The document discusses emotional intelligence and how to manage emotions. It defines emotional intelligence as the ability to understand, use, and manage our emotions. Some key skills that contribute to emotional intelligence include being aware of your own emotions and the emotions of others, managing emotional reactions, and choosing your mood. The document provides information on common emotions like fear, anger, sadness, embarrassment and jealousy. It also discusses passive, aggressive and assertive responses and how to respond to situations assertively rather than passively or aggressively.