This document is a resume for RAVISHANKAR S.MISHRA seeking a middle or managerial position in technical support. It summarizes his objective, technical skills including experience installing various operating systems and servers. It details his work experience of over 10 years in roles like system administrator and senior hardware engineer for companies like ORVILLETECHONOLIGES and WORDSINFOCOM PVT. LTD. It also lists his educational qualifications and personal details.

1. RAVISHANKAR S.MISHRA.
A/102 Gayatri Darashan Bldg. no 1
Near Sarswati School;
Tuling Road, Nallasopara (e)
Mob: +91 9321913784
Mail ID: s.ravi.mishra@gmail.com
Objective
Highly motivated Technical Support professional. Strong verbal, listening and written skills. Comfortable in
interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately,
and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales,
customer service, and supervision. Committed to quality and excellence,
Seeking middle and Managerial / Consultancy position in Windows System Administrator or Technical Support
With reputed and Leading Organizations.
Technical Skills
 Installation of operating systems like Windows 98, 2000, XP, Vista, Windows 7 and Windows 8, Linux, Mac
OS 10.8.2, 10.8.3 and 10.8.4.
 Installation of Server operating systems like Windows NT Server, 2000, 2003, 2008 and 2012 and Linux
server, Mail server.
 Installation of Software and Hardware firewalls.
 Installation of Active Directory, DNS, DHCP, FTP, PRINT, Servers.
 Up gradation of Windows Server 2003 to Windows Server 2008.
 Installation and Managing Microsoft Exchange server 2007 and 2010.
 Maintaining Active Directory infrastructure in entire forest.
 Creation and Managing Groups and User accounts and Organization Units.
 Assigned Share and NTFS permissions to Users as per the project request.
 Configuration of DHCP Server and assigning IP addresses to client hosts.
 Configuration of FTP Server & Print Server, to maintaining the shared folders in the Organization.
 Installation and configuration of IIS, RIS and WDS.
 Installation and Configuration of WSUS.
 Creation and editing of Group Policies and applying its in Domain.
 Installation of all (General and Graphical) types of Application Software’s.
 Backup of data with NT Backup and Backup applications.
 Installation of NetApp storage.
 Installation and configuration of NFS, Samba and Apache server.
 Installation and configurations of MacAfee EPO servers.
 Troubleshooting of all Workstations, Desktops, various Severs and Laptops.
 Setup of switches and Hub based Networks, Configurations of Wireless Routers.
 Installation and configuration of Virtual servers 2005/2008, Hyper V and VMware servers.
 Configuration of Microsoft Outlook 2003, 2007 and 2010, Microsoft Outlook Express mail settings.
 PC Assembling, hardware Components Installations using the Third party tools and utilities.
 Crimping Cross and Straight cables using RJ45 Connectors.
 CICSO (Basic) Routers & Switches Configuration.
 Installation and managing All types of Anti-Virus software’s
Products Experience
 IBM Eserver X series 346 servers and IBM Eserver X series 336 servers.
 HP Proliant BL460c Blade servers.
 HP Proliant GL 360 G6 and DL 380 G6 Storage servers.
 HP Storage works X9300 servers.
 HP Storage works MSA 2000 SAS box.

2.  HP xw6000, HP xw6200, HP xw6400, HP xw6600 Workstations.
 IBM A Pro, IBM M Pro, IBM Z Pro Workstations.
 Dell T 5400 Workstations.
 Harmonic Media Grid Storage servers.
Work Experience (Total Work Experience is 10 years)
ORVILLETECHONOLIGES: (2009–Still Working)
 Company Profile:- ORVILLETECHONOLIGES is an IT firm undertaking making of website, Seo work, Link
building, Mass mail marketing. Web site: www.orvilletechonoliges.com
Role -: System Administrator. Team Size -: 10
Responsibilities -:
 Providing 24X7 Supports to Client.
 Maintaining 80 Workstations of HP and Dell.
 Installation of windows XP, windows 7, Windows 8 (32 and 64)
 Migration of Operating Systems from Windows XP to Windows 7.
 Managing of Proxy server and Application servers.
 Installation of all servers operating systems like 2003 and 2008 servers.
 Managing Active Directory and DNS, DHCP, FTP, Print servers.
 Creation of Users and Computers in ADS.
 Creation of Group Polices and Implementing.
 Installation all applications using Adobe Creative Cloud.
 Installation of All types of Plugins which related with Editing and Graphical Applications.
 Installation and maintaining Microsoft Outlook & Outlook Express.
 Installation and maintaining of all virtual servers and VMware Servers and Workstation.
 Managing SAN servers’ of omneon mediagrid and Isilon Storage servers.
 Managing 1 Gig and 10 Gig Fiber Optical and Network switches.
 Managing Aspera servers of Data Transferring servers.
 Managing Cinegy Ingest servers of Media Capturing servers.
 Managing Antivirus servers and WSUS.
 Providing Remote support to other locations.
 Attending all support issues and technical calls for the entire infrastructure using Remote applications
 Coordination with Clients and supported vendors.
 Creations of All Technical Documentations and Inventories.
WORDSINFOCOM PVT. LTD: (2007–2009)
 Company Profile: - WORDSINFOCOM PVT. LTD. is subtitling , dubbing and media company and I was
looking after all its server and desktop problem and also other problem related with media, subtitle, font
and access control device Web Site: www.wordsindia.com
Role -: Senior Hardware and networking engineer. Team Size -: 15
Responsibilities -:
 Maintaining 450 Workstations like IBM, HP, Dell and MAC pro.
 Installation of all servers operating systems like 2003 and 2008 servers.
 Installation of windows XP (32 and 64) windows 7.
 Maintaining more than 200 HP Proliant BL460C Blades and 100 IBM servers Series 336.
 Managing 4 HP Proliant GL 360 G6 servers for Server Attached Storage (SAS).
 Managing Active Directory and DNS, DHCP, FTP, Print servers.
 Creation of Users and Computers in ADS.
 Creation of Mail id and Mailing Group as per project needs.

3.  Access given as per the projects to the user In ADS.
 Managing Share and NTFS accounts permissions on Domain by using ADS infrastructure.
 Management Data Backup & Restoration. Using NT Backup and Backup Applications.
 Installation of all Animation Applications (Autodesk- Maya, 3DS-MAX, Adobe)
 Backup utility, shared folders, User Authentications, RIS, IIS, DHCP.
 Installation and Maintaining of McAfee Virus Scan Enterprises 8.5 version.
 Installation and managing McAfee EPO 4.5.0 server.
 Installation and maintaining Microsoft Outlook & Outlook Express.
 Deploying security for user, Data restoration.
 Installation and maintaining of all virtual servers and VMware Servers and Workstation.
 Managing SAN servers’ checklist of HP, Fusion and Isilon Storage servers.
 Installation of accounting applications like Tally and FACT Servers.
 Troubleshooting both hardware and software problems on Level 2 Support.
 User & Group creation and administration of rights on Web Mail server.
 Attending all support issues and technical calls for the entire infrastructure using Remote applications.
 Maintaining Networking Devices, Crimping, Security and Sharing Etc.
 Using ACRONIS and RIS Application for Windows installation through network.
 Migration from windows to Linux.
SIAMAG SYSTEM: (2005–2007)
Company Profile: - Indian based IT Company, provide IT services in Government and Public Sectors
In India. Company Web Site:
Clients : Accenture, NCR
Role -: Technical Support Engineer. Team Size -: 15
Responsibilities -:
 Managing User Accounts, Groups, and Domain by using AD infrastructure.
 Installation & Maintaining of MS Outlook and Outlook Express.
 Backup utility, shared folders, User Authentications, RIS, IIS, DHCP.
 Installation & Maintaining of all Types of Windows, MS Office, and all necessary Applications.
 Installation & Maintaining of CA (Computer Associates) Antivirus and DSM Applications.
 Installation & Maintaining of HP / Epson DeskJet, All in One, & Network Printers.
 Installation of SAP Net Weaver & SAP Supported Applications.
 Maintaining Networking Devices, Crimping, Sharing Etc.
 Support for APC UPS, Call logging with APC for Service.
 Call Logging in MCGM Help Desk application for Further Necessary Service.
EEZZEE BUSSINESS MACHINE: (2002–2005)
Company Profile: - Indian based IT Company, provide IT services in Government and Public Sectors
In India. Company Web Site:
Role -: Customer Support Engineer. Team Size -: 35
Clients : Catering college, Milton Plastic Ltd, Andromeda marketing Ltd, hotels and event management
company like royal garden and fountain head, North Kanara GSB bank, bank of India, Indian oil, Amartara
Plastic, Crystal India
Responsibilities -:
 Managing User Accounts, Groups, and Domain by using AD infrastructure.
 Installation & Maintaining of MS Outlook and Outlook Express.
 Installation & Maintaining of all Types of Windows, MS Office, and all necessary Applications.
 Maintaining Networking Devices, Crimping, Sharing Etc.
 Installation & Maintaining of all Types of Windows, MS Office, and all necessary Applications.
 Installation & Maintaining of CA (Computer Associates) Antivirus and DSM Applications.

4.  Installation & Maintaining of HP / Epson DeskJet, All in One, & Network Printers.
Academic Qualification
 Passed S.S.C from SSC Board Maharashtra.
 Passed H.S.C from HSC Board Maharashtra.
 Passed Bachelor of Commerce from distance education
Professional Qualification
 MCITP from Mahajan Computer
 Completed 2 Years Hardware and Networking Diploma from Raj Computers
 Completed MCSE & CCNA Course from Raj computers Mumbai.
Personal Information
 Date of Birth : - 24th December 1980.
 Marital Status :- Married
 Languages Known : - English, Hindi, Marathi and Gujrathi.
 Nationality :- Indian
 Gender : - Male

Strength
 Possibility is the spelling of Success for me.
 Fully Confident, Determined.
 Active Participation.
 Believes in Positive Attitude.
Hobbies
 Reading Books
 Listening music.
 Playing Crickets & Foot ball.
 Driving.
Declaration
 I hereby declare that all the above information given is true and correct to the best of my knowledge and
belief.
Date : YoursTruly
Place : (Mr.RAVISHANKARS.MISHRA)