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101 Ways to Improve Your
Communication Skills
Objectives
• Communication
• Techniques
• Listening
• Speaking and Listening
• Speaking and Writing
• General Tips
Communication
• Speaking
– Know what you want to say
– Control Fear
– Stop Talking and Listen
– Think before you talk
– Believe in your message
– Repeat Major Points
– Find Out what your Listener wants
Communication
• Techniques
– Define Acronyms
– Reduce Jargon
– Level Objections
– Use Humor
– Anecdotes and Stories
– Ask for feedback
– Increase your vocabulary
Communication
• Techniques -continued
– Eliminate Audible Pauses
– Enunciate Clearly
– Practice Pronouncing Words Properly
– Exercise Tongue, Jaws and Lips
– Make Eye Contact
– Gesture
Communication
• Techniques -continued
– Pause
– Speak more slowly
– Speak faster
– Vary Your Volume
– Watch your tone
– Record your voice
Communication
• Listening
– Prepare to Listen
– Focus on the Speaker
– Screen Out Distractions
– Concentrate on the Message
– Listen to Tapes while you commute
Communication
• Speaking and Listening
– Ask Questions
– Avoid Daydreaming
– Accept Accents
– Use mind mapping
– Interview
– Complaints
– Telephone
Speaking and Writing
• Key Points
– Write a Purpose Statement
– Outline
– Transfer Negative Emotions to Paper
– Get to the Point
– Explain Abstract words
– Use Absolutes and Generalities Sparingly
Speaking and Writing
• Key Points - Continued
– Ask for what you want
– Use active verbs
– Use gender neutral language
– Cite Source of Statistical Data
– Illustrate with personal examples
– Express Emotion
– Keep it simple (KISS) Method
Speaking and Writing
• Key Points - Continued
– Paint verbal Pictures
– Be Concise
– Support Statements with Details
– Watch Semantics
– Quote Authorities
– Consult Experts
– Suppress emotion
Speaking and Writing
• Writing
– Keep a Journal
– Take notes
– Write personal Notes
– Write Effective business letters
– Use Short Sentences
– Communicate online
General Tips
• Reading
– Read
– Keep up with Current Events
– Read Something Inspirational
– Use the Internet
General Tips
• Non Verbal
– Presence
– Give Nonverbal Cues
– Check Your Posture
– Dress Appropriately
– Smile
– Touch
– Shake Hands Properly
General Tips
• Attitude
– Intend to Improve
– Visualize
– Be flexible
– Be Likable
– Commit to Being Truthful
– Empathize
– Don’t take yourself too seriously
General Tips
• Attitude – continued
– Eliminate Negative Feelings
– Be receptive to New Ideas
– Take Responsibility
– Respect the Other Person’s Point of View
– Recognize the Impact of Stress on
Communication
– Be Real
General Tips
• Attitude – continued
– Check Your attitude
General Tips
• Behavioral
– Laugh
– Use Good Manners
– Recognize Manipulative Behavior
– Recognize Condescending Manners
– Avoid Words that Hurt
– Change Abrasive Behavior
– Handle Disagreements with Tact
General Tips
• Miscellaneous
– Organize Productive Meetings
– Consider Experience Level
– Understand the Importance of Timing
– Present a Good Personal Image
improve_your_communication_skills.ppt

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improve_your_communication_skills.ppt

  • 1. 101 Ways to Improve Your Communication Skills
  • 2. Objectives • Communication • Techniques • Listening • Speaking and Listening • Speaking and Writing • General Tips
  • 3. Communication • Speaking – Know what you want to say – Control Fear – Stop Talking and Listen – Think before you talk – Believe in your message – Repeat Major Points – Find Out what your Listener wants
  • 4. Communication • Techniques – Define Acronyms – Reduce Jargon – Level Objections – Use Humor – Anecdotes and Stories – Ask for feedback – Increase your vocabulary
  • 5. Communication • Techniques -continued – Eliminate Audible Pauses – Enunciate Clearly – Practice Pronouncing Words Properly – Exercise Tongue, Jaws and Lips – Make Eye Contact – Gesture
  • 6. Communication • Techniques -continued – Pause – Speak more slowly – Speak faster – Vary Your Volume – Watch your tone – Record your voice
  • 7. Communication • Listening – Prepare to Listen – Focus on the Speaker – Screen Out Distractions – Concentrate on the Message – Listen to Tapes while you commute
  • 8. Communication • Speaking and Listening – Ask Questions – Avoid Daydreaming – Accept Accents – Use mind mapping – Interview – Complaints – Telephone
  • 9. Speaking and Writing • Key Points – Write a Purpose Statement – Outline – Transfer Negative Emotions to Paper – Get to the Point – Explain Abstract words – Use Absolutes and Generalities Sparingly
  • 10. Speaking and Writing • Key Points - Continued – Ask for what you want – Use active verbs – Use gender neutral language – Cite Source of Statistical Data – Illustrate with personal examples – Express Emotion – Keep it simple (KISS) Method
  • 11. Speaking and Writing • Key Points - Continued – Paint verbal Pictures – Be Concise – Support Statements with Details – Watch Semantics – Quote Authorities – Consult Experts – Suppress emotion
  • 12. Speaking and Writing • Writing – Keep a Journal – Take notes – Write personal Notes – Write Effective business letters – Use Short Sentences – Communicate online
  • 13. General Tips • Reading – Read – Keep up with Current Events – Read Something Inspirational – Use the Internet
  • 14. General Tips • Non Verbal – Presence – Give Nonverbal Cues – Check Your Posture – Dress Appropriately – Smile – Touch – Shake Hands Properly
  • 15. General Tips • Attitude – Intend to Improve – Visualize – Be flexible – Be Likable – Commit to Being Truthful – Empathize – Don’t take yourself too seriously
  • 16. General Tips • Attitude – continued – Eliminate Negative Feelings – Be receptive to New Ideas – Take Responsibility – Respect the Other Person’s Point of View – Recognize the Impact of Stress on Communication – Be Real
  • 17. General Tips • Attitude – continued – Check Your attitude
  • 18. General Tips • Behavioral – Laugh – Use Good Manners – Recognize Manipulative Behavior – Recognize Condescending Manners – Avoid Words that Hurt – Change Abrasive Behavior – Handle Disagreements with Tact
  • 19. General Tips • Miscellaneous – Organize Productive Meetings – Consider Experience Level – Understand the Importance of Timing – Present a Good Personal Image