In this module we will discuss :-
What is an order?
What are the types of order?
What is an SLA?
What are the SLA breach and cancellation penalties?
How can you check your urgent orders?
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
In this module we will discuss :-
Who are last mile delivery(LMD) sellers?
How can you process all orders in bulk?
How can you download duplicate copies?
In this module we will discuss :-
Who are non last mile delivery(Non-LMD) sellers?
Overview of orders tab on seller panel
How can you process all orders in bulk?
In this module we will discuss :-
Who are last mile delivery(LMD) sellers?
How can you process all orders in bulk?
How can you download duplicate copies?
In this module, we will discuss:-
Who are last mile delivery(LMD) sellers?
How can you process all orders in bulk?
How can you download duplicate copies?
In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
In this module we will discuss :-
How to track return before delivery on seller panel ?
How to check your cancelled orders on seller panel ?
How to track return after delivery on seller panel ?
In this module we will discuss :-
What is an order?
What are the types of order?
What is an SLA?
What are the SLA breach and cancellation penalties?
How can you check your urgent orders?
In this module, we will discuss:-
Overview of orders tab
What is an order?
What are the types of order?
What is an SLA?
What are the SLA breach and cancellation penalties?
In this module, we will discuss:-
Who are last mile delivery(LMD) sellers?
How can you process all orders in bulk?
How can you download duplicate copies?
In this module we will discuss:
When is payment transferred?
How can you check your payments?
Why have you not received payment yet?
How can you change bank details via seller panel?
Why have you received payment different from expected payout?
In this module we will discuss :-
How to track return before delivery on seller panel ?
How to check your cancelled orders on seller panel ?
How to track return after delivery on seller panel ?
In this module we will discuss :-
What is an order?
What are the types of order?
What is an SLA?
What are the SLA breach and cancellation penalties?
How can you check your urgent orders?
In this module, we will discuss:-
Overview of orders tab
What is an order?
What are the types of order?
What is an SLA?
What are the SLA breach and cancellation penalties?
In this module we will discuss :-
Overview of orders tab
What is an order?
What are the types of order?
What is an SLA?
What are the SLA breach and cancellation penalties?
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
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Discover the innovative and creative projects that highlight my journey throughย Full Sail University. Below, youโll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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๐๐ ๐๐จ๐ฆ๐ฌ (๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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Orders overview
1. Orders overview
In this module we will discuss :-
1. What is an order?
2. What are the types of order?
3. What is an SLA?
4. What are the SLA breach and cancellation penalties?
5. How can you check your urgent orders?
2. What is an order?
โข When a customer purchases any product from your catalogue, it is termed as an order
โข An order may include one or more products
โข Each product of an order has item ID
Customer places
order
You receive the order
You acknowledge
the order
You pack the order
Product information is
sent to courier
partner for pick up
Shipped to delivery partner
Customer receives
the product
3. There are two types of orders
Single order
โข When customer has purchased only one item
โข It has one order id and one item id
Multiple order
โข When customer has purchased more than one
item or more than one unit of the same item from
you
โข It has a single order id and more than one item
ids
4. What is a service level agreement (SLA)?
A service level agreement (SLA) is your promise to ship your products to your customers within a
certain number of days
You can check your
โdays left for shippingโ
in seller panel under
orders tab
Try to acknowledge
order within 24 hours
1.
1
Note- If SLA is breached, the order will be cancelled and you will be charged a cancellation fee.
5. Understanding SLA
Order
received
Dispatch
deadline
breached
Auto
cancelled
DispatchSLA1daygraceperiod
Scenario Penalties
1. Order cancelled by you before ship deadline
2. Order not โshippedโ by ship deadline
Y% of selling price is deducted as a cancellation
penalty
X% of selling price is deducted as SLA breach
penalty
1. Order โshippedโ within the grace period
2. Order cancelled by you in grace period
X% of selling price as SLA breach penalty levied at
ship deadline breached stage remains
X% of selling price as SLA breach penalty and Y%
of selling price is deducted as cancellation penalty
1. Order not โshippedโ & โauto-cancelledโ after grace
period
X% of selling price as SLA breach penalty levied at
ship deadline breached stage remains and Y% of
selling price is deducted as cancellation penalty
6. Penalty structure
There will also be a minimum cancellation penalty amount and minimum SLA breach penalty amount. This means,
seller will be charged higher of minimum penalty amount OR Y%/X% of SP.
Note- 1.These charges are exclusive of taxes
2. Minimum penalty amount will be Rs.50 on both SLA Breaches and Cancellations by Seller
X and Y are defined at productโs category level
SLA breach penalty, โX%โ of selling price
Electronics 10%
FMCG 15%
Others 20%
Seller cancellation penalty, โY%โ of selling price
Electronics 10%
FMCG 15%
Others 20%
7. How can you track SLA?
โข Ship deadline is displayed on orders panel for each order
โข You are advised to ship the order before the ship deadline
8. How can you track SLA?
โข 1 day before to ship deadline, a message of expected penalty is displayed on the orders panel
โข You are advised to ship the order before the this deadline
9. How can you track SLA?
โข If order is not shipped as per the defined SLA then order may be auto cancelled
โข X% of selling price is deducted as SLA breach penalty
โข In order to avoid customer dissatisfaction, we give one day as a grace period so that you can ship
the order
Note- Value of X depends on the category of the product as already described in slide no. 6.
10. How can you track SLA?
โข If order is not shipped within the grace period then order will be auto-cancelled
โข Once your order is cancelled you will be levied with a Y% of selling price as a cancellation penalty
โข Total penalty post cancellation of an order is : SLA breach Penalty which is X% of selling price +
Y% of selling price as a cancellation penalty
Note- Values of X and Y depend on the category of the product as already described in slide no. 6.
11. What are the urgent orders?
โข Urgent orders are order which need your immediate attention and any further delay in their
shipment may lead to penalties
โข Paytm Mall seller panel has a special tab i.e. Urgent Orders tab under which you can check your
all urgent orders
โข You should process all your urgent orders before deadline to avoid respective penalties
12. How can you check your urgent orders?
Click on Orders tab
Click on urgent
orders tab
1.
2.
Follow these steps to check your urgent orders
1
2
13. How can you check your urgent orders?
Here you can check
all orders which must
be shipped within 24
hours to avoid
penalties
3.
3
14. How can you check your urgent orders?
Click on Dashboard
tab
1.
2
You can also check your urgent order details on dashboard tab
Here you can check
the number urgent
orders and details of
respective penalties
2.
Click here to go to
urgent orders tab
3.
1
3