This document is a curriculum vitae for Naushad Mohammad Ali Mapkar. It summarizes his educational background which includes a Bachelor's Degree in Commerce from Pune University in 2002. It also outlines his professional certifications and work history in various IT support roles from 2003 to the present, where he is currently a Technical Support Supervisor at M.H. ALSHAYA. It provides details of his duties and responsibilities in his current and previous roles supporting hardware, software, networking and other technical issues.

1. CURRICULAM VITAE
Naushad Mohammad Ali Mapkar
Bachelor’s Degree in Commerce
Mobile: +965 97216587/94461653
E-Mail: nmapkar@yahoo.com
Career Objective: To achieve a distinguished recognition in industry through hard work and
sincere efforts. Highly motivated team worker, Enthusiastic, able to work in multicultural team
environment.
Academic qualifications
School / College / University Examination Board Year In Major In
Secondary school certificate (10th
) Mumbai March 1997 General
Higher secondary certificate (12th
) Mumbai March 1999 Science
Bachelor of commerce (B.Com) Pune March 2002 Accounts
Professional Certifications: -
 Cisco Certified Network Associates (CCNA) from Professional Labs, Pune.
 Microsoft certified Professional (MCP) from Professional Labs, Pune.
 Certificate course in Hardware & Networking from Aptech Computers, Khopoli.
Job History
 Promoted as Technical Support Supervisor since Jan 2013.
 Presently Working with M.H. ALSHAYA as Technical Support Engineer since Feb
2009.
 Strategia Investment Co. Thru’ International Network for Computers as System
administrator / Technical Support Lead since Oct 2007 Till Jan 2009.
 International Network for Computers as Technical Support Engineer since Oct.
2006.
 Datasoft Consultants, Mumbai as Network Engineer from Feb. 2006 to May 2006.
 Creative Computers, Khopoli as Hardware and Network Engineer from Feb. 2005 to
Jan. 2006.
 Computer Associates, Pune as Hardware and Network Engineer from Nov. 2003 to
Dec. 2004.

2. M.H. ALSHAYA
IT Technical Support Supervisor
Duties & Responsibilities:
 Currently Leading a team & supervising, completing assigned Task in time as per SLA.
 Handled Print Sever & deployed printer policies.
 Redirect problems to appropriate resource.
 Identify and escalate situations requiring urgent attention.
 Track and route problems and requests and document resolutions.
 Diagnose and resolve technical hardware and software issues.
 Research questions using available information resources.
 Advise user on appropriate action.
 Install, configure, maintain, and troubleshoot a variety of server and desktop applications.
 Solving as many problems and answering as many questions within capabilities via
multiple means of communication in-person, via phone, and electronically.
 Develop and maintain working knowledge of basic IT technologies and services, and
how to troubleshoot various issues.
 Communicate with appropriate members of IT staff in the event of service emergency
(i.e. email server outage).
 Perform routine and preventive maintenance on computer equipment and peripherals.
 Participates in determining cause of issue, and takes corrective action when required.
 Handled Installation of Desktop Operating Systems Windows XP, Windows7,
Windows8, Windows 10
 Maintenance of desktop support system.
 Configuring & connecting Avaya Phone.
 Configuring Avaya application on IPhone & Samsung Smart phones.
Strategia Investment Co.
Technical Support Lead
Job Responsibilities
 Creation of VLANs.
 InterVlan Routing.
 Configuring VPN clients.
 Configuring & Trouble Shooting Access Points.
 Handled Installation of Server Operating Systems Windows2000 Advance Server,
Windows2003 R2 and Windows2000 Professional, Windows2008R2, Windows2012 R2.
 Handled Installation, Configuration & Maintenance of Microsoft Exchange Server 2003.
 Handled Installation, Configuration & Maintenance of Microsoft ISA Server 2000 / 2004.
 Handled Configure & Troubleshoot DNS, DHCP, and ADS.
 Monitoring, Diagnosing & Troubleshooting LAN.
 Handled, Maintain and Troubleshoot Novell Server 4.11

3.  Handled Updating Web Server Content.
 Troubleshooting of Desktop & Server hardware.
 Managing backup activities using Tape drive.
 Handled Monitoring of Antivirus Activities on Symantec Server & Installation of
Symantec client.
 Handled Installation of Desktop Operating Systems Windows XP, Windows7.
 Configuring outlook client with POP3, Exchange services.
 Configuring & connecting Avaya phone.
 Configuring Avaya phone application on IPhone & Samsung smartphones.
International Network for Computers
IT Technical Support Engineer.
Job Responsibilities:
 Supported various client on ticket basis.
 Configuring outlook client with POP3, Exchange services.
 Troubleshooting hardware & software issues.
 Preparing PC’s & laptop’s as per request in workshop.
 Manually updating windows for latest patches.
 Troubleshooting of Desktop & Server hardware.
 Troubleshooting Network & local printer issues.
 Configuring & connecting Cisco phones.
Datasoft Consultants.
Network & Support Engineer
Job Responsibilities:
 Creation of VLANs.
 InterVlan Routing.
 Configuring VPN clients.
 Configuring & Trouble Shooting Access Points.
 Monitoring, Diagnosing & Troubleshooting LAN.
 Support & fix Windows OS related issues.
 Supporting & troubleshooting Share Market software (BSE, NSE, MCX), uploading the
required script on server.
 Troubleshooting share Market software’s in client system.
 Installation of Windows 98 OS.
Computer Proficiency
 Desktop OS : DOS, Windows 95 / 98SE / ME / 2000 / XP / Vista /Windows 7,

4. Windows 8, Windows 10
 Server OS : Windows2003 R2, Windows2000 Advance Server,
Windows2000 Pro, Windows Server 2008 R2, Windows 2012 R2
 Protocols : HTTP, FTP, SMTP, POP3, TCP/IP
Personal Information
 Date of birth : May 20, 1982
 Country of birth : Indian
 Marital Status : Married
 Passport No. : K7925625
 Residency Status : #18 Transferable
 Mobile Number : 97216587 / 94461653