Rajesh seeks a challenging position applying his technical and analytical skills. He has over 2 years of experience as a Desktop Support Engineer handling tasks like software installation, hardware troubleshooting, network configuration, and remote issue resolution. He is CCNA certified and knowledgeable about topics such as routing, switching, Linux, and network cabling. His current role involves managing over 120 PCs, configuring printers and routers, and coordinating with other IT teams to solve complex issues.

1. RAJESH R
Contact & Skype Id :+91-8098707021
E-mail Id: Rajeshashwin05@gmail.com
OBJECTIVES:
To secure a dynamic and challenging position in an organization where my technical
and analytical skills would be applied for the betterment of the organization.
SUMMARY OF EXPERIENCE:
 2+years of IT experience as Desktop Support Engineer.
 Experience Soft Switch controlling, maintenance.
 Working in Routing and switching Network to handle Skype call over IP.
 Strong interpersonal skills with ability to work as an individual and as a team player
and can interact with end-users, managers, and technical.
 Handle multiple tasks and delivering high levels of customer satisfaction and flexible in
work schedules and possess good learning new technologies, systems and procedures.
CERTIFICATION:
 CCNA –Cisco Certificate Network Associate (Cisco ID :- CSCO12696515)
PROFESSIONALDEVELOPMENTS:
NETWORKING:
Routers Handled: Cisco routers (2500, 2620XM, SG300-28), Catalyst Switches (2960-24).
Routing: Static, RIP V1/V2, EIGRP,OSPF, and Redistribution.
Switching: VLAN VTP,Inter VLAN and Spanning Tree protocol.
Linux: Installing and configuring Linux operating systems like Ubuntu, Red Hat.
Tools Handled: Wire-shark packet capture & analysing tool, VMware Workstation.
Knowledge: Cabling, IPv4, IPv6, Sub-netting, Telnet, SSH.
HARDWARE:
 Computer assembling and maintenance,
 Troubleshooting hardware and software problems.
 Installing and configuring the peripherals, components and drivers.
 Installing software and application to user standards.
 Installing Printer & Scanner and Monitor Repairing and Service.

2. EXPERIENCE:
Magnanim systems 27 May 2014 – Present
Job Title: DesktopSupport Engineer Puducherry
 installation and configuration of Windows based operating systems (Windows 7, 8, 10 & server 2008, 2012)
 Handling Microsoft outlook configuration, Outlook data backup, restore & troubleshooting
 Configuring Services like DNS, DHCP and troubleshooting IP address conflicts.
 Managing domain account controls such as creating domain ID, password reset,account blocking &
unblocking.
 Performing Cisco router configurations line RIP,OSPF,ACL , NAT and Port Security & switch
configurations line Vlan, VTP,trunking, assigning password & secret password,reset configuration settings,
assigning IP address and default gateway address.
 Managing more than 120 client PCs under domain control and performing troubleshoot if any disconnectivity
occurs between client system and domain controller.
 Troubleshooting LAN issues and responsible for logging & escalating calls with ISP vendor in case of WAN
connectivity problems.
 Remotely resolving problems in client applications, mail exchange and network configurations through
(Skype), remote desktop sharing.
 Configuring & troubleshooting of printer, scanner & LAN related issues reported by users.
 Installing and configuration of operating systems ( Linux ubuntu )
 Installing and Updating Antivirus and its Definitions. 
 Troubleshooting Software & Hardware problems, system Boot up & Start-up problems.
 Installing and Repair and Service canon LaserJet Printer
 Installing and Repair and Service AOC Monitor & LED TV
 Installing and Configuration wire Small and Medium business network cabling ( RJ45 & Cat5 or Cat6 )
 Regularly Monitoring Anti-Virus Console and clean virus threat in affected machines.
 Installation and configuring of wireless Data Cards in user’s laptops.
 Coordinating with L2 IT Support Team in resolving complicated issues related to software.
 Deploying OS on client machine through network along with regular updates & patches.

3. EDUCATION:
 Diploma in Electronics and Communication & Engineering in Surya Polytechnic College -
Vikravandi, Villupuram Tamilnadu- 605652. Affiliated to DOTE-Chennai.
 SSLC in Gandhi English High School, Thirukkanur, Pondicherry-605501
PERSONALDETAILS:
 Father Name : Rajasekar.D
 DOB : 02-Sep-1991
 Gender : Male
 Nationality : Indian
 Languages : English & Tamil
 Marital Status :Unmarried
 Passport No : R4780139
 Address : No 13, Mariyamman Kovil Street,
K.Manaveli,
Puducherry-605501.
DECLARATION:
I hereby declare that all the details furnished above are true to the best of my knowledge
Place : Puducherry
Date :
(R. Rajesh)