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- 1. Recognise these? Everyone’sgot them but how do you deal with them? 7'0'' 6'6'' 6'0'' 5'6'' 5'0'' 4'6'' 4'0'' 3'6'' 3'0'' Wild Bill GhostBuffalo Skiver Sleeps-with-SmartphoneButch Presentee Annie Excuses ‘I don’t have time to go off sick!’ says Butch. His 100% attendance record remains unbeaten and no illness will prevent him from losing this title. He comes to work to spread his germs and tell anyone who will listen how hard he works and how little it is appreciated. If he stopped moaning or trying to work whilst ill, he might actually get some work done for once! His colleagues wish he would just go home, come back happier and healthier and stop bringing them down, too. Dodging every disciplinary bullet, Buffalo Skiver can recite absence policies in his sleep. His time off is regular but he doesn’t trip triggers and he feels it is his right to play the system. He knows everybody else’s schedules by heart because that means he can leave early on Friday, undetected. He has learnt many tricks to maintain the illusion of ‘hardworking Buff’ and knows how to get others to do his work for him. If only he could apply same creativity and dedication to his job, he might become a star employee. Sick, yet unable to relax, Sleeps-with-Smartphone is at home in bed but nothing will stop her answering her emails. The flu is making her drowsy and prone to mistakes but still she carries on. She dozes off in the afternoon and when she picks up her phone again, she starts replying to messages that have already been dealt with in the meantime by her co-workers. Her customers are getting confused and her colleagues frustrated with her interfering and mistakes. She thinks she is doing them all a favour but she really isn’t helping. It’s been months since Wild Bill Ghost was last at work. He went absent with a knee injury whilst waiting for an operation. The best part is that his manager left the company and forgot to suspend his sick pay. The new manager has never met Bill nor contacted him to find out how he is doing. He has hired someone new to do Bill’s job but Bill still gets his paycheck every month. He can’t believe his luck! He also knows that if he ever goes back, he’ll be due holiday pay for all the annual leave he has missed during the absence. What a bonus. Using every excuse under the sun, Annie is rarely seen at work. One day her back hurts, then it’s migraines, or her all-time favourite: stress. When she does turn up, it’s with a list of excuses for why she hasn’t done her work. If it’s not the dog eating her homework, it’s another dead grandmother (how many can one person have, really?) Her boss is keen to help with her health but the doctors can’t confirm what the problem is and the GP simply keeps signing her off work to rest. And that is just fine with Annie - sick pay is part of her contract, after all! ‘Sleeps-with-Smartphone’ Butch Presentee Buffalo Skiver Wild Bill Ghost Annie Excuses • 24/7 absence registration over the phone via 03-number at local call rates • Up to 50% absence reduction in 3 months • Visibility of problem areas by employee, absence cause, site • Access to real time absence data and reduced administration • Immediate email notifications, automated absence triggers and task reminders • Online tools and task manager to ensure compliance with company policy • Improved compliance with policies and procedures Benefits of ‘Engage’ attendance management inspiring healthy attendance
- 2. Joe Bloggs wakesup too unwell to go to work. It’s 7 am and he knows his manager won’t be answering his phone yet so he sends the manager an SMS instead. Joe goes back to sleep and switches his phone off. Joe’s manager hasn’t picked up the message from Joe because he left his work phone in the office yesterday. He walks in to find several missed calls from the client and when he rings back he finds out why: Joe has not turned up for work at the client site. He then rings the scheduling team to urgently find a replacement. Unfortunately most of the stand-by team have already been deployed that morning and the nearest to the job is 1.5 hours away. It will be 11:00 before anyone can take Joe’s place. The scheduling team ask the manager if they should be organising cover for the next day as well but Joe’s manager doesn’t know the answer to that: the SMS only said he was ill today, there was no mention of when he might be back and now he is not answering his phone. How our Day-1 Absence Management works: 24/7 absence reporting Online tools and resource centre Fast and effective referrals Measurable results and return on investment + Engage is a web-based toolkit for measuring and managing absence. Employees report their absence via Engage and the employee absence records are stored in a centralised database. The full data is accessible by authorised users online at any time and managers get access to all the following features among others: Absence notifications - Engage sends instant information across to line managers and site coordinators to ensure that disruption due to absence is minimised. Daily digest emails summarise any outstanding tasks and any new absences that require management action according to the policy. Policy triggers - To help managers follow company policy, Engage triggers are customised to pick up levels of absenteeism that require further action. The automated flag system can also be configured to recognise high-risk indicators where case management by HR should be started to minimise the likelihood of long term absence or claims. Instant alerts and task reminders via email and SMS After: Absence reporting with HoneydewBefore: Absence reporting before Honeydew Reports - The accumulated absence data can be reviewed via our easy reports. Our reports have been built to analyse absence statistics either on an individual basis or by organisation units and the data can be sliced and diced according to business interests, be it cost of absence, key trends and drivers or compliance with company policy. We’ve also designed different report packages with specific stakeholders in mind so each line manager, MD or HR Business Partner has the right level information available when necessary. Executive Absence Summary Report period: 13/08/2012 - 13/12/2012 Absence Level Development Top 10 Absence Causes Cost of Absence based on company average cost of absence day Management Policy Compliance RTW Interview Completion Absence Review Completion Comprehensive report suite with up-to-the-minute statistics Engage online toolkit Dashboard – high-level instant snapshot on current absentees, outstanding tasks, task performance, absence levels, and the top causes of absence. Task manager – the line manager’s key tool for keeping up with tasks such as return to work interviews and absence review meetings. Regular task reminders will ensure compliance with company policy. Absence records – complete absence histories with full details from registration to return, including notes on management actions and exportable summary reports. Resource centre – Engage offers an online e-learning area with video tutorials, FAQs and guides to using the system and to help achieve best practice attendance management. Engage attendance management software Joe Bloggs realises at 7 am that he is not well enough to go to work today. In line with company policy, absence must be reported 2 hours before his start time, so he calls his company’s dedicated Honeydew absence reporting line, which is open 24/7. The call handler asks him questions about his absence and expected return to work date and captures a contact phone number for his manager to use later in the day, if necessary. 3 minutes later, Joe is back in bed resting and his rostering team have already received SMS and email notifications to alert them to the fact that Joe will not be coming in today. The schedulers are ringing their reserve team to find someone to cover Joe’s shifts for the next three days – the notifications tell them that Joe expects to be back at work in 3 days’ time.