Learn best practices for having an effective and powerful telephone talk. The common phrases, best practices and common etiquette are shared to have a formal or informal communication. Learn how to have a professional telephone talk on phone in a business setup.
Business English - Stress and Intonation in English - Ash VyasAsh (Ashvini) Vyas
Stress and Intonation is important to speak like a native speaker. This presentation shares understanding, best practices and examples of Stress and Intonation.
Do Spoken English Classes really help? Students never get to question was everything in the material taught or was the money and time spent really justified. So how would one actually become the effective communicator one day. Such truths are well discussed
Business English - Stress and Intonation in English - Ash VyasAsh (Ashvini) Vyas
Stress and Intonation is important to speak like a native speaker. This presentation shares understanding, best practices and examples of Stress and Intonation.
Do Spoken English Classes really help? Students never get to question was everything in the material taught or was the money and time spent really justified. So how would one actually become the effective communicator one day. Such truths are well discussed
This is a small presentation on telephonic conversation.
Reference:
https://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/
https://careertrend.com/10-dos-donts-of-telephone-etiquette-12082570.html
www.wikipedia.com
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
Language for the introduction,
Language for the making things clear,
Language for the focusing,
Language for the handling questions,
Language for the closing
Email writing explained with its types, commonly used phrases and best practices. Learn about the best email etiquette to learn about Dos and Don'ts while using email for communication.
Top tips and skills to crack an interview and hire a right candidate by looking at the best candidate for your job. The interview skills and top etiquette.
Business English - Appointment Conversaional Dialogues - Ash VyasAsh (Ashvini) Vyas
Practice for making an appointment in English with Dialogues. Practice conversation for scheduling an appointment using Business English in formal and informal situation.
To learn about the common phrases and expression in Business English for making, accepting, rejecting, postponing and canceling appointment, visit
https://www.slideshare.net/ashvyasseo/business-english-appointment-ash-vyas
Learn common phrases and expression you can use to propose, accept, reject, postpone and cancelling an appointment. Use these expressions for formal and informal meeting scheduling.
Business English - Offer, Request, Gratitude, Apology - Ash VyasAsh (Ashvini) Vyas
Learn how to make an offer or request and respond to it formally and informally. Also show how to express apology and gratitude in formal and informal setup. Learn how to respond offer, request, apology and gratitude.
Learn Indirect/reported speech question, exclamatory and imperative sentences. Learn tips and rules to convert active sentence into passive sentence. All rules and best practices shared with step-wise examples.
Learn Indirect/reported speech. Learn tips and rules to convert active sentence into passive sentence. All rules and best practices shared with step-wise examples.
Learn passive voice and how to convert an active sentence into passive. Learn tips and rules with common mistakes for using passive sentence structure.
Why You Need Digital Marketing? - Digital Marketers IndiaAsh (Ashvini) Vyas
Explore why you and your business need digital marketing service. Some interesting facts about users, clients, social media and competitors which prove you need to start digital marketing for your business today.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
2. Why to Learn Phone Talk In English?
•To avoid Misunderstandings
•To Improve Understandings
•To Create a Professional Impression
3. Basic Etiquettes
Always identify yourself at the beginning of all calls.
•When you begin a phone conversation with someone for the 1st time, it's
important to state your name, who you are, and the purpose for the call.
•If you already know the person, just your name and purpose will do.
•The same introduction is appropriate if you have to leave a message.
Note: If you don’t know the person you are talking to
say, My name is ….
Avoid: This is …. Or I am …
4. Basic Etiquettes
When leaving messages, speak clearly and slowly.
•Start with your introduction.
•Agenda of call.
•Next Action item for the listener
Do not allow interruptions to occur during a conversation.
•Don't talk with others while on a call. Don't make noise of
paper, pen or other things. Don't type anything until you're
taking notes.
5. Basic Etiquettes
Make notes of important points.
At end of call, make sure to confirm the things such as next action item, time of
meeting, etc. and conclude the call before hanging.
6. Basic Etiquettes
• Be sensitive to the tone of your voice
•Build the habit of always turning off your cell phone ringer when entering a
meeting, restaurant, theater, training class, or other place.
•Don't disturb someone who is on a phone until its urgent.
•Don’t correct yourself or apologize for that. (No need to say sorry for a grammar
mistake.) Let the communication go normally.
•Use Stress and Intonation correctly.
7. Note:
When you begin a call: Use Present tense
Examples:
•This is…
•I work for ….
•I am calling for ….
•I would like to talk with ….
8. Note:
When you talk about how you met or who referred you: Use Past Tense
Examples:
•... gave me your name,
•... suggested I call you.
•We met at ....
9. Professional Telephone Talk Steps:
•Begin a professional telephone call by giving your name and stating the purpose
of your call.
•Refer to a previous meeting or connection as part of the reason for your call.
•State the agenda of call in prior and ask if the next person can have a talk now.
•Restate and confirm action items.
•End a call appropriately.
10. Common Formats: Introduction
• Good morning, thank you for calling [company name]. This is [your name], how
may I help you?
•Hello, this is [your name], from [Company Name]. I'm calling to [Agenda]
•Hello, this is [your name], I’m calling with a question for you.
•Hello, this is [your name], Am I talking with [Concern Person name]?
•Hello, My name is [your name], May I talk with [Concern Person Name]?
11. Common Formats: Explaining Your Purpose
•I’m calling to ask / to find out if …
•I’m calling because …
•I was wondering if we could / if you would
•I was hoping that you/ we could…
12. Common Formats: Requests
•Could you please confirm …?
•Could you give me more information about ...?
•Do you have a minute to review …?
•Would you mind going over this with me?
13. Common Formats: Response
•Could you please confirm …? - Yes, I’d be happy to.
•Could you give me more information about ...? - Certainly, what would you like to
know?
• Do you have a minute to review …? - Of course!
•Would you mind going over this with me? - Not at all.
14. Common Formats: Repetition & Responses
•I’m sorry. I missed that. What did you just say? - No problem, I said…
•Excuse me. I didn’t catch what you said. Could you say it again please? - I’d be
happy to.
•Pardon me. I’m not sure I understand. What does that mean? - Of course, let me
explain.
•Excuse me. I don’t quite understand what you mean. Can you explain it again? -
Certainly. What I mean is …
15. Common Formats: Closing
•Thanks so much. I look forward to speaking with you again. Goodbye.
•Goodbye and thanks for all your assistance.
•I’ve enjoyed this conversation and hope we’ll talk again soon. Goodbye.
•It’s been great talking to you. Thank you. Good bye.
•Thank you for calling [company name]. Have a great day!
16. Common Issues in Telephonic Talk
People often find it difficult to understand short words, phonetic words and
numbers.
For example,
•Can / Can’t (Short Words)
•Bother / Brother (Phonetic Words)
•Teens / Tens (Number)
17. Solution
•Pay attention to Word Stress.
•Always repeat and confirm the information.
•Ask to repeat, if you couldn’t hear properly.
•Ask to spell it for you. (Would you please spell it for me?)
18. Can vs. Can’t
What do you think the biggest pronunciation difference
between these two are?
19. Can vs. Can’t
A lot of people think the difference is with the t at the end.
The difference is how the ‘a’ is pronounced.
Can – Short a
Can’t – Stressed a
20. Stress Examples:
1) I (can, can’t) speak several languages.
2) My brother (can, can’t) play the guitar.
3) He (can, can’t) fly a plane.
4) They (can, can’t) get here on time.
5) I (can, can’t) set up a meeting.
21. Teens / Tens (Number)
•Both the stress, and the sound of the T are different between Teen and Tens.
•We stress teens on the second syllable, and tens on the first.
•The t in the teen number sounds like t, but the t in the tens sounds more like d.
24. Stress Examples:
1) The club had (19 / 90) members.
2) The store sells (16 / 60) different products.
3) Sue woke up at (5:13 / 5:30) this morning.
4) Almost (14 / 40) percent of my coworkers live near the office.
5) My brother is (17 / 70) years old.
6) I spent (14 / 40) dollars on groceries.
7) He lives on (13th / 30th) street.
25. Stress Examples:
8) Last week, the temperature was about (17 / 70).
9) I spent nearly (18 / 80) dollars on this.
10) I believe that (15 / 50) people are taking the English class.
11) The average cost is (14 / 40) thousand dollars.
12) The temperature is (13 / 30) Celsius.
13) The class is in Room (114B / 140B).
14) The war in (1818 / 1880) didn’t last a long time.
26. Any Questions?
Connect with me:
ashvyasseo@gmail.com
https://twitter.com/ashvyasseo
https://in.linkedin.com/in/ashvyas
https://www.facebook.com/ashvyasseo