The document is a resume for D.Arunothayam seeking a job in a professional environment where he can apply his technical skills and grow in his career. It outlines his educational qualifications including a B.E. in Computer Science and Engineering. It also details his work experience as a System Administrator, Remote Support Engineer, and Desktop Support Engineer. It lists his responsibilities, technical skills, and personal details to support his job application.

1. CAREER OBJECTIVE
To work in a firm with a professional work driven environment where I can utilize and apply
my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling
organizational goals.
BASIC ACADEMIC CREDENTIALS
Qualification Board/University Year Percentage
B.E (Computer
Science and
Engineering)
E.S College of Engineering and
Technology,
Villupuram.
2009-2013 63%
HSC Siga Higher Secondary School ,
Villupuram.
2009 60%
SSLC Govt Higher Secondary school,
Vikravandi.
2007 65%
CURRENT EMPLOYER
Company : CSC India Pvt Ltd.
Payroll : Experis IT Private Limited
Position : System Administrator
Period : June 2015 To Till date
Responsibilities
 Perform the tasks of providing support to remote and on-site installation of products
 Installing and configuring computer hardware operating systems and applications;
 Monitoring and maintaining computer systems and networks;
 Talking staff or clients through a series of actions, either face to face or over the
telephone to help set up systems or resolve issues;
 Troubleshooting system and network problems and diagnosing and solving hardware
or software faults;
 Remote desktop connectivity applications like Dameware, Bomgar and Windows
Native tools
 Experience on chat support to the International user.
D.Arunothayam
B.E ,Computer Science and Engineering
Contact No. : - 9629942558
E-mail :- darun28raina@gmail.com

2.  Knowledge on active directory.
 Experience on OU movement, Profile Renaming and drive space increasing.
 Experience installing software, patches, updates on Desktops, Laptops, and Servers.
 Configure outlook and troubleshoot various outlook issues.
 Knowledge on SNOW and BMC Remedy Ticketing Tool.
 Knowledge on Create, Close, Routing and update Tickets.
 Updates Trouble Tickets.
 Disciplined, systematic problem solving skills.
 Providing support, including procedural documentation and relevant reports;
 Supporting the roll-out of new applications;
 Setting up new users' accounts and profiles and dealing with password issues;
 Responding within agreed time limits to call-outs;
 Working continuously on a task until completion (or referral to third parties, if
appropriate);
 Prioritizing and managing many open cases at one time;
 Rapidly establishing a good working relationship with customers and other
professionals, e.g., software developers;
LAST EMPLOYER
Company : Onward eServices Limited
Position : Remote Support Engineer
Period : Dec 2014 To May 2015
Responsibilities
 Provides remote support to clients
 Performs remote troubleshooting and resolution to address
 Configure Microsoft outlook & Troubleshooting MS Outlook Problems
 Repair PST and retrieve the mails using barracuda tool.
 Configuring printer drivers
 Downloading and Installing daily updates for Anti-Virus.
Installation of software's like Ms-Office, Installing Latest Updates.
 Troubleshooting & Installation of various software.
 Installing & Configuring Local/Network printers and troubleshooting of them on
network.
 Configuration of OU Movement and Profile renaming.
 Knowledge of drive space increase in server.
 Troubleshooting knowledge of IE related issues and settings.
 Troubleshooting knowledge of Java related issues.
 Prepares status reports and recap emails as necessary.
 Updates Trouble Tickets.
 Improves professional and technical knowledge

3. VM Ware Knowledge:
 Schedules and coordinates level-appropriate maintenance.
 Expertise in Creates and maintains customer loyalty by serving customers above and
beyond their expectations.
 Responsible for OS Support, patches and upgrades.
 Virtual memory defragmentation issues.
 Share folder Replications.
 Responsible for VDI remote connection.
 Experience in troubleshoots and resolves VDI issues.
 Experience in VSphere console.
 Troubleshoots VDI issue using console mode.
 Perform VDI reset and migrate using VSphere tool.
EXPERIENCE
Company : Hcl Info systems Ltd
Position : Desktop Support Engineer
Period : Sep 2013 to Nov 2014
Responsibilities
 Troubleshooting & maintenance of PCs & Installation of various software.
 Installation of device drivers & hardware components.
 Installation of Windows XP professional and 7&8 for users and Windows Server
2003 for Admin users and troubleshooting various issues.
 Implementation of LAN & Assigning IP Addresses through TCP/IP service,
 Downloading and Installing daily updates for Anti-Virus.
 Installation of software's like Ms-Office, Installing Latest Updates.
 Partitioning& Formatting hard-drives using NTFS/FAT file system.
 Installation of Software and Hardware peripherals.
 Installation of Software and Hardware peripherals.
 Installing & Configuring Local/Network printers and troubleshooting of them on
Network.
 Maintaining Records of Hardware tools, Software CD's, Computers, Printers,
Scanners, and Server Machines
 Trouble shooting of Hardware, Network & Internet problems.
 Knowledge in Router and Switches.
 Installation & configuration of LAN & trouble shooting the System Hardware
related problems.
 Configure Microsoft outlook & Troubleshooting MS Outlook Problems.
 Configuring printer drivers.
 Domain configuration of client pcs.
 Remote support through Net meeting, Remote Handling Calls.
 Handling various hardware related calls for Desktops and printers.
 Taking care of printer issues such as Printer tonner issue, paper jam.

4. IT PROFICIENCY
 Operating system : Windows xp, Windows 7, Windows Server 03, Linux
 Package : Microsoft Office
 Language : Basic C,C++
 Scripting Language : HTML,CSS, JAVA Script.
 Area of Interest : Computer Hardware & Networking Technology
 Technical Certification : DCA,CCNA(course only)
PROJECTS REPORT
 Fast Data Collection in Tree based Wireless Sensor network
CO-/EXTRA –CURRICULAR ACTIVITIE
 Participated in symposium activities in our college and Participated in national level
symposium in various colleges.
 To attend the national level workshop in various college.
 Participated in JRC in my schooling days.
INTERPERSONAL SKILL
 Ability to rapidly build relationship and set up trust.
 Confident and Determined.
 Ability to cope up with different situations.
PERSONAL DETAILS
 Father’s Name :- R.Devaraj
 Permanent Address :- Dhanalashminagar,
Vikravandi,
Villupuram (TK)
Pin: - 605652
 Date of Birth :- 14thMarch 1992
 Language Known :- English & Tamil
 Marital Status :- Single
 Nationality/Religion :- Indian / Hindu
 Interest & Hobbies :- Internet browsing ,Playing Cricket, Listening to Music
DECLARATION
I do hereby declare that the above information is true to the best of my knowledge.
Place: D.Arunothayam
Date:
(Signature)