requesting a courier pickup, and 4) checking the order status as delivered after delivery to the customer. The document outlines the specific steps a seller must take to complete each stage of order processing.
Multiple items order processing- Multiple AWB shipment
The document discusses how to process multiple item orders on Paytm Mall as a Last Mile Delivery seller. It provides steps to identify a multiple item order, process the order by packing each item and confirming, download packing slips, request pickup by selecting package types, and view order statuses. It also explains how to download duplicate copies of packing slips or manifests from the To Handover tab if originals are lost before shipping.
Single order processing (LMD)
In this module we will discuss :-
Who are last mile delivery(LMD) sellers?
How can you process single order?
Multiple items order processing- LMD - Wholesale
This document discusses how to process orders with multiple items on the Paytm Mall wholesale platform. It provides steps to filter wholesale orders, acknowledge all items in a multiple item order, pack and label items, generate a manifest for pickup, and track shipped and delivered orders. The key steps are to acknowledge each item, pack items in boxes and label with packing slips, enter box details to generate a manifest for pickup by the courier partner, and then track order status through the shipped and delivered tabs.
Steps to process single order - NonLMD - Wholesale
There are four stages to processing a single order as a non-LMD seller on Paytm Mall: 1) Acknowledge the order within 24 hours, 2) Confirm and pack the order, including entering courier details, 3) Mark the order as shipped after requesting a pickup, and 4) View the order as delivered once delivered to the customer. The document provides step-by-step instructions for sellers to follow each stage of order processing.
Single order processing for non_lmd
There are four stages to processing a single order as a non-LMD seller on Paytm Mall: 1) Acknowledge the order within 24 hours, 2) Confirm and pack the order, 3) Mark the order as shipped after requesting a courier pickup, and 4) View the order as delivered once delivered to the customer. The document provides step-by-step instructions on navigating the seller panel and completing each stage of order processing.
Multiple items order processing- LMD - Wholesale
This document discusses how to process orders with multiple items on the Paytm Mall wholesale platform. It provides steps to filter wholesale orders, acknowledge all items in a multiple item order, pack and label items, generate a manifest for pickup, and track shipped and delivered orders. The key steps are to acknowledge each item, pack items in boxes and label with packing slips, select packaging types to generate a manifest for pickup, and then view order statuses through various order tabs.
Single item order processing for LMD seller- Wholesale
This document provides instructions for processing single item orders as a wholesaler on the Paytm platform. It outlines the 14 step process for confirming, packing, and requesting pickup of single item orders. Key steps include clicking confirm and pack, entering packing details like box quantity, scanning or entering box barcodes, downloading the manifest, and viewing shipped and delivered orders. The goal is to efficiently process single item wholesale orders from order confirmation to delivery.
single order processing_LMD
In this module, we will discuss:-
Who are last mile delivery(LMD) sellers?
How can you process a single order?
How can you download duplicate copies?
Similar to Instore_order processing_customer pickup_Scan&Buy (20)
Order processing using own invoice for Paytm Mall Shop
Order processing using own invoice for Paytm Mall Shop
Order processing using own invoice for Paytm Mall Shop
Order processing using own invoice for Paytm Mall Shop
Order processing using own invoice for Paytm Mall Shop
Order processing using own invoice for Paytm Mall Shop
Order processing using own invoice for Paytm Mall Shop
Order processing using own invoice for Paytm Mall Shop
Steps to process single order - NonLMD - Wholesale
Steps to process single order - NonLMD - Wholesale
Multiple items order processing- Multiple AWB shipment
Multiple items order processing- Multiple AWB shipment
Steps to process single order - NonLMD - Wholesale
Steps to process single order - NonLMD - Wholesale
Single item order processing for LMD seller- Wholesale
Single item order processing for LMD seller- Wholesale
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automobiles order processing_english
This document discusses the order processing steps for automobiles. It outlines the order lifecycle from when a customer places an order through delivery. The key steps are:
1) Processing the order by acknowledging, entering courier details, and uploading documents.
2) Marking the order as shipped once handed over to the courier.
3) Checking the status of shipped and delivered orders.
4) Verifying the uploaded documents by order ID.
multiple items order processing (lmd) multiple shipments
This document provides instructions for sellers on Paytm Mall to process orders with multiple items that require multiple shipments. It covers confirming such orders, identifying them, packing items, requesting pickups, and checking shipped and delivered orders. Sellers can process multiple item orders by confirming each item, packing all items together, and requesting pickup once ready. They can view shipment status on the "Shipped" and "Delivered" tabs and download duplicate documents if needed.
single item order processing (lmd) multiple shipments
1. The document discusses the process of handling single item orders with multiple shipments through Paytm Mall's logistics partners. This includes confirming orders, packing orders, requesting pickups, and tracking shipped and delivered orders.
2. Paytm Mall offers sellers the ability to use their logistics partners for fulfillment. This provides benefits like flat shipping rates nationwide, easy tracking, and automated payouts.
3. The key steps for processing a single item order are confirming the order details, packing the item, requesting a pickup by providing packaging details, and then tracking the order status. Sellers can also download duplicate documents like packing slips or manifests.
how to cancel an order
This document discusses how to cancel orders individually or in bulk on an e-commerce platform and check cancelled orders. It provides the following steps:
1. To cancel a single order, select the order and choose a cancellation reason from a dropdown menu before confirming cancellation.
2. To cancel orders in bulk, download a CSV file of selected orders, upload it after choosing a cancellation reason, and confirm cancellation.
3. To check cancelled orders, go to the Cancelled tab under Orders and view orders cancelled by the merchant or customer along with order details and status.
orders overview
This document provides an overview of order management on an e-commerce platform. It discusses the orders tab interface, order types and stages, service level agreements (SLAs) for order fulfillment, and penalties for SLA breaches and order cancellations. The orders tab allows sellers to view, filter, and manage orders by status. Orders can be single-item or multiple-item. SLAs define the standard and expedited timelines for order shipping. Penalties of 3-7% of the order value are charged for late shipping or cancellations beyond grace periods. Tracking tools help sellers monitor SLA compliance and avoid financial penalties.
DIY- Add new product to catalogue
The document discusses how to create new products and upload products in bulk on an e-commerce platform. It provides step-by-step instructions on single product creation, including selecting categories, filling mandatory and optional attributes, uploading images, and submitting the product. It also outlines the process for bulk product uploads using a template, with details on selecting brands, downloading image links, filling the template, and submitting it. Finally, it defines the quality check process, where products are approved or rejected within 2-3 days before going live.
Tracking returns
This document discusses how sellers can track order returns on their panel. It explains how to check cancelled orders, returns before delivery, and returns after delivery. For cancelled orders, sellers can view order details and download order files. For returns before delivery, sellers can filter orders by date or status. For returns after delivery, sellers can view orders by status like approved, picked, or returned, and raise disputes. The document provides guidance on tracking return order statuses and details.
Tracking returns
This document discusses how sellers can track order returns on their panel. It explains that sellers can check cancelled orders by going to the Orders tab and selecting Cancelled. Returns before delivery can be found under the Returns tab by clicking on Returns before delivery. Returns after delivery are also under the Returns tab, with the status changing as the return progresses from Approved to Picked to Returned. Sellers are able to filter and download order details to track returns on their seller panel.
PSA guidelines
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to product returns. It outlines the cases where sellers can file PSA claims, such as damaged, missing, or wrong products. Sellers must submit supporting documents like product photos within 48 hours of receiving a disputed return. The document provides instructions for filing a PSA claim in the seller panel by clicking on tabs for returns and raising disputes. It also lists timelines for resolving different types of return issues under the PSA.
Tracking returns - Wholesale
1. To track returns before delivery, sellers can check the Returns Before Delivery tab to view orders cancelled by customers before products are delivered. Order status options are Return Initiated and Return Delivered.
2. To track returns after delivery, sellers can check the Returns After Delivery tab. They can filter orders by date, order ID, item ID, etc. and view order status in stages like Approved, Picked, and Returned.
3. Sellers can view full order details, download order CSVs, and check parent order IDs for partial returns from these return tracking tabs.
PSA guidelines - Wholesale
This document discusses Paytm Mall's Seller Assurance Program (PSA), which protects sellers from losses due to returns. It outlines the process for filing a PSA claim within 48 hours of a disputed return. Sellers can file claims for delayed delivery, damaged/missing items, wrong items, or lost products. Claims require supporting photos/videos. To file a claim, sellers access the Returns tab and click "Raise Return Dispute" to submit details and attachments about the disputed item. The document also lists turnaround times for raising queries about different types of return issues.
PSA guidelines - Wholesale
This document provides information about Paytm Mall Seller Assurance (PSA) which protects sellers in the event of return damages or losses. It outlines the cases where a PSA claim can be raised such as delayed delivery, damaged products, missing items, or wrong products. It describes the process for raising a PSA claim through the seller panel by clicking on the Returns tab and filling out a ticket submission form along with required documentation. Finally, it lists the turnaround times (TATs) for raising queries for different types of return issues.
Tracking returns - Wholesale
This document discusses how sellers can track product returns on their panel before and after delivery. It provides steps to check returns before delivery by going to the Returns tab and clicking on Returns before delivery. It also explains how to check returns after delivery by going to the Returns tab and clicking on Returns after delivery to view returns by status such as Approved, Picked, Returned, and All. The document provides guidance on filtering returns by date and other criteria and describes the various return stages visible to sellers on the returns panels.
Managing returns - Wholesale
1. The document discusses managing returns by defining what returns are, the types of returns, reasons for returns, and how to manage returns.
2. It defines returns as orders that are cancelled and sent back by customers, which can be returns before or after delivery.
3. It provides tips for reducing returns such as providing detailed product descriptions and packaging and processing orders on time.
FC - Check your sellable and non sellable inventory - Hindi
FC - Check your sellable and non sellable inventory - Hindi
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Manage your working hours and weekly holiday - Hindi
Manage your working hours and weekly holiday - wholesale
This document discusses how to manage working hours, weekly holidays, and scheduled holidays for warehouses on the Paytm Mall seller panel. Sellers can log into their panel, select a warehouse, and edit the working hours, weekly holiday, or apply for scheduled holidays by following the steps outlined. Changes to working hours or weekly holidays will apply to new orders the next day, while sellers must give at least 7 days notice for scheduled holidays and can have a maximum of two holidays per month.
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Instore_order processing_customer pickup_Scan&Buy
- 1. Training manual for store sellers- scan & buy In this module we will discuss- 1. How to process an order?
- 2. Orders tab Here you can check your all orders Date filter You can use this filter to view your old orders Search filter You can use this filter to search orders Overview of orders tab 1. 2. 2 1 3. 3 Express checkout filter Here you can search your order using “pickup code” or “order no.” 4. 2
- 3. There are four stages to process an order Pickup code Order Received DeliveredHandover to customer Fill required details
- 4. How to process an order? Steps to process an order Click on Orders tab1. Click on Pending Action tab 2. Click on Confirm & Pack tab 3. Click on Create package tab 4. 1 2 3 4
- 5. How to process an order? Enter the invoice number 5. 5 Note- If you have opted to use Paytm Mall invoice during registration on Paytm Mall then this invoice field will not appear.
- 6. Click the item’s check box 6. How to process an order? 6 7 8 Click the warranty card’s check box if applicable 7. Enter the IMEI/serial number for your product if applicable 8. Note- Select the check box of only those items which you’re processing and rest of the items you can process later.
- 7. How to process an order? Here you can check Customer details 9. 9
- 8. How to process an order? You can see the payment mode which the customer used to pay for the order 10. 10
- 9. How to process an order? 11 12 If the customer wants self pickup, click on Customer pickup 11. Enter the pickup code here. (Pickup code is to be asked from the customer) 12. If the customer wants to pick the product at the store, follow these step-
- 10. How to process an order? The customer can check the pickup code by following steps- Open the Paytm Mall app and tap on profile icon i. Tap on My orders tab ii. i ii
- 11. How to process an order? Tap on respective order iii. Here the customer can check the pickup code iv. iii iv
- 12. How to process an order? Click on Handover Package Status of the order will be marked as delivered 13. 13 Note- If you have opted to use Paytm Mall invoice then at the step no.13 a Paytm Mall Inovice will be downloaded.
- 13. How to process an order? Click on Dispatched tab 14. 14 15 Click on Delivered tab Here you can check all delivered orders 15.
- 14. Thanks everyone! For any query please raise a ticket on support