The webinar, featuring speakers Mollie Lombardi and Jim Manfield, focuses on the significance of effective workforce management and the evolution of time and attendance strategies. It highlights the impact of automation in increasing productivity and customer satisfaction, and emphasizes the importance of employee engagement and analytics in workforce planning. Attendees are provided with information on accessing resources, and the opportunity to submit questions during the session.

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Beyond Time and Attendance: The Transformative Power of Workforce Management

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Speaker: Mollie Lombardi Vice President, Principal Analyst Brandom Hall Group Speaker: Jim Manfield Solution Consultant Kronos Incorporated Moderator: Kate Everson Workforce Magazine
Beyond Time and Attendance: The Transformative Power of Workforce Management

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Frequently Asked Questions

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Kate Everson
Associate Editor
Workforce Magazine
Beyond Time and Attendance: The Transformative Power of Workforce Management

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Mollie Lombardi Vice President, Principal Analyst Brandom Hall Group Jim Manfield Solution Consultant Kronos Incorporated
Beyond Time and Attendance: The Transformative Power of Workforce Management

10. Beyond Time and Attendance: The Transformative Power of Workforce Management
Mollie Lombardi
VP/Principal Analyst Workforce Management
Brandon Hall Group
Jim Manfield Solution Consultant
Kronos Incorporated

11. Agenda
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The Evolution of Time and Attendance
•
Going Above and Beyond with Data
•
Taking in the Mystery out of Analytics

12. Deploy and Measure

13. Workforce Management Priorities
Source: Brandon Hall Group, Workforce Management Study 2014
54% 39%39% 0% 20% 40% 60% Improving workforce analytics capabilitiesReducing manual transactions within HRBuilding long-term workforce planning capabilitiesAll Respondents

14. The Evolution

15. Workforce Management Process Automation
Source: Brandon Hall Group, Workforce Management Study 2014
18% 21% 22% 12% 36% 34% 42% 34% 35% 33% 22% 46% 6% 3% 3% 5% 4% 8% 11% 3% Leave managementAbsence managementSchedulingTime and attendanceManual/spreadsheetPartially automatedFully automatedOutsourcedNot applicable

16. Impact of Automation on Accuracy and Compliance
Source: Brandon Hall Group, Workforce Management Study 2014

17. Organizations with fully automated time and attendance solutions saw
67%
greater year-over-year improvement in customer satisfaction &
2½
times greater year-over-year revenue growth
It’s a Business Thing

18. Impact of Automation on Integration and Transparency
Source: Brandon Hall Group, Workforce Management Study 2014

19. Transparency is Crucial
Engagement
Turnover
Trust

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Engagement, Turnover, Trust

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What is Employee Engagement?
Engagement is the point at which employees voluntarily “go the extra mile”

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What is the Main Goal?
Right Person
Right Place
Right Attitude
Right Time
An engaged employee is a productive employee

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How Do You Engage Your Employees?

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Engage Your Employees From Day 1

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Provide Them with Self Service
Change availability
Request to swap or cover
Manage all requests
Self-schedule

26. © KRONOS INCORPORATED
Don’t Forget Your Millennials

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Millennials Like To Work Everywhere

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Mobility

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What Makes a Happy Workforce?
•
Self service
–
HR, Benefits, Timecard, Time-off Requests, Scheduling
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Bring Your Own Device
–
Laptop, Tablets, Phones
•
Provide real-time, meaningful data

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Going Above and Beyond with the Data

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Time & Attendance Data

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Overwhelmed with Data
Do we have the right people, in the right place, at the right time?
Hourly, Shift, Daily, Weekly, Bi-Weekly
Monthly, Quarterly
COST
Should we hire?
What’s the cost?
Overwhelmed with data?
How productive are we?
PRODUCTIVITY
HIRE
BIG DATA

33. © KRONOS INCORPORATED
Workforce Analytics: Bringing Order to Chaotic Data
Your Data
Sorted and Arranged in Context
Presented Visually
•
How do you make data accessible and easier to consume?
•
How do you identify what is relevant?
•
How do you get the information you need to make decisions?

34. © KRONOS INCORPORATED
Workforce Analytics: Visibility, Insight & Continuous Improvement
Performance Targets Keep Small Issues From Becoming Large Ones
Predefined Views Make It Easy To Isolate Root Causes
Easily Identify Cause-and-Effect Relationships… With High-Quality Information
1
2
3
Information is easier to access, understand and act upon

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Visibility: Manage in the Moment
•
Workforce Tablet Analytics
•
On-demand visibility from anywhere at any time
•
Designed for the iPad

36. It’s All Connected

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Solving 3 Critical Business Issues
Minimize Compliance Risk
Control Labor Cost
Improve Workforce Productivity
Time and Attendance
Forecasting and Scheduling
Absence Management
Analytics
Data Collection
Hiring
HR and Payroll
Activities
It’s All Connected

38. Data
Analytics
Insight

39. Automation drives Reporting and Analytics
Source: Brandon Hall Group, Workforce Management Study 2014
45% 19% 78% 24% 0% 20% 40% 60% 80% Can run reports on current dataCan use data for predictive analyticsNo or partial automationFully automated

40. Be Not Afraid!
+

41. Analytics Isn’t Data in Color
•
Data just is – no context, no relative meaning
•
Analytics requires combining data to find correlation
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Predictive analytics requires deep insight into causation it can be used to model likely futures

42. Prepare for a Modern World

43. 65%
Of organizations indicate their time and attendance solutions have been in place 3 years or more

44. Provider Selection Criteria
Source: Brandon Hall Group, Workforce Management Study 2014
43% 40% 34% 0% 25% 50% Customer service/supportAbility to integrate with organization's existing enterprise systems Price/costCriteria ranked critically important

45. Consumerization
Mobility
Engagement
Integration

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Questions?
•
Mollie Lombardi, VP and Principle Analyst Workforce Management Brandon Hall Group mollie.lombardi@brandonhall.com @mollielombardi
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Jim Manfield, Solution Consultant Kronos Incorporated james.manfield@kronos.com

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