The document discusses various information systems used by Domino's Pizza. It summarizes: 1) Taleo is an enterprise recruiting solution used for talent acquisition and performance management in over 200 countries. It helps Domino's hire and onboard hourly employees efficiently. 2) DOM is a voice-activated ordering assistant on Domino's app that allows customers to place orders simply by asking. It has processed over half a million orders. 3) Domino's uses a point of sale system called PULSE in stores. It improves customer service and reduces mistakes through a touchscreen interface. Order and customer data is sent over the internet for processing.

1. INFORMATION SYSTEM
GROUP-2
RollNo. Name
UM15007 Priyanshu Singhal
UM15016 Chandan Das
UM15020 Gautami Pati
UM15021 Harish V
UM15022 Himanshu Chugh
UM15027 Kunal Talwar
UM15033 Pratik Poddar
UM15036 Priya Ranjan Mohanty
UM15038 Rahul Jain
UM15043 Saniya Jeswani
UM15053 Sonali Sukla

2. Brief Introduction:
 Founded in 1960 and operates in
70 countries.
 Simple business model of
delivering quality pizza in a timely
manner.
 Delivery oriented store design
which requires low capital.
 Profits are largely from royalties
through franchisee stores.
 Domestic stores, Distribution and
International Business.
 Orders can be placed in store,
online or by phone.

3. MIS
ERP
(ENTERPRISE RESOURCE
PLANNING)
CRM
(CUSTOMER RELATIONSHIP
MANAGEMENT)
TPS
(TRANSACTION PROCESSING
SYSTEM)
DOM
(Dominos Voice
activated ordering
system)
TALEO
(Enterprise Recruiting
solution)
INFORMATION SYSTEMS
PULSE
(Point of Sale System)

4. Taleo - Enterprise Recruiting Solution
 More than 3,800 organizations use Taleo, including 47 of
the Fortune 100 and over 3,000 small and medium sized
businesses.
 Mainly used for talent acquisition and performance
management, in 200 countries and territories.
 Known for its strong configurability and usability.
 Taleo runs on a world-class infrastructure and offers 99.9%
availability.
 Taleo's Talent Grid harnesses the resources of the Taleo
community of customers, candidates, and partners to
power the talent needs of companies around the world.

5. Quickly and cost-effectively attract, assess, hire and onboard the
majority of its hourly-based employees worldwide.
Decentralized
hiring process
Paper stock of
interview guides
Sent to a
central
location
Did not
have an
automated
system
HR
department
faced
problems
Initial
Model

6. KEY FEATURES
 Anywhere, anytime recruiting
 Social sourcing
 Reporting and analytics
 Screening and assessments
 Interview and offer management
 Employment branding and career site
KEY BENEFITS
 Improve quality of hire by 33 percent
 Improve process efficiency by as much
as 50 percent
 Save millions in recruiting costs

7. Benefits with Taleo
Taleo
Time
Keeping
Increase
Sourcing
Reducing
Turnover
Streamline
Process
Cutting
Cost

8. DOM - voice-activated ordering assistant
1
• Domino's, in partnership with CP+B and Nuance,
created and launched a voice controlled pizza
ordering assistant named Dom on their iPhone and
Android mobile app.
• Has already crossed half a million orders since its
2014 launch in Dominos
2
• It contributed to the company’s milestone of
50% of sales coming from digital platforms.
• Accurate and cheaper than a standalone
application
3
• Dom can take ,carry out and deliver order,
suggest additions to your order, and even find
coupons for you.
• Dom allows you to order pizza simply by
asking for it, instead of tapping through a
series of menus

9. Online Ordering
 Cost effective and Efficient system
 Customers browse the menu, select the pizza & place
the order
 Once order is placed, the system sends a note to the
nearest outlet with the order details
 Flexible, time saving and less error prone
 If any wrong order is made by the customer, the money
is reverted back to the respective account after using
credit card
 The system allows for online customisation and ordering
 Order tracking system allowing online updates of a
pizza’s progress.
 Sales increased by 23%
 Revolutionized the pizza industry

10. Online Ordering Flow
Domino’s Mobile App

12. Ordering Over Phone
Call to order
• Order is taken
over phone
where the
customers
give every
detail of their
requirements.
Confirmation
• A call is
received on
the
customer’s
number to
confirm the
order placed.
Delivery
• Freshly
prepared
pizza is
delivered
within about
20 mins of
placing the
order.

13. Pizza Tracker.. How does it work?
 Each order is tracked, by order number, bar code or status. You place
your order, and the clock starts ticking.
 The order displays on a screen for cooks to prepare. Once the pizza is
made and in the oven, the cook indicates that it is done and it both
disappears from the display and tracks that the preparation stage is
complete.
 The next display is for the person that cuts the pizza, put it in a box
and sets it up for delivery. Again, as the task is completed, the order is
timestamped.
 The next person is a supervisor that assigns the delivery to a driver, or
the driver signing out with the pizza. Either way, the time of the event is
again tracked.
The real goal of the system is for upper management to be able to track
service levels within each restaurant - but once the data is available real
time, why not make it available to customers, and cut down on complaint
phone calls: "Where's my pizza”?

14. Domino’s Pizza Tracker

15. Updating data in demand planning
software
Calculation of forecast by using existing
data
Result: Suggestions of safety stock,
order QTY, order period etc. generated
Approval of estimates and forwarding the
same to Dominos ERP system to
execute them further
Organizing Demand Forecasting

16. Issues with previously used
forecasting methods
Previously relied on desktop tools like
‘excel’ for forecasting
Ordered extra “safety stock” leading to
wastage
Perishable items spoilt easily
Extra freight charges at the last
moment

17. Point of Sale System- PULSE
 Proprietary of Dominos
 Improves customer service, reduced mistakes,
shorter training systems
 PULSE performs some functions like
 Touch Screen Interface
 Maintaining Sales Figures
 Compiling customer information
 Improved Administrative and Reporting Ability
 Delivery driver routing system improving
efficiency of delivery

19. PULSE Evolution
 Thin client model
 Networked workstations with little independent
processing power
 Collected data and send them over the Internet to
powerful PCs for processing
 Easier to update and secure
 Inexpensive

21. Hyper V-Windows Server
Virtualization
 Dominos pizzas makes and delivers more than 1
million pizzas everyday.
 Hyper V provides support to PULSE
 Hyper V can create virtual machines on x86-64
systems.
 Store servers are critical to receiving orders,
taking payments and scheduling staff
 Domino’s is running Hyper-V on 1,500 servers in
US stores and a few dozen internationally.

22. Hyper V-Windows Server
Virtualization
 The Hyper-V server role in Windows Server
lets you create a virtualized server computing
environment where you can create and
manage virtual machines
 You can run multiple operating systems on
one physical computer and isolate the
operating systems from each other
 With this technology, you can improve the
efficiency of your computing resources and
free up your hardware

23. Benefits
Hyper V
Better reliability
and performance
of store servers
improves online-
ordering process
Increased IT
efficiency
reduces
management
costs
Lower licensing
costs helps boost
franchisees’
bottom lines

24. End Results
 Satisfied, happy
customers
 Increase in
evangelists
 Recognised for fast
and efficient
delivery services