Design-Thinking for Applications Development and Knowledge Management Legal Tech Meets Human-Centered Design Lee-Sean Huang and V. Mary Abraham August 2016

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Design-Thinking for
Applications Development
& Knowledge Management
#ILTACON #ILTA006

2. 2
Legal Tech Meets
Human-Centered Design
Lee-Sean Huang
V. Mary Abraham
#ILTACON #ILTA006

3. 3
Lee-Sean Huang
foossa.com
@leesean
#ILTACON #ILTA006
Lee-Sean Huang is a New York City-based designer,
innovation strategist, and educator. He is the co-founder
of Foossa, a community-centered design consultancy
and an affiliated faculty member at the School of Visual
Arts, New York University, and the Parsons School of
Design.
His recent work includes: consulting with UN agencies
to develop new online tools for facilitating diplomacy
and economic development; helping an international
labor union think through the future of organizing in the
digital age; collaborating with the European Commission
to research and design new interfaces for large-scale
civic debate, and co-creating new experiences at the
Kigali Genocide Memorial with Rwandan genocide
survivors. He has also taught human centered design
and innovation to executives at major telecom and
pharmaceutical companies.

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#ILTACON #ILTA006
V. Mary Abraham
aboveandbeyondkm.com
@vmaryabraham
V. Mary Abraham a law firm consultant, strategic
facilitator, and knowledge management thought leader.
She is also a co-founder of Broadli Inc., which created
the Broadli generosity app and provides smarter
networking training.
Active in the legal industry since 1991, she practiced
corporate law at a top-tier international firm and helped
lead its knowledge management efforts. Since 2013 she
has been a member of the faculty of Columbia
University’s Master of Science in Information and
Knowledge Strategy program where she teaches
collaboration, facilitation, networks, innovation and
knowledge sharing.
Her report, Optimizing Law Firm Support Functions, was
published by the Ark Group in 2014. It provides
guidance to law firm executives on how to transform
administrative staff from cost centers to strategic
partners of the firm.

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#ILTACON #ILTA006
1. Interviewing for insight
2. Prototyping to invite improvement
3. Reframing to trigger new solutions
One hour,
not one lifetime

6. Clarifying Misunderstandings about
Design
Design is not just about creating beauty.
Design is not all about ideas.
Design is not irrational.
Design is not mysterious.
Not all design is good design.

7. @leesean
Design
Design Thinking
Human Centered Design

9. This is not
design thinking

10. @leesean@leeseanFOOSSA
http://www.slideshare.net/folletto/kickastarting-design-thinking
Design Thinking Methodologies

11. @leesean@leeseanFOOSSA

12. http://www.thecreativeindustries.co.uk/uk-creative-overview/news-and-views/view-what-is-design-and-why-it-
matters

14. @leesean
Interview
for
Insight
#ILTACON #ILTA006

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#ILTACON #ILTA006
Ask 5 Whys
Listen Carefully
Watch Closely

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#ILTACON #ILTA006
“What is the best thing
and the worst thing
about customer self-
service?”

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<Analysis>

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#ILTACON #ILTA006
“What was the best thing
and worst thing about
your journey here?”

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<Analysis>

20. @leesean
Prototype
to Invite
Improvement
#ILTACON #ILTA006

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#ILTACON #ILTA006
= Designing by
Doing
=Thinking by
Doing
Rapid Prototyping

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#ILTACON #ILTA006
Prototype a
solution for the
pain point you
identified
15 minutes:

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#ILTACON #ILTA006
1. What Pain Point?
2. What Solution?
You show me yours…

24. @leesean
Reframe
to Trigger
New Solutions
#ILTACON #ILTA006

26. Kings Cross
Sydney, Australia
@leesean

27. https://www.youtube.com/watch?
v=dPsmww461pI
@leesean
Kees Dorst on Designing
Better Public Spaces

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#ILTACON #ILTA006
1. Interviewing for insight
2. Prototyping to invite improvement
3. Reframing to trigger new solutions
One hour,
not one lifetime

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#ILTACON #ILTA006
1. Ask: Who is REALLY served by this design?
2. Act: Try this at home
3. Act: d.school course
Advice for the
Road:

30. An Introduction to Design Thinking
In One Hour
hasso plattner
Institute of Design at Stanford
hasso plattner
Institute of Design at Stanford
d.
hasso plattner
Institute of Design at Stanford
hasso plattner
Institute of Design at Stanford
d.
hasso plattner
Institute of Design at Stanford
hasso plattner
Institute of Design at Stanford
d.
hass
Insti
hass
Insti
d.
d.
hasso plattner
Institute of Design at Stanford
hasso plattner
Institute of Design at Stanford

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#ILTACON #ILTA006
Lee-Sean Huang
Foossa
@leesean
E: ls@foossa.com
Questions?
V. Mary Abraham
Above and Beyond KM
@vmaryabraham
E: kmadvice@gmail.com