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HR Value Proposition In Pursuit of Operational Excellence Indian Habitat Center – May 20, 2011 Ishlesh Bhaskar Asst Vice President – Human Resources
Competency Model: HR Value Proposition Strategic Contribution Business Knowledge HR  Technology Personal Credibility HR  Delivery *Dave Ulrich (HR Value Proposition)
Strategic  Partner Administrative Expert Employee Champion Mid-1990s Change Agent Strategic Partner – cum - Leader Functional  Expert Employee Advocate/  Human Capital Developer Mid-2000s Strategic  Partner Sum of first four roles Also leading the HR Function, Collaborating with other functions, ensuring Corporate Governance HR practices are delivered through administrative efficiency (technology), and others through policies, menus, & interventions EA focuses on today’s employee, HC Developer focuses on how employees prepare for the future Evolution Multiple dimensions – Business Expert, Change Agent, Knowledge Manager, and Consultant.  Evolution of HR Roles *Dave Ulrich (HR Value Proposition)
Human Capital Developer Employee Advocate Functional Expert Strategic Partner HR Leader Evolution of HR Roles *Dave Ulrich (HR Value Proposition)
[object Object],[object Object],[object Object],HR should make sure that they are doing the  Right Work , and that’s done at the  Right Level  within the Organisation by the  Right HR Role at the  Right Location Through  Right Delivery Method  Evolution of HR Roles
Aspiring for Ops Excellence….  ,[object Object],[object Object],[object Object],[object Object],[object Object]
HR @ HDFC Bank On Journey  of  Operational Excellence… Multi Vendor Outsourcing Job Portals/ Sites Linkage to our Career Site Search Firms/ Consultants Outsourced Manpower Contracts Tailored Service Delivery Verticalized Function/ Region – Need Based HR products tailored/ tweaked Centrailsed Resource/ Data Pooling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Global Standards Oracle HRMS (Since 2001)   ISO–9001 Certified (Since 2006) SOX (Sarbanes Oxley Act) Compliant Internal Audits
Concept 1 HR @ HDFC Bank North Regional HR Operations Central  HR Operations West Regional HR Operations South Regional HR Operations East Regional HR Operations
HR @ HDFC Bank Processes FY  2010-11 Offers 12000+ New Joinee 9403 Confirmations 7248 Transfers 4515 HRMS Updations 42941 Payments 14209
NEW PROJECTS: MANPOWER ACCOUNTING SYSTEM Manpower Accounting for real time availability of employee data.  ( Expected to go live - May 2011 ) LEAVE MANAGEMENT SYSTEM To enhance the existing leave system to manage the existing and future volumes  ( Live w.e.f. 28 th  March 2011 ) ONLINE EXIT SYSTEM To enhance the exit system to monitor the exits online and end to end ( Live w.e.f. April 2011 ) ONLINE TRANSFER SYSTEM Workflow based Transfer module for monitoring employee movements  ( Expected to go live -  June 2011 ) HR @ HDFC Bank
Thank You…

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Ishlesh Bhaskar

  • 1. HR Value Proposition In Pursuit of Operational Excellence Indian Habitat Center – May 20, 2011 Ishlesh Bhaskar Asst Vice President – Human Resources
  • 2. Competency Model: HR Value Proposition Strategic Contribution Business Knowledge HR Technology Personal Credibility HR Delivery *Dave Ulrich (HR Value Proposition)
  • 3. Strategic Partner Administrative Expert Employee Champion Mid-1990s Change Agent Strategic Partner – cum - Leader Functional Expert Employee Advocate/ Human Capital Developer Mid-2000s Strategic Partner Sum of first four roles Also leading the HR Function, Collaborating with other functions, ensuring Corporate Governance HR practices are delivered through administrative efficiency (technology), and others through policies, menus, & interventions EA focuses on today’s employee, HC Developer focuses on how employees prepare for the future Evolution Multiple dimensions – Business Expert, Change Agent, Knowledge Manager, and Consultant. Evolution of HR Roles *Dave Ulrich (HR Value Proposition)
  • 4. Human Capital Developer Employee Advocate Functional Expert Strategic Partner HR Leader Evolution of HR Roles *Dave Ulrich (HR Value Proposition)
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  • 8. Concept 1 HR @ HDFC Bank North Regional HR Operations Central HR Operations West Regional HR Operations South Regional HR Operations East Regional HR Operations
  • 9. HR @ HDFC Bank Processes FY 2010-11 Offers 12000+ New Joinee 9403 Confirmations 7248 Transfers 4515 HRMS Updations 42941 Payments 14209
  • 10. NEW PROJECTS: MANPOWER ACCOUNTING SYSTEM Manpower Accounting for real time availability of employee data. ( Expected to go live - May 2011 ) LEAVE MANAGEMENT SYSTEM To enhance the existing leave system to manage the existing and future volumes ( Live w.e.f. 28 th March 2011 ) ONLINE EXIT SYSTEM To enhance the exit system to monitor the exits online and end to end ( Live w.e.f. April 2011 ) ONLINE TRANSFER SYSTEM Workflow based Transfer module for monitoring employee movements ( Expected to go live - June 2011 ) HR @ HDFC Bank