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Michelle L. Howland, PHR 
michelle.sterle@gmail.com 701-330-0555 
I am a customer focused HR professional who uses communication to engage employees. 
Experience 
HR Administrator, Cliffs Natural Resources April 2010-Present 
Support the Hibbing Taconite Mine Site in order to ensure a productive workplace. This is done through maintaining 
proper staffing levels, maintaining organizational charts, workforce scheduling, and wellness initiatives. It is also 
accomplished by working with Union Leadership to ensure fair treatment of employees through maintaining seniority lists, 
shift & area preference, and resolving conflicts through discussion of the Basic Labor Agreement. 
Accomplishments: 
 Organized scheduling for employee engagement trainings for 800 employees. 
 Part of hiring team to hire and onboard over 100 full-time employees and 40 summer interns in 2014. 
 Ensured compliance of 800 employees attending annual MSHA training 2011-2014. 
 Lead Mine Site Wellness Committee. 
 Led employee development plan training. 
 Created survey to gain feedback of onboarding process. 
 Organized employee appreciation events. 
HR/Safety Intern, Cliffs Natural Resources via Our Gang Staffing August 2007-March 2010 
Support HR and Safety Managers to streamline processes. This was done through organizing the interview and MSHA 
citation mitigation processes; training others on the process. This was also done by tracking training for MSHA, task 
training, and Fire/ERT training and logging in SumTotal. 
Accomplishments: 
 Created employee orientation book for Mine Site. 
 Converted workforce schedule into user friendly format. 
 Created organizational chart for Mine Site in new software. 
Education 
Master of Science, Human Resources Management Expected Graduation: June 2015 
Capella University, President’s List 
Bachelor of Business Administration, Management Graduated: May 2007 
University of North Dakota 
Technical Skills 
 MS Office: Word, Excel, Publisher, PowerPoint, InfoPath, Visio, Project 
 Adobe Acrobat 
 ADP, Ellipse, Kronos 
 Taleo: Recruiting and Talent Management 
 Statistics: Headcount reporting, demographics, turnover, staffing forecasting 
Awards & Achievements 
Professional in Human Resources (PHR) 2012 
Dale Carnegie Course 2010 
Dale Carnegie Leadership Training for Managers 2012 
Cliffs Leading the Business 2013 
Certified Workplace Wellness Specialist 2012 
SHRM Member in Good Standing 2014 
Silver Workplace Wellness Award – Hibbing Chamber of Commerce 2012 
Hibbing Taconite Relay for Life Team Captain 2014 
Interests 
Hiking, Camping, Reading, Crafts, Quilting, Games

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Howland, Michelle Resume

  • 1. Michelle L. Howland, PHR michelle.sterle@gmail.com 701-330-0555 I am a customer focused HR professional who uses communication to engage employees. Experience HR Administrator, Cliffs Natural Resources April 2010-Present Support the Hibbing Taconite Mine Site in order to ensure a productive workplace. This is done through maintaining proper staffing levels, maintaining organizational charts, workforce scheduling, and wellness initiatives. It is also accomplished by working with Union Leadership to ensure fair treatment of employees through maintaining seniority lists, shift & area preference, and resolving conflicts through discussion of the Basic Labor Agreement. Accomplishments:  Organized scheduling for employee engagement trainings for 800 employees.  Part of hiring team to hire and onboard over 100 full-time employees and 40 summer interns in 2014.  Ensured compliance of 800 employees attending annual MSHA training 2011-2014.  Lead Mine Site Wellness Committee.  Led employee development plan training.  Created survey to gain feedback of onboarding process.  Organized employee appreciation events. HR/Safety Intern, Cliffs Natural Resources via Our Gang Staffing August 2007-March 2010 Support HR and Safety Managers to streamline processes. This was done through organizing the interview and MSHA citation mitigation processes; training others on the process. This was also done by tracking training for MSHA, task training, and Fire/ERT training and logging in SumTotal. Accomplishments:  Created employee orientation book for Mine Site.  Converted workforce schedule into user friendly format.  Created organizational chart for Mine Site in new software. Education Master of Science, Human Resources Management Expected Graduation: June 2015 Capella University, President’s List Bachelor of Business Administration, Management Graduated: May 2007 University of North Dakota Technical Skills  MS Office: Word, Excel, Publisher, PowerPoint, InfoPath, Visio, Project  Adobe Acrobat  ADP, Ellipse, Kronos  Taleo: Recruiting and Talent Management  Statistics: Headcount reporting, demographics, turnover, staffing forecasting Awards & Achievements Professional in Human Resources (PHR) 2012 Dale Carnegie Course 2010 Dale Carnegie Leadership Training for Managers 2012 Cliffs Leading the Business 2013 Certified Workplace Wellness Specialist 2012 SHRM Member in Good Standing 2014 Silver Workplace Wellness Award – Hibbing Chamber of Commerce 2012 Hibbing Taconite Relay for Life Team Captain 2014 Interests Hiking, Camping, Reading, Crafts, Quilting, Games