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Attendance Management: Getting Staff to Come to Work

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CG Hylton Inc.
CG Hylton Inc.

An effective attendance management program can reap large gains both for improved productivity but also employee wellness.

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Attendance Management 3:00 – 4:00 pm Dec 7th, 2010 Infonex 951 Whitehorse Chris Hylton, MA CG Hylton & Associates Inc. 800 449-5866 [email_address]
What attendance issues we can try and solve for you in this session? Open discussion
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Employers must be knowledgeable about absences, how much they have to tolerate and how they can respond effectively.
FORMS OF ABSENTEEISM Innocent Absenteeism Culpable Absenteeism CANNOT IMPOSE DISCIPLINE! DISCIPLINE WARRANTED Long Term Condition Repetitive Short Term Absences
INNOCENT ABSENTEEISM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do List ,[object Object],[object Object],[object Object],[object Object]
MONITORING INNOCENT ABSENTEEISM ,[object Object],[object Object],[object Object],[object Object]
MANAGING CULPABLE ABSENTEEISM ,[object Object],[object Object],[object Object],[object Object],[object Object]
FEATURES OF ATTENDANCE MANAGEMENT PROGRAMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FEATURES OF AMP ,[object Object],[object Object],[object Object]
Termination: THE LAST RESORT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DOCTRINE OF FRUSTRATION ,[object Object],[object Object],[object Object],[object Object]
FACTORS TO CONSIDER ,[object Object],[object Object],[object Object],[object Object],[object Object]
BOTTOM LINE ,[object Object],[object Object],[object Object],[object Object],[object Object]
TERMINATION & SEVERANCE ,[object Object],[object Object],[object Object]
REINSTATEMENT OF EXCESSIVELY ABSENT EMPLOYEES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE LAST CHANCE AWARD ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
LAST CHANCE AGREEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
LAST CHANCE AGREEMENTS ,[object Object],[object Object],[object Object],[object Object]
When Are Last Chance Agreements Appropriate? ,[object Object],[object Object],[object Object]
Last Chance Agreements: What They Should Include ,[object Object],[object Object],[object Object],[object Object]
Last Chance Agreements: What They Should Include (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of an Enforceable Last Chance Agreement ,[object Object],[object Object],[object Object]
 
Why bother? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Absenteeism ,[object Object],[object Object]
AMP monitors… ,[object Object],[object Object],[object Object]
Legal Validity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Legal Validity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facts about CLS’ AMP Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CLS ISSUES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
UNION ISSUES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Changes Implemented ,[object Object],[object Object],[object Object],[object Object],[object Object]
What Reports Exist? ,[object Object],[object Object],[object Object]
Reports
Reports
Reports
 
Process
What to Consider When Entering Employees Into AMP? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What to Consider When Entering Employees Into AMP? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What to Consider When Entering Employees Into AMP? ,[object Object],[object Object]
Step 1 ,[object Object],[object Object],[object Object],[object Object]
Step 2 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Step 3 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Step 4 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Legal Validity ,[object Object],[object Object],[object Object],[object Object],[object Object]
When do Employees move to the next step? ,[object Object],[object Object],[object Object],[object Object]
AMP Letters ,[object Object],[object Object]
How Are Employees Removed From AMP? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Works? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Works (Cont’d.) ,[object Object],[object Object],[object Object],[object Object]
What Doesn’t Work? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Next Steps ,[object Object],[object Object],[object Object],[object Object],Distribution of Sick hours
Sick Notes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Question & Answer ,[object Object],[object Object]
Question & Answer ,[object Object],[object Object]
Question & Answer ,[object Object],[object Object]
Question & Answer ,[object Object],[object Object]
Question & Answer ,[object Object],[object Object]
 
References ,[object Object],[object Object],[object Object]
My offer to you ,[object Object],[object Object]
Thank you for the opportunity to meet today! Tel 403 264 5288 or 800 449 5866 [email_address]
CG Hylton - Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tel 403 264 5288 [email_address]
Managing & Tracking Attendance
Why track attendance?
 
Why??????
Tracking solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Admin ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?
New Hires
Exercise: How Much Do You Spend? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Much Do You Spend? Cont… ,[object Object],[object Object],[object Object],[object Object]
How Can I Minimize Costs? ,[object Object],[object Object]
HR Outputs PLANNING CANDIDATE IDENTIFICATION CANDIDATE EVALUATION FINAL SELECTION INTEGRATION AND FOLLOW-UP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exercise: ,[object Object],[object Object],[object Object]
Ideal Candidate ,[object Object],[object Object],[object Object],[object Object],[object Object]
Applicant Evaluation ,[object Object],[object Object],[object Object],[object Object]
Applicant Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Developing your questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do’s: the Interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Don’ts: the Interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Human Rights Hiring Rules ,[object Object]
Info Can’t ask Recommended Name Maiden name, reference to name origin Previous names, only if needed to verify past employment / education Race, colour, ancestry place of origin Place of birth, citizenship, racial origin, next of kin Legally permitted to work in Canada
Info Can’t ask Recommended Gender, marital status, family status Plans for marriage, family childcare, gender, marital status Availability for work including shift work, travel Languages Ability in languages not required for job Ability in language required for job Age Specific age Old enough to work legally
Technical Questions ,[object Object],[object Object],[object Object],[object Object],Interview Questions
Technical Questions ,[object Object],[object Object],[object Object],[object Object],Interview Questions
Value or Interest Questions ,[object Object],[object Object],[object Object],Interview Questions
Value or Interest Questions ,[object Object],[object Object],[object Object],[object Object],Interview Questions
Exercise: Interview Questions ,[object Object]
Exercise: How would you find out? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Orientation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group Activity 1 ,[object Object]
Problems ,[object Object],[object Object]
Problems cont… ,[object Object],[object Object]
Problems cont… ,[object Object],[object Object],[object Object]
Problems cont… ,[object Object],[object Object]
What Happens Next??? ,[object Object],[object Object],[object Object],[object Object]
Group Discussion ,[object Object],[object Object]
Group Discussion cont… ,[object Object]
Group Activity 2 ,[object Object]
Divide into small groups ,[object Object],[object Object]
Role Play ,[object Object],[object Object]
Facebook and Privacy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Privacy 101
Employee Information ,[object Object],[object Object]
Recruitment
Recruitment ,[object Object],[object Object],[object Object],[object Object]
Definition of Employee ,[object Object],[object Object],[object Object]
Employee calls in sick ,[object Object],[object Object],[object Object],[object Object]
Reference Checks ,[object Object],[object Object]
Old Legal Proverb ,[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
EAP ,[object Object],[object Object],[object Object],[object Object]
Mortgage or Loan Request ,[object Object],[object Object],[object Object]
Duplicate Personnel Files ,[object Object],[object Object],[object Object],[object Object]
Access to ee Info ,[object Object],[object Object],[object Object]
What sticky issues are you having? Open discussion
[object Object],[object Object],[object Object],[object Object]
CG Hylton - Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some of our Clients ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some of our Clients ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Attendance Management: Getting Staff to Come to Work

  • 1. Attendance Management 3:00 – 4:00 pm Dec 7th, 2010 Infonex 951 Whitehorse Chris Hylton, MA CG Hylton & Associates Inc. 800 449-5866 [email_address]
  • 2. What attendance issues we can try and solve for you in this session? Open discussion
  • 3.
  • 4. Employers must be knowledgeable about absences, how much they have to tolerate and how they can respond effectively.
  • 5. FORMS OF ABSENTEEISM Innocent Absenteeism Culpable Absenteeism CANNOT IMPOSE DISCIPLINE! DISCIPLINE WARRANTED Long Term Condition Repetitive Short Term Absences
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  • 65. Thank you for the opportunity to meet today! Tel 403 264 5288 or 800 449 5866 [email_address]
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  • 67. Managing & Tracking Attendance
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  • 87. Info Can’t ask Recommended Name Maiden name, reference to name origin Previous names, only if needed to verify past employment / education Race, colour, ancestry place of origin Place of birth, citizenship, racial origin, next of kin Legally permitted to work in Canada
  • 88. Info Can’t ask Recommended Gender, marital status, family status Plans for marriage, family childcare, gender, marital status Availability for work including shift work, travel Languages Ability in languages not required for job Ability in language required for job Age Specific age Old enough to work legally
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  • 124. What sticky issues are you having? Open discussion
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Editor's Notes

  1. CG Hylton & Associates Inc Mastering the Basics of HR Management
  2. CG Hylton & Associates Inc Mastering the Basics of HR Management
  3. CG Hylton & Associates Inc Mastering the Basics of HR Management
  4. CG Hylton & Associates Inc Mastering the Basics of HR Management
  5. CG Hylton & Associates Inc Mastering the Basics of HR Management
  6. Mastering the Basics of HR Management