SlideShare a Scribd company logo
1
Amir Akbari
2
CHAPTER 2
3
CHAPTER 3
2 minutes
WORKSHOP QUALITY
4
CHAPTER 1
5
CHAPTER 2
Agenda
Our plan for today
Introduction
Steps of the process
Design Thinking Fast Forward
First experiences
Challenge
Team Building
Applying Design Thinking principle
Q&A
Feedback & Reflection
6
CHAPTER 2
INTRODUCTION
7
CHAPTER 2
8
Entrepreneurship and Design Thinking
9
Design Thinking - Process
10
DT FAST FORWARD
11
Fast Forward
12
CHAPTER 2Fast Forward – Pocket Wallet Challenge
13
CHAPTER 2Fast Forward – Pocket Wallet Challenge
14
CHAPTER 2Fast Forward – Pocket Wallet Challenge
Any surprises ? WHY ?
Go for deeper reasons
Ask deeper
15
CHAPTER 2Fast Forward – Pocket Wallet Challenge
Condense your
findings into a POV
16
CHAPTER 2Fast Forward – Pocket Wallet Challenge
17
CHAPTER 2Fast Forward – Pocket Wallet Challenge
18
CHAPTER 2Fast Forward – Pocket Wallet Challenge
19
CHAPTER 2Fast Forward – Pocket Wallet Challenge
NOW… Get practical !
PROTOTYPE
20
CHAPTER 2Fast Forward – Pocket Wallet Challenge
21
CHAPTER 2
22
CHAPTER 2
Sit still for a minute ...
23
CHAPTER 2
Design Thinking – Rules of the game
Think USER
Centeric
Stay FOCUSED on topic
24
CHAPTER 3
TEAM BUILDING
25
CHAPTER 2
CHALLENGE
26
CHAPTER 2The Challenge
Environment,
Energy & Pollution
Design a serivce/a Good
Mobile
App
Website
Community
Tangible
products
And…
27
CHAPTER 2
28
CHAPTER 2Stakeholder Map
29
CHAPTER 2Value Delivery Exchange Diagram
30
CHAPTER 2
Sit still for a minute ...
31
CHAPTER 3Design Thinking - Process
32
CHAPTER 3
EMPATHY WORK
33
CHAPTER 3Empathy
Empathy is ….
Seeing with the eyes of another,
Listening with the ears of another,
& felling with the heart of another.
It is when you can feel what another person is feeling, when you can mirror
their expressions, their opinions, their hopes.
34
Why to gain it
Gaining empathy is to
 discover people’s explicit and implicit needs
 so that you can meet them
 through your products, services, processes.
35
CHAPTER 3
36
CHAPTER 3
EMPATHY TOOLS
37
CHAPTER 3
Types of empathy tools
watch & observe ask & listen try & do
- Fly on the wall - Interview - Self immersion
- Shadowing - 5 Whys - Role Playing
- A day in a life - Extreme users - Prototyping
- Time-lapse video
 Using all types of empathy tools puts you best in the shoes of the user
38
CHAPTER 3
WATCH & OBSERVE
39
CHAPTER 3Empathy tools
Fly on the wall
40
CHAPTER 3Empathy tools
Shadowing
41
CHAPTER 3Empathy tools
A day in a life
42
CHAPTER 3
43
CHAPTER 3
ASK & LISTEN
44
CHAPTER 3
Interview
45
CHAPTER 3
Rules and tips for your interview
Empathy tools
46
CHAPTER 3Empathy tools
5 Whys
47
CHAPTER 3Empathy tools
48
CHAPTER 3Empathy tools
Extreme users
49
CHAPTER 3Empathy tools
Self immersion
50
CHAPTER 2
Sit still for a minute ...
51
CHAPTER 3
In 10 minutes
CREATE A PERSONA
52
Create a persona
53
The Empathy Map
54
CHAPTER 3Persona
55
CHAPTER 3
DEVELOPING A POV
56
CHAPTER 3Design Thinking - Process
57
CHAPTER 3
Developing a POV
___________[persona]____________ needs a way to
(Which user were you inspired by?)
___________[fulfill wish/ satisfy desire / relieve pain]_____________
(What is this person’s need?)
because / but / (surprisingly), _____________________________
_______________[insight]___________________________
(What did you observe that amazed/struck/surprised you?
What did you learn about the real need behind your observations)
58
CHAPTER 3
IDEATE
59
CHAPTER 3Design Thinking - Process
60
CHAPTER 3
BRAINSTORMING
61
Brainstorming
62
CHAPTER 3
In 20 minutes
START BRAINSTIRMING
63
Brainstorming
the most
likely to
delight
the most
unexpect
ed
the
rational
choice
64
CHAPTER 2
Sit still for a minute ...
65
CHAPTER 3
PROTOTYPE
66
CHAPTER 3Design Thinking - Process
67
CHAPTER 3
Prototype
68
CHAPTER 3
Prototype
69
CHAPTER 3
Prototype
 Start building…
 Don’t spend too long on one prototype.
 Build with the user in mind.
 ID a variable.
 To ideate and problem-solve.
 To communicate.
 To start a conversation.
 To fail quickly and cheaply.
 To test possibilities.
 To manage the solution-building
process.
WHY! Some tips for prototyping to test:
70
CHAPTER 3
In 60 minutes
CREATE A PROTOTYPE
71
CHAPTER 2
Sit still for a minute ...
72
CHAPTER 3
TEST
73
CHAPTER 3Design Thinking - Process
74
CHAPTER 3
Test
 Show don’t tell.
 Create Experiences.
 Ask users to compare.
 To refine prototypes and solutions.
 To learn more about your user.
 To refine your POV.
WHY! HOW!
Iteration and making the process your own.
75
CHAPTER 3
76
CHAPTER 3
THANK YOU.
77
CHAPTER 3
PITCH
78
TIMELINE
“SIMPLICITY
is the ultimate perfection”
(Leonardo da Vinci, 1452-1519)
„If you can‘t
EXPLAIN IT TO A SIX YEAR OLD,
you don‘t understand it yourself.“
(Albert Einstein, 1879-1955)
79
CHAPTER 3
Main contents of an investors pitch
MARKET SIZE, MARKETING & SALES
COMPETITION
MANAGEMENT TEAM
FINANCIAL PROJECTIONS
CURRENT SATUS / NEXT STEPS
INTRO / TITLE
PROBLEM
SOLUTION
BUSINESS MODEL
TECHNOLOGY / MAGIC / USP
80
Starting up in Germany
81
CIE-KIT
82
CHAPTER 3
EXIST is a support program of the Federal Ministry of Economics
and Energy (BMWi)
Objectives
•improving the entrepreneurial environment
•increasing the number of technology
and knowledge based business start-ups
EXIST Program
83
CHAPTER 3EXIST Program
EXIST Business Start-up Grant – What is supported?
•Innovative technology-oriented start-up projects
•Innovative services with a high customer benefit based on academic
findings
indicative of a unique selling point on the market
84
CHAPTER 3EXIST Program
EXIST Business Start-up Grant – Who is supported?
•Graduates from universities and other research institutions
•Graduates or former academic associates (up to five years after
graduation/leaving the institution)
•Students who have completed at least half of their course at the time of
application
•Start-up teams of up to three people
85
CHAPTER 3
EXIST Business Start-up Grant – How is support provided?
•Maximum period of support: one year
•Subsistence grant depending on level of degree:
– Doctorate: € 3.000/month
– Graduates: € 2.500/month
– Tech.Assistent: € 2.000/month
– Undergraduates: € 1000/month
– Child supplement: € 100/month/child
•Material expenses: up to € 10,000 for individual start-ups
•Start-up-related coaching: € 5,000
EXIST Program
86
CHAPTER 3EXIST Program
EXIST Business Start-up Grant – What has to be done?
•Applications for support must be submitted by the university or
research institution.
•Applicants work out an idea paper to describe their business project.
•The university or research institution designates a mentor who
commits him or herself to provide specialist advice. A start-up network
ensures that the entrepreneurs receive support.
•The research institution provides the entrepreneurs with infrastructure
for one year.
87
CHAPTER 3
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CHAPTER 3
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Design thinking workshop