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IEN 312 ENGLISH FOR
BUSINESS MEETINGS
A.Warisa Suksomboon

Week 9
Diplomatic Language
• Diplomatic language is about showing respect and

allowing the other person to ‘save face’.
• Even if you come from a culture where directness is

valued, there will be situation in your future business
career where you will need to modify your natural
directness.
• Diplomatic/indirect language shows other people that

you’re polite, educated and respectful of their opinions
and feelings.
Brainstorming Meeting
• In some cultures there is a strong tradition of participation

in meetings – especially in brainstorming, which needs
everybody’s full involvement to work properly. In other
cultures, participants are less willing to share their ideas
unless specifically asked to do so. What is it like in
meetings you go to or have been in?
Clarifying and Summarizing
• So to clarify, we need to highlight the wide range of
•
•
•

•
•
•
•
•

services.
I’ll just clarify again what we’ve come up with so far.
Here’s what we’ve come up with so far.
I’ll go over that again to make sure it’s clear.
I’ll say the main points again to be sure they’re clear.
I’ll just run through what we have suggested.
Let me run through what we’ve agreed.
OK, let’s summarize what we’ve been saying.
I think we’ve come up with several major areas. Firstly,…..
Commenting on other people’s ideas
• I think it sounds too clinical.
• I think Sheila has a good point.
• I’d like to come in here.
• I agree completely with Tom.
• I’m really not convinced by that argument.

• That’s really not how I see it.
Case Study
• Page 91
• Work in pairs. Decide who is student A and who is student B.
• Student A: You are the manager of a small company and because of

a big drop in profits you have to fire a member of your staff. Choose
one of the people listed in the book to fire, and justify your reasons to
student B (the deputy manager)
• Student B: You are the deputy manager of a small company where
there has been a drop in profits. The manager (student A) is going to
suggest one of the people in the book to fire, and you disagree
strongly with the decision. Justify your reasons in a discussion with
student A.
• A: I think we should fire… because…
• B: I disagree completely…
• Roleplay – 1 minute in front of the class
• http://www.slideshare.net/warisa

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IEN 312 Week 9

  • 1. IEN 312 ENGLISH FOR BUSINESS MEETINGS A.Warisa Suksomboon Week 9
  • 2. Diplomatic Language • Diplomatic language is about showing respect and allowing the other person to ‘save face’. • Even if you come from a culture where directness is valued, there will be situation in your future business career where you will need to modify your natural directness. • Diplomatic/indirect language shows other people that you’re polite, educated and respectful of their opinions and feelings.
  • 3. Brainstorming Meeting • In some cultures there is a strong tradition of participation in meetings – especially in brainstorming, which needs everybody’s full involvement to work properly. In other cultures, participants are less willing to share their ideas unless specifically asked to do so. What is it like in meetings you go to or have been in?
  • 4. Clarifying and Summarizing • So to clarify, we need to highlight the wide range of • • • • • • • • services. I’ll just clarify again what we’ve come up with so far. Here’s what we’ve come up with so far. I’ll go over that again to make sure it’s clear. I’ll say the main points again to be sure they’re clear. I’ll just run through what we have suggested. Let me run through what we’ve agreed. OK, let’s summarize what we’ve been saying. I think we’ve come up with several major areas. Firstly,…..
  • 5. Commenting on other people’s ideas • I think it sounds too clinical. • I think Sheila has a good point. • I’d like to come in here. • I agree completely with Tom. • I’m really not convinced by that argument. • That’s really not how I see it.
  • 6. Case Study • Page 91 • Work in pairs. Decide who is student A and who is student B. • Student A: You are the manager of a small company and because of a big drop in profits you have to fire a member of your staff. Choose one of the people listed in the book to fire, and justify your reasons to student B (the deputy manager) • Student B: You are the deputy manager of a small company where there has been a drop in profits. The manager (student A) is going to suggest one of the people in the book to fire, and you disagree strongly with the decision. Justify your reasons in a discussion with student A. • A: I think we should fire… because… • B: I disagree completely… • Roleplay – 1 minute in front of the class