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Findings from European benchmarking
exercices on e-learning: value and
impact



                     Footprints
                     W:www.oulu.fi; www.lu.se/ced
                     E:Ebba.Ossiannilsson@oulu.fi
                     E:Ebba.Ossiannilsson@ced.lu.se
                     FB:Ebba Ossiannilsson
                     T:@EbbaOssian
                     Phone: +4670995448
                     S:http://www.slideshare.net/EbbaOs
                     siann
http://www.eadtu.nl/e-xcellencelabel


TIIM2011_ Oulu_Ebba Ossiannilsson 29
             June 2011
Benchmarking elearning in European universities

…exercise on e-learning launched in the spring of 2009
…initiated by the University of Southern Denmark (SDU) and gathering a
group of nine European universities. April 2009 - December 2009.
…co-organised b ESMU and E
           i d by           d European AAssociation of Di
                                              i i    f Distance T hi
                                                                Teaching
Universities (EADTU; www.eadtu.nl), combined ESMU’s collaborative
benchmarking approach (benchmarking through a comparative exercise of
g
good practices between universities) and EADTU’s more individually-oriented
      p                              )                              y
approach. EADTU’s E-xcellence online tool, consisting of a set of 33 e-learning
benchmarks, is used as a starting point to the benchmarking exercise

                                              http://www.esmu.be/projects/94-benchmarking-
                                              http://www esmu be/projects/94 benchmarking
                                              elearning.html
                         TIIM2011_ Oulu_Ebba Ossiannilsson 29
                                      June 2011
Self evaluation




TIIM2011_ Oulu_Ebba Ossiannilsson 29
             June 2011
Self evaluation for quality enhancement




          TIIM2011_ Oulu_Ebba Ossiannilsson 29
                       June 2011
Benchmarking is an exemplar-driven
 teleological process operating within an
 organization [sic] with the objective of
 intentionally changing an existing state of
 affairs into a superior state of affairs (Moriarty,
 2008, p. 30).
                                        Benchmarking is an exemplar driven teleological process
                                                             exemplar-driven
                                        operating within an organization [sic] with the objective of
                                        intentionally changing an existing state of affairs into
                                        a superior state of affairs. (Moriarty, 2008, p. 30).

  …the ´locus´ of benchmarking lies between the
  current and desirable states of affairs and
  contributes to the transformation p
                          f          processes
  that realise these improvements. (Moriarty and
  Smallman, 2009, p. 484)
...is a technique, method, process, activity, incentive, or
              q ,         ,p      ,        y,          ,
reward which conventional wisdom regards as more effective
at delivering a particular outcome than any other technique,
method, process, etc. when applied to a particular condition
or circumstance

                                   TIIM2011_ Oulu_Ebba Ossiannilsson 29
                                                June 2011

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Ossiannilsson tiim2011

  • 1. Findings from European benchmarking exercices on e-learning: value and impact Footprints W:www.oulu.fi; www.lu.se/ced E:Ebba.Ossiannilsson@oulu.fi E:Ebba.Ossiannilsson@ced.lu.se FB:Ebba Ossiannilsson T:@EbbaOssian Phone: +4670995448 S:http://www.slideshare.net/EbbaOs siann
  • 3. Benchmarking elearning in European universities …exercise on e-learning launched in the spring of 2009 …initiated by the University of Southern Denmark (SDU) and gathering a group of nine European universities. April 2009 - December 2009. …co-organised b ESMU and E i d by d European AAssociation of Di i i f Distance T hi Teaching Universities (EADTU; www.eadtu.nl), combined ESMU’s collaborative benchmarking approach (benchmarking through a comparative exercise of g good practices between universities) and EADTU’s more individually-oriented p ) y approach. EADTU’s E-xcellence online tool, consisting of a set of 33 e-learning benchmarks, is used as a starting point to the benchmarking exercise http://www.esmu.be/projects/94-benchmarking- http://www esmu be/projects/94 benchmarking elearning.html TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 4. Self evaluation TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 5. Self evaluation for quality enhancement TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 6. Benchmarking is an exemplar-driven teleological process operating within an organization [sic] with the objective of intentionally changing an existing state of affairs into a superior state of affairs (Moriarty, 2008, p. 30). Benchmarking is an exemplar driven teleological process exemplar-driven operating within an organization [sic] with the objective of intentionally changing an existing state of affairs into a superior state of affairs. (Moriarty, 2008, p. 30). …the ´locus´ of benchmarking lies between the current and desirable states of affairs and contributes to the transformation p f processes that realise these improvements. (Moriarty and Smallman, 2009, p. 484) ...is a technique, method, process, activity, incentive, or q , ,p , y, , reward which conventional wisdom regards as more effective at delivering a particular outcome than any other technique, method, process, etc. when applied to a particular condition or circumstance TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 7. What can be achieved/how to improve ….high performance hi h f High perfomance TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 8. The Benhmarking process Determine what to benchmark Form a Take action benchmarking team Collect and Identify analyse benchmarkong benchmarking partners information Ossiannilsson, E. (2011). Findings from European benchmarking exercises on e- learning: value and impact CreativeEducation impact. CreativeEducation. Manuscript in press. TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 9. Why? •Why did your university joined the benchmarking project? •What was your opinion of the process after it completion? ft its l ti ? •In your opinion, where there any drawbacks within the project process? •Do you have any additional thoughts regarding the involvement in the benchmarking? TIIM2011_ Oulu_Ebba Ossiannilsson 29 Photo: CC AT NC SA Some rights reserved by Leo June 2011 Reynolds
  • 10. Research approach: Exploratory multiple case study strategy, p y p y gy, Yin, 2003, 2009 Cross case anayses, with embedded and multiple unites of analyses TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 11. Respondents E excellence+ e learning E-excellence+ e-learning benchmarking exercise Α Alpha x Β Beta x Γ Gamma x Δ Delta x Ε Epsilon x Ζ Zeta x x Respondents involved in the benchmarking projects, EADTU E-xcellence+ and the ESMU e- learning benchmarking exercise. Ossiannilsson, E. (2011). Findings from European benchmarking exercises on e-learning: value and impact. CreativeEducation. Manuscript in press. TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 12. cc. Findings from European benchmarking exercises on e-learning: value and impact. CreativeEducation. Manuscript in press. TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 13. Benefits self-assess institution respond to national performance indicators and benchmarks db h k strengthen institutional identity better understand the process enhance reputation measure and compare set new standards for the sector f discover new ideas, set targets for improvement obtain data to support decision-making van Vught et al., (2008). A practical guide. g ,( ) p g Benchmarking in European HE. ESMU TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 14. Added values Cultural issues. C lt l i Commitment Attitudes Passion Internal processes and involvement Quality enhancement Management and commitment. Dedication Collaboration and networking Courage Reflection The concept of rhizome The Th concept of b t f becoming i TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 15. Quality improvement and Policy statement quality assurance Transparency Dialogue Teambuilding Some key findings on the use of EADTU benchmarking QuickScan tool. Ossiannilsson (2011). TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 16. Limitations Time? Committment? Benchmarks? Interpretations? Language? Who is involved? TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  • 17. The door is open … What next? TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011 Bild: Wikimedia Commons, Push the button, CC BY SA
  • 18. TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011 Ossiannilsson & Landgren, 2011
  • 19. Opening Pandora’s box TIIM2011_ Oulu_Ebba Ossiannilsson 29 Some rights reserved by Christiaan Botha June 2011
  • 20. Thank you! TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011 Photo: CC AT NC SA Some rights reserved by Travelin' Librarian
  • 21. Findings from European benchmarking exercices on e-learning: value and impact Footprints W:www.oulu.fi; www.lu.se/ced E:Ebba.Ossiannilsson@oulu.fi E:Ebba.Ossiannilsson@ced.lu.se FB:Ebba Ossiannilsson T:@EbbaOssian Phone: +4670995448 S:http://www.slideshare.net/EbbaOs siann