Effective Communication
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This document outlines 4 steps for effective communication: 1) listen actively without judgment, 2) be assertive by speaking clearly with an objective tone, 3) be empathetic by understanding others' emotions, and 4) provide helpful feedback by describing observable behaviors without criticism. It emphasizes listening without prejudgment, speaking assertively to find win-win results, and understanding others through empathy in order to improve communication.
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This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
Effective Communication
Effective communication involves transmitting information from a source to a receiver through various channels and feedback. The key functions of communication are control, motivation, emotional expression, and information sharing. Effective communication skills include listening skills, providing feedback, and strong presentation abilities. Presentation skills require thorough preparation, structuring content for the audience, an engaging opening and closing, use of visual aids, and handling questions confidently.
Effective Communication
This document discusses effective communication skills. It defines communication, outlines the communication process, and describes key components like the sender, receiver, message, and feedback. It also discusses active listening, different communication styles assessed by the DiSC model (Dominance, Influence, Steadiness, Conscientious), and tips for communicating effectively with each style.
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1. Define the four elements of emotional intelligence
2. The importance of using emotional intelligence in the workplace
3. Unlike IQ, understanding how emotional intelligence can be developed in order to enhance interpersonal and career success using specific strategies
4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness
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Learning Outcomes
1. Define the four elements of emotional intelligence
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4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness
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This document discusses having difficult conversations in the workplace. It outlines that people dislike difficult conversations because they take time, involve emotions, and can cause conflict. However, having the conversations (action) is better than no action, as problems will escalate without action. The document provides a 3-step process for handling difficult conversations: 1) gain clarity on the issue by separating facts from feelings, 2) overcome the instinct to avoid the conversation, and 3) deliver the message in a direct but sensitive way using "I" statements. The goal is to have productive discussions to improve relationships and work productivity.
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Effective communication skills are a critical element in
your career and personal lives
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This document summarizes a workshop on emotional intelligence presented by Dr. Maynard Brusman. The workshop discusses defining emotional intelligence and its five domains. Research shows that emotional intelligence is twice as important as IQ for leadership success. Developing emotional intelligence can improve motivation, teamwork, change management and relationships. The workshop teaches participants to increase self-awareness, self-regulation, motivation, empathy and social skills to become more emotionally intelligent. An assessment and action planning exercise helps participants understand their strengths and areas for growth.
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Emotional intelligence involves the ability to understand and manage one's own emotions and recognize emotions in others. It includes skills such as self-awareness, self-regulation, empathy, and social skills. While IQ is relatively fixed, EQ can increase over time through learning and practice. Emotional intelligence became popular in the 1990s through academic research and was brought to the mainstream by Daniel Goleman's 1995 bestselling book. Developing strong EQ involves competencies in self-awareness, self-management, social awareness, and relationship management.
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Effective communication requires skill at each stage of the communication process to minimize barriers between the sender and receiver of a message. Barriers can occur during encoding of the message by the sender, through the channel of communication, during decoding by the receiver, and with the feedback from the receiver. Removing these barriers is key to ensuring the intended meaning of the message is perceived accurately. In addition to verbal communication skills, it is important to be aware of non-verbal communication cues like gestures, eye contact and facial expressions, which can vary significantly across cultures. Developing strong emotional intelligence competencies like self-awareness, self-regulation, empathy and relationship management also contributes to effective communication.
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The document discusses communication skills and effective communication. It defines communication as the exchange of information between individuals using various channels like sight, sound, etc. Effective communication skills are important for both careers and personal lives. Good communication aims to convey understanding, persuade, or share information. Barriers to communication include poor listening, assumptions, emotions, and language differences. The document provides tips for developing communication skills like maintaining eye contact, being aware of body language, practicing clear expression, and active listening. Overall, effective communication is a two-way process that utilizes feedback and active listening to convey messages clearly without stress.
Interpersonal skills
Interpersonal skills, also known as soft skills or social intelligence, become increasingly important as one enters the workplace. Even if someone excels technically, poor interpersonal skills will negatively impact how they are perceived. Emotional intelligence involves understanding and managing one's own emotions and those of others. It can be developed through self-awareness, self-regulation, motivation, empathy, social skills, and relationship management. Employers value emotional intelligence as it relates to employee engagement, adaptability to change, idea generation, and overall business success.
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Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
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The OPRA Group have been working with GENOS on Emotional Intelligence (EI) since the early 2000s. This gives us a unique perspective on how EI theory has developed and been applied to maximise organisational success.
The following presentation discusses the basics, and basis, of the GENOS model of EI. This is now the foundation of the award winning leadership programmes offered by OPRA.
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The document discusses various aspects of communication including definitions, models, processes, types, barriers, and styles. It defines communication as conveying thoughts or feelings to others. It describes the Shannon-Weaver model of communication involving a source, encoder, decoder, message, receiver, and feedback. It outlines verbal communication techniques and paraverbal cues like pitch, rate, and volume. It discusses non-verbal communication such as gestures, space, and facial expressions. It also addresses passive, aggressive, and assertive communication styles and provides examples of each.
Effective communication
This document discusses effective communication. It provides definitions of communication from various sources that emphasize communication as the exchange of information, ideas, opinions, and reaching common understanding between individuals. The document also outlines the key components of the communication process, including the message, medium, and environment. It notes that communication failures can occur when the content or form of the message is unclear or misunderstood. Effective communication in organizations is important for negotiations, decision-making, and avoiding failures that result from inaccurate transmission of ideas or purposes.
Communication Skills
The document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information to build mutual trust. It also covers developing assertive communication skills through principles like focusing on solutions rather than problems. The document recommends developing active listening skills such as paraphrasing, reflecting feelings, and synthesizing ideas to better understand others.
LIFE SKILLS - EMPATHY
This document discusses empathy and its importance. It defines empathy as understanding another person's perspective and experiences rather than just sympathizing with them. There are three main types of empathy: emotional, cognitive, and compassionate. The document provides tips for applying empathy, such as understanding others' emotions, walking in their shoes, and putting aside personal beliefs. Empathy is important for understanding people different from ourselves. It has components like seeing from another's viewpoint and communicating understanding without judgment. The document contrasts empathy and sympathy and provides behaviors to avoid and habits of empathetic people.
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This document discusses empathy and its importance. It defines empathy as understanding another person's perspective and feelings rather than just sympathizing. There are three main types of empathy: emotional, cognitive, and compassionate. The document provides tips for applying empathy, such as understanding others' experiences from their point of view, being attuned to their emotions, and putting aside your own beliefs to make unbiased decisions. It also contrasts empathy and sympathy, noting that empathy involves a more active form of listening and understanding without judgment. Key components of empathy and behaviors to avoid are outlined. Finally, six habits of highly empathic people are listed.
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The document discusses communication skills and effective communication. It defines communication as the process of sending and receiving information between people. It emphasizes that effective communication involves both verbal and nonverbal messages being aligned and clear. It also stresses the importance of active listening skills like paying attention, maintaining eye contact, and suspending judgment. Good communication is described as being two-way, involving listening and feedback, and being clear, accountable, and stress-free. Tips provided for improving communication skills include maintaining eye contact, being positive and clear, practicing good listening, and using well-timed pauses.
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Aditya struggled with interpersonal skills at his new job. He was often late, argued with colleagues, and made inappropriate jokes and remarks about others. As a result, his colleagues started avoiding him and found it difficult to work with him. In contrast, Anita was well-liked at her job due to her strong interpersonal skills. She spoke confidently and respectfully to everyone, customized her approach based on who she was interacting with, and maintained a calm and poised demeanor even in difficult situations. Developing self-awareness, managing emotions, empathy, and effective conflict resolution are important interpersonal skills that help people work well with others.
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Conflict is a normal part of relationships that requires certain skills to resolve productively. These include managing stress and emotions, paying attention to verbal and nonverbal communication, being aware of differing needs and perspectives, seeking compromise, and believing that facing conflicts head-on strengthens relationships. Developing emotional awareness and the ability to de-escalate tensions in the moment are particularly important for constructively addressing disagreements and preventing conflicts from causing damage. When handled well, conflicts provide opportunities for growth and deeper understanding between parties.
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The document discusses effective communication skills. It identifies five levels of communication ranging from superficial to validating. Assertive communication and active listening are important. The document also discusses recognizing and avoiding bullying, hazing, sexual harassment and resolving conflicts in a positive way. Good communication involves acknowledging others' feelings, listening without judgment, and striving for mutual understanding.
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Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
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Effective Communication
- 1. Invest in your Competence. HRTcareer Effective Communication Training Follow us on Twitter @hrtcareer
- 2. “ Let us say what we feel and feel what we say, our words should be in agreement with Life”. Seneca Effective Communication
- 3. EFFECTIVE COMMUNICATION in 4 steps
- 4. What obstacles prevent us to communicate effectively ?
- 5. The way we receive communication: We reject what threatens us. We see and hear exactly what we want.
- 9. Step 1 Listen Actively
- 11. Open your mind
- 12. Give signals that you are really listening.
- 13. Step 2 Be Assertive
- 14. Guilt We survive by blaming Us or Others.
- 15. A submissive person denies individuals rights. An aggressive person denies others rights.
- 16. An assertive person wants a WIN – WIN result The Submissive loses The Aggressive wins
- 17. To become assertive we speak: Clear With an objective With warm and sincere tone
- 18. Step 3 Be Emphatic
- 19. Empathy = Understanding + Respect It means that we "resonate" with others.
- 21. Be aware of the emotions you are expressing…
- 22. Step 4 Feedback
- 23. Good Feedback No criticism No judgment It empowers you Describes observable behaviors
- 24. Beware … Your body never stops to communicate…
- 25. Invest in your Competence ! HRTcareer International Recruitment & HR Consulting To subscribe to this training send a message to hrt@hrtcareer.com Follow us on Twitter @hrtcareer