Presentation at OR52 (UK Operational Research Society Annual Conference) in September 2010. The content focuses on applying e-learning benchmarking methodologies to optimise the impact of learning through technology in an institution.

1. Mind the Gap:
Optimising Impact of CPD
Dr. Jo Smedley
Associate Dean (Learning & Teaching)
Newport Business School

2. Impact of knowledge management
using technology
• Organisations often identify aspects of related weakness
and address them strategically
• Centrally organised knowledge management initiatives
often leave “gaps” in personalised knowledge management
– Reduces the impact of overall progress.
• Theoretical quantitative model for impact of organisational
approach in knowledge management using technology
– Provides a measure of personalised knowledge management
from organisational initiatives

3. Evaluating organisational learning
through technology
• Bacsich (2005) focused on benchmarking in
universities
– Oriented to benchmarking administrative processes
• UK national Benchmarking and Pathfinder
programme between 2003-2008 provided
UK Universities with a structured approach
• Involved five methodologies:-
– ELTI (Embedding Learning Technologies Institutionally)
– eMM (e-Learning Maturity Model)
– MIT90s
– OBHE/ACU
– Pick and Mix

4. Using eMM
• Marshall and Mitchell (2005)
– Learning
– Development
– Support
– Evaluation
– Organization
• Organisational and individual perspectives

5. Modelling impact
• Organisational learning
• Individual learning
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6. Applying the model:
CPD across an HE organisation
• 104 staff and 193 students
• Question categories for staff and students
– U: Aspects of usability of a learning management system by staff (4
questions) and student (3 questions) users
– T: Appropriateness of training provided to staff (1 question) and student
(1 question) users
– C: Discussion of learning through technology by staff (1 question)
– S: Use of plagiarism software by staff (1 question) and students (1
question)

7. Developing the impact equations
Impact Equation: Staff
Impact Equation: Students

8. Analysing Gaps
Impact Equations: Gaps
Usability Software
Training

9. Impact: Staff and students

10. Impact:
Usability, Software and Training

11. Impact across areas

12. Staff impact factors across areas

13. Student impact factors across areas

14. Continuing developments
• Definition/categorisation of
elements
• Optimisation of elements to
maximise impact
• Weighting factors

15. Questions
Email: jo.smedley@newport.ac.uk
http://wiki.newport.ac.uk/index.php?title=Jo_Smedley%27s_wiki