Craig.Martin-Resume
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The candidate is seeking an entry-level IT position and has experience providing technical support through previous roles at various companies. He completed the Job Corps Technical Curriculum where he earned an A+ certification and Cisco CCNET certification. He has strong technical skills in operating systems, networking, computer repair and troubleshooting. His goal is to obtain his first career opportunity in a computer environment where he can continue learning and providing customer support.
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Cv for software,web,IT Support,System Engineer
IT Support Engineer with Software & Web Developer
A flexible and professional software Development and web Development graduate with IT Support Engineer overall 4 years’ experience in VB.NET, ASP.NET, C# within web development experience in HTML5, PHP, CSS, including high transactional enterprise e-commerce applications. Expert in full System Development Life Cycle (SDLC).
And also confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems.
Strong, kevin 2015 current
Helpdesk and Desktop Support Professional with a strong record of accomplishment with experience and training, including user support, staff training, capacity planning, and project management within a high-profile and very active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data Management Systems, and practical skills in Training, Management and Supervision, along with a strong and demonstrated customer orientation.
Similar to Craig.Martin-Resume (20)
Craig.Martin-Resume
- 1. 5234 S. Everett Ct. Littleton, CO 80123 Cell: 720-345-2059 Craig Martin craig.martin125@gmail.com Summary I recently completed Job Corps Technical Curriculum. During my time I excelled and obtained great achievements. I am very interested and motivated to work with computers and networking supporting a business and customersolutions. I am a quick learner with excellent troubleshooting skills. I possess great customerservice qualities that include respect and undivided attention for the customer and professionalism. I am dedicated to learn and work in the computer environment and very excited to get my first career opportunity. I adapt well to changing priorities and technical situations while ensure customer services is not overlooked. Technical Knowledge Operating Systems Windows XP, 7, 8, 2003/2008, Citrix XenApp/Desktop,VMware 5.x Cisco IOS, iOS, Android Systems Solutions Windows Systems Support, and some Citrix, VMware, and Cisco Supporting: Microsoft infrastructures, file/print services,Email, HTTP, FTP, CIFS, DNS, DHCP, TCP/IP, Telnet, SSH for LAN/WANs. Router/Switch commands and setup Implementing and Maintaining networks Computer Repair Subnet and IP Address Structure Knowledge of applications including: Microsoft Office, Visio, Virus Removal Languages Some programming using: DOS and Cisco CLI Professional Experience Columbine Computers, Littleton CO – PC Tech Support Business 5/2014 – Present Afterhours Systems Tech – Technical Services Build, repair, and customize PC hardware Assist with software services installs and repair Virus removal, remediation, and PC tuning 3t Systems, Denver Tech Center CO – Systems Support and Technical Services 10/2014 – 2/2015 Tier I – Technical Services Performed NOC and HelpDesk Services Managed multiple tickets and customers environment troubleshooting Citrix and VMware issues Every other week I was on call 24/7 Office Depot, Littleton CO – Tech Center 1/2014 – 8/2014 Tech Service – Technical and Print Services Performed in-store PC hardware and software services repair Assisted with print support services General store duties as required by job role Assist with floor showroom sales and support
- 2. Job Corps, Box Elder – Education Vocational Training 9/2012 – 7/2013 Technical Student – Cisco Network Engineering Apprentice Completion of Networking Computer Technology Courses: IT Essentials: PC Hardware and Software o Trouble Shooting,Maintenance, Preventive, Repair, and Upgrading o How to handle dangers,to self, equipment, and others o Professional Behavior and Communication Skills with Customers o Work based learning Discovery 1: Networking for small office and home business o Routing, Switching and LAN setup for home and small offices o Wi-Fi setup and implementation Discovery 2 o Routing and Switching commands, Internet and ISP Connections o Planning network updates and planning Address Structure. o Configuring and Troubleshooting ISR’s and Switches. o Wiring through attic ceilings, Smart Board installation Sears – Retail 1/2008 – 8/2009 Sales Representative – Hardware and Home Garden Assisted with organizing and inventory of Tools, Lawn, and Garden Center. Built and moved displays as need Customer Service professionaland cash register clerk. Education/ Professional Development Lead-Deadwood High School / 2013 • High School Equivalency Certificate (GED) State of South Dakota • Lead-Deadwood High School Diploma ‘13High School Diploma Job Corp – Box Elder, South Dakota / 2013 – Top Achiever A+ Certification Cisco - CCNET Certification SkillsUSA – 1st Place Award in Regional Technical Challenge - awarded Technical Scholarship Additional Information • Results and quality oriented approach to systems operations management and customer service • Interact and communicate effectively with all levels in an organization. • Strong customer service qualities supporting all IT systems and business operations • Excellent team player and extremely personable with strong integrity, respect,and professionaltraits. • Exceptional technical and troubleshooting skills in concentrating on security, reliability, and performance solutions. • 1st Place in Job Corp Chess competition • Working on CCNA certification References available upon request