A confident and reliable IT engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Dedicated and proficient Technical Support representative with over 4 years of practical and professional experience in end user support service.

1. M : +971 561561246
E-mail : ronald_ferns1989@yahoo.co.in
IT Executive
SYNOPSIS
A confident and reliable IT engineer with extensive practical experience of working with computers and
resolvinganysupportissuesthatare raisedto the service desk. Dedicatedandproficient Technical Support
representative with over 4 years of practical and professional experience in end user support service. An
independent and result driven individual with excellent communication, analytical, coordination and time
management skills. Displayedabilities in multi-tasking, setting job priorities, working under pressure and
meeting strict deadlines. Seeking a great opportunity in a well-established company which will allow me
continue to develop my knowledge and potential.
PROFESSIONAL CERTIFICATIONS:
 ITIL Foundation Certificate in IT Service Management.
 MCSE Server 2012 Certified.
 Certificate in Workshop Technology and Radio & Electrical Engineering.
CORE COMPETENCIES
Technical Support | New Installation and Operating Systems | |End User support | Diagnostics | Desktop
Support | |Microsoft technologies |Server |LAN technologies| Root cause analysis |
CAREER HIGHLIGHTS
Etisalat UAE (Innovations Group)
Technical Support
December 2013 – January 2019
 Domain : Telecommunications
Job Description:
 Provide Help Desk support and resolve problems to the end user’s satisfaction.
 Managing users in an Active Directory environment and applied the respective policies.
 Identify the problems and issues and apply corrective and preventive measures.
 TroubleshootingPC,laptopsandmobiledevices, assisting the Team leader with support requests.
 Installed new systems with OS and updated required software applications.
 Maintain inventory of all equipment, software and software licenses.
 LAN troubleshooting, knowledge of configuration and maintenance.

2.  Proactively monitor health of all network electronics to ensure maximum up time.
 Follow up with users to ensure issue has been resolved.
JETKING INFOTRAIN LTD,
Technical Coordinator
January 2010 – December 2012
 Domain : Educational - Computer Hardware and Networks
Job Description:
 Managed Company Systems, Routers, Printers and other peripherals.
 Preventive and Corrective Maintenance of the Systems.
 Installation and configuration of various software packages.
 Coordinated Online Trainings and trained the faculties.
 Maintained Inventory and Stock of Computer Hardware and Network Components.
 Conducted internal audits of Track Files and maintained monthly reports.
 Attended corporate level trainings at registered office.
PERENNIAL SOLUTIONS, Goa
IT Administrator
October 2008 – December 2009
 Domain : System Assurance and Software Testing
Job Description:
 JobInvolved testingthe transcriptionsoftware.
 Recordingand uploadingthe voice transcriptsonserver.
 Reportingfaultsandflawsinthe software andescalatingthem.
 Networkmonitoringandnetworktroubleshooting.
 Maintenance of all systems &servers, checkingavailabilityandactive statusmonitoring.
 Trainingandsupervisingthe agentsrecruitedbythe company.

3. Educational Qualification
 DIPLOMA IN COMPUTER HARDWARE AND NETWORKING
Jetking Infotrain Ltd | Goa, India.
 HIGHER SECONDARYSCHOOL CERTIFICATE
NIOS CBSE Board|Goa, India.
 SECONDARY SCHOOL CERTIFICATE EXAMINATION
Don Bosco High School |Goa, India.
Extra – Curricular Activities
 Served as Volunteer for the Solemn Exposition of Sacred Relics of St. Francis Xavier, Goa. India.
 Attended Red Cross training conducted by Indian Red Cross Society, Goa State Branch.
Personal Skills
 Public Speaking.
 Problem Solving.
 Multi- Tasking.
 Time management.
 Presentation Skills.
Personal Information
 Date of Birth : 13th March 1989.
 Language : English, Hindi, Konkani.
 Driving Details : UAE Driving License.
 Passport No : H8322224.
 Passport Expiry : 07/06/2020.
 Visa : Valid Resident Visa.
 Marital Status : Single.
Ronald Fernandes