This document contains the resume of Belal Ahmad Abdullah Abdelhadi. It outlines his personal details such as name, date of birth, and contact information. It also summarizes his educational background which includes a BSc in IT from Al-Balqa' Applied University, as well as a CCNA training course. His work experience is in network engineering roles at two companies since 2011. Finally, it provides an extensive list of his technical, software, and networking skills.

1. Name : Belal Ahmad Abdullah Abdelhadi
Date of birth : August 30, 1988
Gender : Male
Place of birth : Amman
Nationality : Jordanian
Marital status : Single
Address : Amman- Jordan
Mobile :(+962)786412196
Email : belal.abdelhadi@gmail.com
Education
 Pursued a B.Sc. degree in IT, Software Engineering branch in Al-Balqa' Applied
University, Graduated in September 2010 (GPA: 2.37).
Training
 Computer Network (CCNA) for 30 hours (23/Aug/2014 – 20/Sep/2014) from The
Engineers Training Centre.
Experience
 December 2012 – Present: Network Engineer at SHJOON For Information
Technology.
 April 2011 - November 2012: Network Engineer at SKYLIMIT For Information
Technology& Telecommunication.
General skills
 Eager to learn any new technology that can boost my work or add a new value to it.
 Ability to work as a part of flexible team.
 Ability to work under pressure.
 Appreciation of challenging problems.
 Excellent Communication and interpersonal skills.
 Excellent analytical and organizational skills.
 Goal oriented and leadership skills.
 Excellent presentation skill.
Personal information

2. Pre-Sales skills
 Performed support in areas of network and applications for customers.
 Handled the task of assisting senior engineers in leading internal cross-functional
teams and in preparing technical specifications of proposals for prospective
customers.
 Prepare & review detailed request for proposals.
 Prepare products presentation, manual and demos.
 Prepare marketing reports.
 Meet the clients for gathering their current requirements.
 Providing product training and updating the partners.
 Understand the market trend for better sales.
 Prepared the presentations of the products.
 Demonstrated the Product to improve the sales.
 Providing support in designing and pre-sales engineering on Cisco products and
services
 Performing responsibilities of gathering and explaining complex technical concepts
to address customer business requirement
 Responsible for solving complex inter-networked systems like local area network,
wireless, wide area network, and Data Center.
 Playing lead role in system and network designing, pricing, customer presentations
and technical consulting.
 Monitoring sales prospect and develop strategies to maintain strong relationship with
customers.
 Developing account plans and assist the sales team in qualifying and closing specific
customer opportunities.
 Solving the technical queries of the customers.
 Effective communication & interpersonal skills.
 Expertise in business intelligence product offerings.
 Excellent risk management and financial modelling.
 Excellent ability of planning and managing customers.
 Experienced in reviewing, managing and estimate the proposal.
 Excellent ability to exceed client’s expectations.
Technical skills
 Analyze and troubleshoot the customer’s technical issues.
 Providing solutions to the customer by performing low level customizations
 Provide updating & installation for the existing clients.
 Monitor client's machines and applications.
 Interact with the clients regarding support issues.
 Conduct training sessions for the new recruits.
 Manage online customer assistance.
 Cisco Solutions, Microsoft servers.
 Maintenance servers and network issues.
 ISA and Domain Controller.

3.  In depth knowledge of the server and networking environments and details.
 Familiarity with the main industry protocols.
 Extensive experience with IP environments.
 Experience in troubleshooting router, switch and fault-tolerant redundant.
 Environments, configuration, troubleshooting and hardware maintenance.
 Experience working with 3rd party service providers testing and troubleshooting
internet connectivity problems.
 Systems and computer installations Knowledge, Skills and Abilities Required:
o Solid understanding of IP networking and other associated protocols.
o Candidate must have a working knowledge of DNS, SMTP and server
Technologies.
o Solid understanding of WAN protocols.
o Solid understanding of LAN protocols.
o Communication skills (oral and written English).
o Desire to grow and learn new technologies.
o Work effectively in a dynamic and changing environment.
o Strong commitment to customer service.
o Self-motivation and ability to work with minimum supervision.
o Good decision making abilities.
o Flexibility to Support “round-the-clock” operations.
o Flexibility to some travelling.
 Internal Desktop Support Specialist:
o Deploy and configuring PCs, Workstations and Laptops.
o Maintenance, Troubleshooting of Desktop Pc’s, Laptops,
o Operating System Installation of Windows XP/VISTA and Windows 7
o Installation and Raid configuration of Windows server 2003 and 2008.
o Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics tool.
o Explains the exact cause of problem and provided solutions to it.
o Responsible for responding to customer calls on hardware issues.
o Outlook configurations and support. o Hardware and Microsoft support for the
Client machines.
o Installation and configuration of network Printers.
 CCTV Installation, connections and programming.
 IP PABX Configuration.
 SQL/Oracle.
IT fields of interests
 MS Visual studio programming tools.
 Database and database management tools.
 Software engineering.
 Diagnose hardware and software problems, and replace defective components.

4.  Perform data backups and disaster recovery operations.
 Maintain and administer computer networks and related computing environments,
including computer hardware, systems software, applications software, and all
configurations.
 Plan, coordinate, and implement network security measures in order to protect data,
software, and hardware.
 Operate master consoles in order to monitor the performance of computer systems
and networks, and to coordinate computer network access and use.
 Perform routine network start up and shutdown procedures, and maintain control
records.
Accomplished projects
 Install Islamic Science University New Building Networks Infrastructure.
 Install Ebdaa for marketing and hospitality Networks.
 Install KHALIFA International Contracting network and maintenance.
 Install Winter Valley Hotel Computer Networks & and Implement with Hardware
Components.
 Install Telephone System and Computer networks at KETAB manufacturer and
maintenance.
 Install Telephone System and Computer network at European Union mission with
the Department of Correction and Rehabilitation kid’s incidents.
 Install Pachka restaurants computer network and Telephone system.
 Transport and re-installation Servers Rome for AFIA.
 Maintains Eye Hospital Servers Rome.
 Install and maintenance Computer network and IP PABX Telephone System for
NAWRAS company.
 Install and maintain IP PABX Telephone System and Computer network for
ALEdwan Contracting Company.
 Install and maintenance Computer network and PABX Telephone System for The
manuscripts building/University of Jordan company.
Languages
 Arabic is Native Language.
 Good command of English.