ICDE 24th World Conference, Bali, Indonesia 2-5 October 2011 Presentation on Benchmarking e-learning in higher education

1. Beyond benchmarking of e-learning in higher education

2. Ebba Ossiannilsson Lund University, SE and Department Industrial Engineering and Management Oulu University, FI Footprints W:www.lu.se, www.oulu.fi E:Ebba.Ossiannilsson@ced.lu.se E:Ebba.Ossiannilsson@oulu.fi FB:Ebba Ossiannilsson T:@EbbaOssian Phone: +4670995448 S:http://www.slideshare.net/EbbaOssiann

3. Outline Benchmarking The benchmarking projects Workingmethod Excellence and qualitycriteria

5. PERSONALISATION Wheeler, 3 May 010, UNESCO

6. Learning in focus Search h Filter Review Interpret Network Reflect Create Some rights reserved by vanhookc

7. Some definitions Benchmarking is … a process operating within an organization [sic] with the objective of intentionally changing an existing state of affairs into a superior state of affairs. (Moriarty, 2008, p. 30). …the ´locus´ of benchmarking lies between the current and desirable states of affairs and contributes to the transformation processes that realise these improvements. (Moriarty and Smallman, 2009, p. 484) Benchmarking is a self-improvement tool allowing organisations to compare themselves with others regarding some aspects of performance, with a view to finding ways to improve current performance. Benchmarking deals with changes for quality enhancement but also with identification and implementation of areas of development. Benchmarking is a process that enables comparison of inputs, processes or outputs between institutions or within a single institution over time (UNESCO 2010)

8. Self evaluation for quality enhancement benchmark-careers.com

9. The Benhmarking process Ossiannilsson, E. (2011). Findings from European benchmarking exercises on e-learning: value and impact. CreativeEducation. 2(3): 208-219.

11. EADTU Benchmarks and indicators Strategic management Products; Curriculum design, Course design, Course delivery Support; Student and staff support

12. The Excellence project by the European Association of Distance Teaching Universities, EADTU http://www.eadtu.nl/e-xcellencelabel

13. Benchmarking e-learning in European universities …exercise on e-learning launched in the spring of 2009 …initiated by the University of Southern Denmark (SDU) and gathering a group of nine European universities. April 2009 - December 2009. …co-organisedby ESMU and European Association of Distance Teaching Universities (EADTU; www.eadtu.nl), combined ESMU’s collaborative benchmarking approach (benchmarking through a comparative exercise of good practices between universities) and EADTU’s more individually-oriented approach. EADTU’s E-xcellence online tool, consisting of a set of 33 e-learning benchmarks, was used as a starting point to the benchmarking exercise http://www.esmu.be/projects/94-benchmarking-elearning.html

14. Method Multiple casestudystrategy (Yin 2003) Mixed method approach (Creswell & Clarke 2007) Study A (5 out of 13 institutions, appr. 175) Study B (sixcase studie)

15. Respondents E-excellence+ e-learning benchmarking exercise Α Alpha x Β Beta x Γ Gamma x Δ Delta x Ε Epsilon x Ζ Zeta x x Respondents involved in the benchmarking projects, EADTU E-xcellence+ and the ESMU e-learning benchmarking exercise. Ossiannilsson, E. (2011). Findings from European benchmarking exercises on e-learning: value and impact. CreativeEducation. 3(2):208 .

16. Benefits respond to national performance indicators and benchmarks self-assess institution strengthen institutional identity better understand the process enhance reputation measure and compare set new standards for the sector discover new ideas, set targets for improvement obtain data to support decision-making van Vught et al., (2008). A practical guide. Benchmarking in European HE. ESMU

17. Conclusion Long term Short term Organisation Individual

18. Addedvalues Internal processes and involvement Passion Commitment Courage Quality enhancement Ubiquitous learning Dedication Management and commitment. Involvement CriticalReflection Collaboration and networking Cultural issues. The concept of rhizome The concept of becoming Attitudes (Deleuze & Guattari 1987)

19. Rhizomeperspectives S

20. Benchmarking for quality enhancement Some key findings on the use of EADTU benchmarking QuickScan tool. Ossiannilsson (2011).

21. Limitations Time? Commitment? Benchmarks? Interpretations? Language? Who is involved?

22. Conclusions On values and impact of benchmarking eL Improvements

23. ©Ossiannilsson & Landgren, 2011

24. The door is open … Whatnext? Terimakasih! Bild: WikimediaCommons, Push the button, CC BY SA