Andreah Cole is seeking a new role where she can utilize her existing skills in customer service, communication, organization, and technology. She has experience in administration, project coordination, and customer support roles. Her background includes work scheduling inspections for Ofsted, managing software license renewals, and coordinating a community development project in Malawi.

1. Andreah Cole
07772590491 andreahcole@hotmail.com
PROFILE
I am a motivated, efficient, punctual and hardworking individual who has excellent communication
skills. An enthusiastic person who thrives on hard work and enjoys a challenge. With a range of
transferable skills and a willingness to adapt. Now seeking a new role to utilise existing skills whilst
continuing to develop new ones and develop my career further.
 Excellent customer service, maintaining a polite and friendly disposition at all times
 Strong communication skills both verbally and in writing
 Hard working to meet challenging targets and deadlines
 Comfortable working as part of a team and independently, managing my own time
 Proficient use of IT software with good knowledge of Microsoft Office Packages including
Word, Excel, PowerPoint, Outlook, Photoshop, Autodesk, Google Sketchup and Lotus Notes
 Experienced in entering information on to a computer database
 Experience of processing payroll information
EMPLOYMENT
GOLD Malawi Project
July 2015-Aug 2015
Duties: Running workshops for adults and children, public speaker, document administration.
Girlguiding run 8 GOLD (Girlguiding Overseas Linked with Development) projects each year in
partnership with other Guide Associations around the world and have been making a difference for
over 20 years. GOLD delivers sustainable community-based development projects ranging from
environmental issues to teaching leadership skills. I was fortunate to be chosen to represent the UK
in a sixth year project to Malawi. Alongside 5 other women, I taught girls and young women
teamwork, leadership and advocacy skills. We trained a team of 20 Malawians who will continue to
teach these lessons, to encourage young women to stay in education and give themselves a bright
future.
Avnet Technology Solutions
Aug 2014 –July 2015
Independent Software renewals administrator (Full time)
Duties: Account management, answering telephone queries, email management.
My primary responsibility at Avnet was the management of the Independent software mailbox
which includes responding to customer emails, forwarding queries to our suppliers and producing
quotes for license renewals. Together with 2 other colleagues we processed approx. 150 emails per
day as well as taking telephone queries. I was also solely responsible for a large corporate account, I
managed the companies licenses proactively and assisted with the bidding for tenders.
SKILLS

2. CfBT Inspection services
Feb 2013 – June 2014
Ofsted contract scheduler (Full time)
Duties: Scheduling and management of inspections, risk management, staff organisation, report
writing, presentations, induction procedure, answering email and telephone queries
Whilst working with CfBT, it was imperative to balance the professional education inspector’s
opinions with those financial needs of the company. To ensure the smooth running of over 2000
inspections per academic year it was vital to manage ones time efficiently by responding to emails
quickly, answering telephone calls and messages promptly and attending staff meetings. To manage
over 600 contracted inspectors, which entailed memory training as well as competent record
keeping.
Our team at CfBT were solution focussed; to ensure that all inspections are completed with the
predetermined time scale it was crucial to think around problems to find a positive outcome. I hope
that I would bring a new perspective to the quality and development of any new business.
Hays Healthcare
June 2012-Feb 2013
NHS Direct administrator (Part time)
Duties: Shift booking, Payroll administration,
report writing, interviewing, vetting,
document control.
Travelling
Nov 2011 – June 2012
Hays Healthcare
June 2011 – October 2011
NHS Direct scheduling administrator (Full
time)
Blue Arrow Catering
June 2010 – Sept 2010
Waitress (Full time)
AFL Architects
August 2009 – Sept 2009
Work experience (Full time)
Guilds catering service
Sept 2008 – Dec 2008
Waitress/Bar staff (Part time)
The Works, Wigan
Oct 2005 – Jan 2006
Sales assistant (Part time)
BA (Hons) Architecture
2007- 2011 Leeds Met University
A Levels
2005-2007 Runshaw College
3D Design A
Spanish B
Mathematics C
GCSE’s
2000-2005 St.Peter’s Catholic High School
11 A and B GCSE’s
English B
Mathematics A
ICT A
Girl Guide Leader
Dancing
Full driving license
Owner of car
EDUCATION
INTERESTS