This document contains the resume of Jagadeesha H.P. It summarizes his objective to pursue a career in system administration. It details his 8+ years of experience in IT with roles supporting Windows servers, Active Directory, backup systems, and desktop troubleshooting. He provides information on his educational background of a Sociology degree and technical certifications as a Microsoft Certified Professional. Contact information and personal details are also included.

1. Jagadeesha H.P
#66/3A SVS Building, Srishyla, T Dasarahally
Bangalore-560057
Cell No:-9740262631 Email ID: hp.jagadeesha@gmail.com
Objective
To pursue my career in the field of System administration and contribute towards the organization goals
Technical Skills:
 Installation, configuration and administration of Windows 2003 and 2008 and 2012 Servers
 Installation and configuration of DNS and DHCP Servers
 Creating & managing of Users, Groups, Origination Units and Sites etc
 Managing and assigning permissions with user accounts and groups
 Implementing and administering of Share folder and NTFS Permission
 Implementing and managing of LTO4/5 Auto/manual loader for Backup and Restore
 Managing MSA and Web sense URL web filtering proxy server
 Blackberry trouble shooting for enterprise levels
 Installation and Configuration and troubleshooting of E-Mail Client – MS Outlook
 Installing, configuring and troubleshooting of client Operating Systems
 Installing, configuring and troubleshooting of Desktop Hardware and Software
 Installing, configuring and troubleshooting of scanner, network printer and MFDs
 Installing and managing of Audio/Video conferencing device like TANBARG/POLYCOM/CISCO etc
 Using remote tools like DameWare, Team viewer, Join me utilities and RDP for remote installations and
troubleshooting desktops and servers
 Monitoring and co-ordination with MPLS and Lease line vendors for the infrastructure
 Basic knowledge on VMware ESXI 5.0
Professional Experience Details:
1) Wipro Infotech
DTZ International Property Advisors Pvt Limited (June 2014 – Till Date)
Job Responsibilities:
 Working on, windows server 2003,2008 and 2012
 Supporting Server Hardware Using Dell DRAC
 Responsible for Server Health Checks for branch
 Creating new user in AD and granting required folder permission as per the requirement.
 IT policy/procedure induction to new Joiner
 Managing user IN/Exit process in AD, application and folders
 Managing File server folder/file permission as per the project requirement
 Managing Daily/weekly/monthly Backup/restore for India region
 Managing Websense URL filtering as per the user request after analyzing
 Monitoring MPLS and Leased line for bandwidth utilization
 Monitoring for VM’s in ESXi server for resource utilization
 Working in Active Directory ,DHCP ,DNS & Backup
 Creation of new user email IDs in exchange server
 Responsible for Blackberry handheld issues (Activation, Password reset, Synch issue etc) for India and
Middle East region
 All Kinds of Desktop / Laptop 3rd line support
 Supporting clients and solving problem by Manage Engine ticket System
 Performing Backup task for Servers via Symantec Backup Exec & DPM application

2.  MPLS & Lease Line Vendor coordination
Successful Projects:
 Office 365 and Airwatch migration
 Successfully implemented Manage Engine Service desk Plus for ticketing system
2) RPS Technology PVT Ltd.
a) DTZ International Property Advisors Pvt Limited :( March 2011 to Jun 2014) Server Engineer
Job Responsibilities:
 Working on, windows 2003 & windows server 2008 server
 Responsible for Server Health Checks for branch
 Supporting Server Hardware Using Dell DRAC
 Web Sense URL filtering, configuration and handling
 Working in Active Directory ,DHCP ,DNS & Backup
 Creation of new user IDs & Groups in Active Directory
 Creation of new user email IDs in exchange server
 Creation of new user IDs in BES server & Airwatch account, assigning the IT policy & configuring the
Blackberry & Airwatch account in personal Mobile
 Maintaining File, Print, Antivirus and Backup severs for INDIA OU(5 sites)
 Supporting clients and solving problem by Manage Engine ticket System
 Knowledge on basic troubleshooting of VMware esxi 5.0 & VMware Servers
 Performing Backup task for Servers via Symantec Backup Exec & DPM application
 Problem determination and resolution within Expected time frame
 Ability to quickly analyze & diagnose the problem
 Installation, Configuration and troubleshooting the applications like MS office, Antivirus, Lotus Auto cad
LT, 2008 and 2009
 MPLS & Lease Line Vendor coordination
b) ING Vysya bank PVT Ltd. (Sep 2008 to Mar 2011) Server Engineer
Job Responsibilities:
 Support existing infrastructure and assist in development of network solutions
 Maintaining almost Servers Hardware support in ING Bank
 Maintaining IBM X-Series Servers ,HP DL360G5,ML350, DELL Power edge Servers
 New Server Installation and configuration
 Working in Active Directory ,DHCP ,DNS & Backup
 Creation of new user IDs & Groups
 Configuring different levels of RAID & Troubleshooting
 Configuration& Troubleshooting of Local printer and Network printers
 ADS user maintenance and Microsoft Outlook 2000, 2003 & 2007
 NT Backup (DDS 4)
 Installation and trouble shooting in MS SQL 2000 &2005
 Different types of server maintenance
 Remote desktop support for using Real VNC, Dame ware, Team viewer and remote desktop
 Configure resources such as users and printers
 Supported over 200 systems in a mixed windows environment (95/98/NT/2000/XP/2003)
 Installation and troubleshooting of various H/W & N/W devices
 Evaluating new software/hardware to determine compatibility with existing technologies
 Troubleshooting and installation all kind of Laptops Supporting clients and solving problem by BMC
Remedy ticket

3. 3) Adonis India PVT Ltd. (April 2007 to Aug 2008) Customer Support Engineer (Field Engineer)
Job Responsibilities:
 Support existing infrastructure and assist in development of network solutions
 ADS user maintenance and Microsoft Outlook 2000, 2003 & 2007.Outlook express
 System assembling and maintenance
 Configure resources such as users and printers
 Installation and troubleshooting of Windows 98/2000/XP/2003
 Installation and troubleshooting of various H/W & N/W devices
 Installations of network Cables(Wired & Wireless)
 Troubleshooting and installation all kind of Laptops
4) RCS Technology PVT Ltd. (June 2006 to Mar 2007) Customer Support Engineer (Field Engineer)
Job Responsibilities:
 Support existing infrastructure and assist in development of network solutions
 System assembling and maintenance
 Monitor systems, Networks and performance
 Configure resources such as users and printers
 Installation and troubleshooting of Windows 98/2000/XP/2003
 Installation and troubleshooting of various H/W & N/W devices
Summary of Experience:
 8+ years of experience in computer IT
Educational Qualification:
Degree in Sociology, Sri Adi Chunchangiri first grade college, CR Pattna, Hassan 2003-2006
TCH, Nehru Smaraka Vidya Kendra, Jayanagar, Bangalore 2000-2002
PROFESSIONAL CERTIFICATIONS
MCP: Microsoft Certified Professional, MCP ID: 7690003
Wipro Server Certified & attended L3 Server Training
Personal Details:
Date of Birth: 20th September 1981
Nationality: Indian
Languages known: English, Kannada and Hindi
Passport Status: Yes (Passport No - K7138127)
Place: Bangalore Jagadeesha H.P