The document provides an overview of the Paytm Mall shop process for customers and merchants. It describes the key steps a customer takes to purchase a product from a store using the Paytm Mall app, including scanning a store QR code, selecting a product, applying promotions, making payment and receiving order details. It also outlines the merchant's role in confirming orders, generating invoices, and handing over products with order IDs noted. Methods for customers and merchants to check order statuses within the app are also presented.

1. Introduction to Paytm Mall
Shop
In this module, we will discuss:-
1. Introduction to the Paytm Mall Shop process

2. Offer
Scans the QR code Applies the promocode
offer
Receives the product
Customer visits the store Selects the desired product Pays for the product Receives the
cashback/other
benefits
What is the Paytm Mall Shop process?

3. Customer visits the store and
asks for the QR code Opens the Paytm Mall app Taps on the Scan icon Scans the QR code
Paytm Mall
Overview of the Paytm Mall Shop process

4. Goes through the catalogue Selects the product Applies the promocode
Makes payment and
places the order
Note- Don’t forget to select the offer.
Overview of the Paytm Mall Shop process

5. Receives the Order Id and the pickup code Seller confirms the Order ID with the customer and processes the order
Note- All orders once placed cannot be cancelled or returned.
Overview of the Paytm Mall Shop process
3749031466
791365

6. Handing over the product to the customer -
Generate your own invoice
(Both original and carbon copy)
Handover the product to the
customer with the original invoice
Get the customer’s signature on
the carbon copy of the invoice
Note: 1. For reconciling the order, you need to add the Paytm Mall Order ID in your system against your invoice number
2. If it is an electronic product, please ensure that you have mentioned its IMEI/Serial Number on the invoice
3.The Order will be marked as ‘Delivered’ by Paytm Mall team
Overview of the Paytm Mall Shop process

7. There are two ways to check the pickup code -
Via Push Notification Via Paytm Mall App
Methods to check the Order Id and the Pickup code

8. Methods to check the Order Id and the Pickup code
The customer will receive the
Push notification on the Paytm
Mall App along with the Order ID
and Pickup Code
Note: Please ensure that you have enabled the Paytm Mall Push notification feature.
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791365
Via Push notification -

9. Methods to check the Order Id and the Pickup code
Open the Paytm Mall app and
tap on the Menu option
Tap on the My orders tab
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Via Paytm Mall App -

10. Methods to check the Order Id and the Pickup code
Tap on the respective order
The customer can check the
pickup code here
3749031466
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The customer can check the
Order ID here
iv791365

11. To search for the required product, follow these steps -
• The QR code placed on
the cash counter
• It has a store created for
the seller inside the Paytm
Mall app
How can you search for the required product?

12. Open the Paytm Mall app and follow these steps -
1
2
Click on the Scan button
The QR scanner opens up
Place the phone in front of the
QR code to scan it
How can you search for the required product?
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13. The seller’s store will open up, displaying all the products in it -
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4
Click on the Search option
Type the name of the product
here
LED Television 4
How can you search for the required product?
3

14. 5 Select the desired product
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How can you search for the required product?

15. 6
The product page will appear
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Check the Seller details here
Choose the promocode you
need to apply
The cashback amount will appear
Click on Buy
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How can you search for the required product?
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16. 9 Select the Delivery Address
Click on Proceed to Pay10
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How can you search for the required product?

17. The payment will be made
via Paytm Wallet
In case the customer wants to
pay through some other mode of
payment, or doesn’t have the
sufficient balance in his/her
Paytm Wallet, he/she can choose
from these payment options:
• Credit card
• Debit card
• Net Banking
• UPI
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How can you search for the required product?

18. Check the Order ID here13
Once the customer receives the order summary, the merchant has to raise the invoice for the complete
amount and mention the Order Number on the invoice
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How can you search for the required product?

19. Thanks everyone!
For any query, please raise a ticket using the Seller Helpdesk tab on
your seller panel.