This document contains a resume for Murari Kumar Choudhary seeking a position as a technical support engineer. It lists his contact information and over 5 years of relevant experience in roles supporting data center operations, server and network maintenance, desktop support, and troubleshooting various software and hardware issues. It also provides details of his technical skills and qualifications, including various networking, operating system, software, and IT certification.

1. Murari kumar Choudhary
Mobile No: - +91-7210427881
8459487562 MID-7717927
E-mail – Choudhary.murari@yahoo.com
Total Exp-5 Years
Key Skills
 Prepare Data Center Operation processes based on ITIL and enforce in to practice.
 Routers (Cisco 2600, 3845,3900), Cisco Switches(4507 and 6509)
 Maintenance the Server (P-series, x-series, Blade server & Flex server), Network devices, (Router,
switches, firewall,) IBM storage devices.
 Maintain the switch cabling & Network cabling.
 Monitoring all servers with HMC tool, Negovis tool & PMU dashboard.
 Vender follows up & logs the case in IBM.
 Check the environment temperature in DC area.
 Prepair all checklists & Assets Management.
 Connect on video call conference.
 Monitoring Storage IBM v7000 & Netapp.
 Network monitoring through PRTG Traffic Grapher tool.
 Maintain IBM tape library.
 Physical Check all network devices (Checkpoint, Firewall, Radeware, Cisco switches, Router, Juniper
network device, etc..)
 Configuring system, installation and troubleshooting of windows(Client)XP,win7,Win8,Vista &
(Server) 2003,2008,2012,RHEL 6.0 & 6.3.
 Handle the network setup of windows 2000, 2003 server and windows XP.
 Installation configuration and maintenance of Windows 2000 Professional and Windows XP on desktop
machines and troubleshooting of application related problems.
 Configuration of system support roles like ADS, DHCP, DNS, and File Server, RIS etc. on Windows
2000 Server,Windows 2003 server & server 2008 r2.
 Troubleshooting of problems related to systems and network connectivity.
 Sharing systems and network resource.
 TCP/IP, LAN/WAN, WINS RAID, RAID, Group policy, IIS, RIS, Back-up and Restore. Network security
and Active Directory in windows 2000 server and windows 2003 server.
 Configuring & Troubleshooting OUTLOOK (2year) & LOTUS NOTES(2years) client base.
 Backup and Restore server file.

2.  Work on VMware.
 Reset User ID & password in Active directory.
 Working on Ticketing tools (Remedy,Tivoli & CCM).
 Local & Network Printer Configuration, installation & Troubleshooting.
 Installation, configuration and maintenance of antivirus on server and client machines, applying
patches and antivirus.
 Provide Remote support to the users through the tools like Remote Desktop, Remote Assistance, Team
viewer, Ammy Admin ,VNC etc.
 Maintaining data center, cc tv camera & DVR.
 Inventory all IT Assets.
 Resolve hardware related problems-Laptop & Desktop (HP, Dell, Lenovo etc.)
 Blackberry & Samsung notes email configuration, backup & Restore.
 Vender follows up & logs the case in HP, DELL, and SONY.
 Physical Check all network devices (Checkpoint, Firewall, Radeware, Cisco switches, Router, Juniper
network device, etc..)
 Summary of Technical Qualification
 Operating Systems: Windows Client XP,win7,Win8,Vista and Windows server 2003,2008, 2008 r2,
Server 2012. RHEL6.0 & 6.3
 Network Management: Active Directory, DNS, WINS, DHCP, Terminal Services, Group Policy and NAT
 Network Devices- Cisco switches, Router, WI-FI.
 Remote Access: RAS, VPN, Ammy admin, Team viewer, VNC.
 Remote Installation: Windows 2003 using RIS
 Ticketing Tool- Remedy, CCM & TIVOLI.
 Printing: Print Server/USB/Parallel interfaces
 Anti virus : McAfee, Symantec , Avast ,Quick heal
Career Objective
Looking for a challenging position for Technical support Engineer in a dynamic environment that encourages growth and
excellence with the opportunity to work on different projects involving latest technologies.
Professional Experience
INFOSYS India private ltd (Off roll Employee) Duration: -1st June 2013 - till date
On roll employee – Acliv technologies Pvt ltd. Designation: - Technical Support Engineer
Handle Project

3. Project-MCA21
Site: - Tata communication Pvt ltd. (DATA CENTER)
Work Profile: - Technical Support Engineer (Team lead)
Total Team Size: - 4
 Using CCM & Tivoli tool ticketing purpose for closing the Incident with ITIL process.
 Routers (Cisco 1800,2500,2600, 3845,3900), Cisco Switches(2960, 3750,4507 and 6509)
 Maintenance the Server (P-series, x-series, Blade server & Flex server), Network devices, (Router,
switches, firewall,) IBM storage devices.
 Work on VM ware.
 Preparation of Physical Servers and OS Installations
 Installation & Removal of equipment in Server Rack
 Control Data Center Access & keep track of access Records.
 Control Data Center Equipment Inventory & Asset movements
 Reports to the Supervisors or Emergency Task team at the event of any disaster.
 First level support to any incident at Data Center
 Inform the System Administrator for any incident at Data Center for Hardware and software
 Monitor Backup Jobs & Maintain the Backup Tapes
 Observes alerts from monitoring systems and take appropriate actions.
 Integrate new servers into existing infrastructure environments and ensure compliance to
company policies and procedures while performing systems engineering functions.
 Coordinate with third party vendors on preventive and corrective maintenance activities for
all facilities and infrastructure hosted in Datacenter.
 Provide regular reports of IT operations support activities to management for review and
 decision making
 24/7 Datacenter Monitoring. Maintaining the Computer Control Room operating -
 Environment (A/Cs, U. P. S., Temperature, Humidity, etc...)
 Cabling laying and termination
 Maintain the switch cabling & Network cabling.
 Monitoring all servers with HMC tool, Negovis tool & PMU dashboard.
 Prepair all checklists, Assets Management with Rack details.
 Physical Monitoring & Console through Management Monitoring Storage IBM v7000 & Netapp.
 Network monitoring through PRTG Traffic Graphic tool.
 Physical Check all network devices (Checkpoint, Firewall, Radware, Cisco switches, Router, Juniper
network device, etc..)
Previous Experience
• Progressive InfoVision PVT ltd
Site- Olympus medical system India pvt ltd. Duration: - 1st
Sept 2012– 31th
may 2013
Sony Entertainment network.

4. Designation: - Technical Support Engineer (L2)
Total Team Size: - 1
Reason Job change- better opportunity to learn in DATA CENTER.
Roles and Responsibilities
 Configure and implement of Company standard applications.
 Solving day to day problems of Network , Server, Laptop & Desktop .
 Prepair all checklists & Assets Management.
 Solving day to day problems of Network , Server, Laptop & Desktop .
 24x7 support in case any service down/connectivity issue for and maintain SLA.
 Configure and implement Remote Access Solution: VPN, Mails on blackberry.
 Preparation of Physical Servers and OS Installations
 Upgrade Ms Office & Windows & as per company requirement.
 Troubleshooting of Remote location problems through remotely software (Ammy admin & Team
viewer).
 Troubleshooting of problems related to systems and network connectivity.
 Managing User accounts using Active Directory.
 Install new desktop & Laptop & Configure company standard all application.
 Managing Printers local & Network printer.
 Implementation of Wi-Fi network in Customer site.
Previous Employer
Progressive InfoTech PVT ltd
Site-ITC LTD. ( LIFE TIME RETAILING Business.) Duration: - 9th
April 2012 – 31th
August 2012
Designation: - Technical Support Engineer (L1 & L2)
Total Team Size: - 6
Reason Job change-Contract End.
Roles and Responsibilities
 Responsible for Desktop & laptop hardware & software Issue.
 Take the backup for all servers on daily & Monthly basis.
 Using Remedy tool ticketing purpose for closing the Incident with ITIL process
 Monitoring all network devices thru MRTG.
 Configure and implement of Company standard applications.
 Maintain the switch cabling & Network cabling
 Work on video call conference.
 Prepair all checklists & Assets Management.
 Solving day to day problems of Network , Server, Laptop & Desktop .
 24x7 support in case any service down/connectivity issue for and maintain SLA.
 Configure and implement Remote Access Solution: VPN, Mails on blackberry.

5.  Managing User accounts using Active Directory.
 Install New desktop & Laptop & Configure company standard all applications.
 Managing Printers local & Network printer.
 Implementation of Wi-Fi network in Customer site.
Previous Employer
• Team Computers PVT LTD.
Site – Aon Hewitt Duration –21th
Dec 2010 to 4th April 2012
Designation – Technical Support Engineer(L1)
Total Team Size – 20
Reason Job change-Contract End.
Responsibilities –
 Configuring system, installation and troubleshooting of windows XP,win7,RHEL 6.0.
 Using Remedy tool ticketing purpose for closing the Incident with ITIL process.
 Mails configure on blackberry & notes.
 Configure and implement of Company standard applications.
 Connect on video call conference.
 Work on Active directory.
 Worked on LOTUS Notes & Outlook Troubleshooting & Configuration.
 24x7 support in case any service down/connectivity issue for and maintain SLA.
 Configure and implement Remote Access Solution: VPN, Mails on blackberry
 Prepair all checklists & Assets Management.
 Install new desktop & Laptop & Configure company standard all application.
 Managing local & Network printer.
 Implementation of Wi-Fi network in Customer site
Professional Certification
 MCP Certificate (Microsoft Certified Systems Professional)
 MCSE from IACM(South ex-1) in New Delhi
 CCNA Completed from IACM (South ex-1).
 A+, N+ Completed from IACM (South ex-1).
Academic Qualifications
 Graduate from Patna University (Patna) In 2006-2011 .
 Intermediate from R.M College (Saharsa) In 2003- 2005.
 High School from Public high school Pratapganj (Bihar) in 2003.
Personal Details

6. Father’s Name : Lal Bahadur choudhary
Date of Birth : 21-01-1989
Gender : Male
Marital Status : Unmarried
Nationality : Indian
Hobbies : Listen Music, Playing Cricket, Net surfing.
Mobile 7210427881,8459487562
Preferred Location : Delhi NCR,(All over India)
Date:- Signature
Murari Kumar Choudhary.

7. Father’s Name : Lal Bahadur choudhary
Date of Birth : 21-01-1989
Gender : Male
Marital Status : Unmarried
Nationality : Indian
Hobbies : Listen Music, Playing Cricket, Net surfing.
Mobile 7210427881,8459487562
Preferred Location : Delhi NCR,(All over India)
Date:- Signature
Murari Kumar Choudhary.